Making payments is super easy online. All customer service reps we have ever spoken to have been top notch. You should be very proud of them. Okay, you just lost points. This is a historical review o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oooooh, this is so much better than all the other loan servicer I’ve ever had in the past! I feel like I’m finally home! I have an app that loves me! If I had to sum this app up in two words, it would... See more
Company replied
This company is doing its financial calculations on time, easy way to understand and if I got questions, they help me on time. Thanks for your service. Online up you control your finance daily.
Company replied
Making Online Payments Making online payments is very convenient and simple. For those with busy schedules like mine, this app is extremely helpful and saves valuable time. I truly a... See more
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Company details
Get to Know Newrez
Written by the company
- Newrez (NMLS #3013) is a national mortgage lender and servicer focused on helping people achieve and sustain homeownership with guidance that’s personal, practical, and built for real life. Since 2008, we’ve helped customers across the country purchase homes, refinance, and access their home equity with solutions designed to support long-term financial goals.
- Our team combines decades of mortgage expertise with the scale, financial strength, and product innovation needed to serve today’s buyers and homeowners with confidence. We offer a wide range of loan programs across retail, wholesale, correspondent, and consumer-direct channels. Our experienced Loan Advisors take time to understand each customer’s goals so they can clearly explain their options and recommend personalized solutions. Newrez customers benefit from a dedicated point of contact, intuitive digital tools, and innovative products.
- At Newrez, our mission is to champion homeownership by helping customers make informed decisions that fit their lives today and their aspirations for tomorrow. Wherever you are in your homeownership journey, we’d be honored to help you get the most out of your home. To learn more, follow us on social media or visit newrez.com.
Contact info
1100 Virginia Dr., Suite 125, 19034, Fort Washington, United States
- 1-888-673-5521
- newrez.com
4.4
Excellent
5K reviews
Asks customers to review
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ConvenienceI…
This was the quickest & fastest way I have ever made a payment in many years!
13 October 2026
Reply from Newrez
Deborah, we appreciate you sharing your positive experience with our mobile app. Thanks for the 5-star review!
Fast & efficient!
13 October 2026
Reply from Newrez
Joseph and Deborah, thanks so much for the 5-star review!
Reply from Newrez
We're sorry to hear about your experience with our website and team, Joseph. Our Homeowner Advocacy will follow up with you directly to help address your concerns. For immediate support, feel free to give us a call at 855-314-8317.
Reply from Newrez
Sixto, thanks for the positive review! We appreciate the feedback.
Reply from Newrez
Thanks so much for the positive feedback and review, Edward!
Not helpful
Not helpful. Annoyed me all afternoon without resolution. Bill had a late a 42$ late fee. They said it wasn't a late fee but in order to learn what it is, I had to mail them a letter asking for an explanation. Trash.
12 October 2026
Unprompted review
Reply from Newrez
Lyford, we're sorry to hear the difficulty getting resolution with your late fee. For the best support, please call our Homeowner Advocacy Team at 855-314-8317 so we can help resolve your concerns.
The payment process was quick and easy
12 October 2026
Reply from Newrez
Thanks for your 5-star review, Lori!
Easy to make on line payments with just…
Easy to make on line payments with just a few clicks!
12 October 2026
Reply from Newrez
Timothy, thanks so much for sharing your positive experience with us! We appreciate the feedback.
Bad bank
I’ve had a bad experience with this bank especially when this bank owed me money that was recently restored after almost a year! If I could change banks this year I would
12 October 2026
Reply from Newrez
Vanessa, we're sorry to hear about your experience with us and want to help resolve your concerns. Our Homeowner Advocacy team will reach out directly to provide further assistance.
Reply from Newrez
Thanks so much for the 5-star review, Bryan!
Reply from Newrez
Jeffrey, thanks for taking the time to leave a review. We appreciate your feedback and are committed to making your experience even better moving forward.
Easy to do principal payment
11 October 2026
Reply from Newrez
Thanks for sharing your positive experience with us, Mary! We appreciate the feedback.
Reply from Newrez
Thanks so much for the 5-star review, Kevin!
Able to schedule my mortgage payment…
Able to schedule my mortgage payment quickly and easily
11 October 2026
Reply from Newrez
Lawrence, thanks for sharing your positive experience with our app!
Reply from Newrez
Justin, thanks so much for your 5-star review!
Reply from Newrez
Stacey, thanks for sharing your positive experience with our mobile app!
I am happy with my Wells Fargo bank I…
I am happy with my Wells Fargo bank I have a excellent service for my checking account or my credit service at the bank excellent same thing in the app it's nothing to complain about only one complain out of 100. My credit card is low, but I'm still happy I survive for what I got. Thank you for all your help.
10 October 2026
Reply from Newrez
Thanks so much for the positive feedback and review, Gamal!
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