Making payments is super easy online. All customer service reps we have ever spoken to have been top notch. You should be very proud of them. Okay, you just lost points. This is a historical review o... See more
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Review summary
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Oooooh, this is so much better than all the other loan servicer I’ve ever had in the past! I feel like I’m finally home! I have an app that loves me! If I had to sum this app up in two words, it would... See more
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This company is doing its financial calculations on time, easy way to understand and if I got questions, they help me on time. Thanks for your service. Online up you control your finance daily.
Company replied
Making Online Payments Making online payments is very convenient and simple. For those with busy schedules like mine, this app is extremely helpful and saves valuable time. I truly a... See more
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Company details
Get to Know Newrez
Written by the company
- Newrez (NMLS #3013) is a national mortgage lender and servicer focused on helping people achieve and sustain homeownership with guidance that’s personal, practical, and built for real life. Since 2008, we’ve helped customers across the country purchase homes, refinance, and access their home equity with solutions designed to support long-term financial goals.
- Our team combines decades of mortgage expertise with the scale, financial strength, and product innovation needed to serve today’s buyers and homeowners with confidence. We offer a wide range of loan programs across retail, wholesale, correspondent, and consumer-direct channels. Our experienced Loan Advisors take time to understand each customer’s goals so they can clearly explain their options and recommend personalized solutions. Newrez customers benefit from a dedicated point of contact, intuitive digital tools, and innovative products.
- At Newrez, our mission is to champion homeownership by helping customers make informed decisions that fit their lives today and their aspirations for tomorrow. Wherever you are in your homeownership journey, we’d be honored to help you get the most out of your home. To learn more, follow us on social media or visit newrez.com.
Contact info
1100 Virginia Dr., Suite 125, 19034, Fort Washington, United States
- 1-888-673-5521
- newrez.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Newrez
Ofr, thanks so much for the positive review!
Reply from Newrez
Victor, thanks for sharing your positive experience with our app!
Reply from Newrez
Thanks so much for the 5-star review, Contessia!
Easy app to use
Easy app to use. Customer service when i call is always helpful understanding and efficient.
15 October 2026
Reply from Newrez
Thanks for the 5-star review, Diana! We’re happy to hear you’ve had a great experience with us.
Reply from Newrez
Thanks so much for the positive feedback and review, Parves!
For years I have paid online and used…
For years I have paid online and used the grace period without having to pay a late fee. This new set up did not give me an option to not pay a late fee. I’m within the grace period and am very frustrated that I’m automatically being charged for it. I’ve always used the grace period without having no extra charge. Please fix this on your app. Super disappointed
15 October 2026
Reply from Newrez
Jocelyn, thanks for the feedback. We've shared your concerns with our Homeowner Advocacy Team, and they will reach out to you to assist. We look forward to improving your experience.
The Best guidance throughout my fist…
The Best guidance throughout my fist home buying experience! Thank you!
15 October 2026
Reply from Newrez
Michael, thanks so much for sharing your positive experience with us! We're glad that we could help you with your new home.
Easy to use
I appreciate the efficiency of the website and how easy it is to navigate
15 October 2026
Reply from Newrez
Thanks for sharing your positive experience with our website, Shevaughn! We appreciate the feedback.
Reply from Newrez
Karen, thanks so much for sharing your positive experience with our website and mobile app!
Reply from Newrez
Thanks so much for the 5-star review, Jessie!
Reply from Newrez
Thanks for sharing your positive experience with us, Laura! We're grateful for your 5-star review.
The process is quick and easy
15 October 2026
Reply from Newrez
Kendrille, thanks for your 5-star review!
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