NewRez is a straightforward loan app that is relatively straightforward and low hassle. Simple, straightforward menus without having to dive into endless submenus to get where you want to go. Keep it... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is doing its financial calculations on time, easy way to understand and if I got questions, they help me on time. Thanks for your service. Online up you control your finance daily.
Company replied
Making Online Payments Making online payments is very convenient and simple. For those with busy schedules like mine, this app is extremely helpful and saves valuable time. I truly a... See more
Company replied
Oooooh, this is so much better than all the other loan servicer I’ve ever had in the past! I feel like I’m finally home! I have an app that loves me! If I had to sum this app up in two words, it would... See more
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Company details
Get to Know Newrez
Written by the company
- Newrez (NMLS #3013) is a national mortgage lender and servicer focused on helping people achieve and sustain homeownership with guidance that’s personal, practical, and built for real life. Since 2008, we’ve helped customers across the country purchase homes, refinance, and access their home equity with solutions designed to support long-term financial goals.
- Our team combines decades of mortgage expertise with the scale, financial strength, and product innovation needed to serve today’s buyers and homeowners with confidence. We offer a wide range of loan programs across retail, wholesale, correspondent, and consumer-direct channels. Our experienced Loan Advisors take time to understand each customer’s goals so they can clearly explain their options and recommend personalized solutions. Newrez customers benefit from a dedicated point of contact, intuitive digital tools, and innovative products.
- At Newrez, our mission is to champion homeownership by helping customers make informed decisions that fit their lives today and their aspirations for tomorrow. Wherever you are in your homeownership journey, we’d be honored to help you get the most out of your home. To learn more, follow us on social media or visit newrez.com.
Contact info
1100 Virginia Dr., Suite 125, 19034, Fort Washington, United States
- 1-888-673-5521
- newrez.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My experience with Newrez has been…
My experience with Newrez has been horrible these last few months. I’m looking forward to a change in market, so I can change lenders. I will be sure to share with all within my veteran network to avoid this lender.
27 October 2026
Reply from Newrez
Richard, we're sorry to hear about your experience. If there's anything we can do to improve, please contact our Homeowner Advocacy Team by calling 855-314-8317.
Thank you for the opportunity to pay…
Thank you for the opportunity to pay every 2 weeks
27 October 2026
Reply from Newrez
Lucero, thanks for sharing your positive feedback with us! We appreciate your review.
2 stars might be gracious.
I wouldn't suggest this company at all. Their communication is terrible. They don't calculate taxes correctly. They were forced us on when our previous mortgage lender was sold to them, but if you're shopping around... seriously, they're not the one.
27 October 2026
Unprompted review
Reply from Newrez
Thanks for providing your feedback and letting us know about your experience, Katie. We’d love to discuss this further. Please call our Homeowner Advocacy Team at 855-314-8317 so we can make this right.
Reply from Newrez
Thanks for the 5-star review, Dwayne!
Is better then be over the phone…
Is better then be over the phone listening a 30 minute machine just to make a simple payment
27 October 2026
Reply from Newrez
David, thanks for your feedback. We're glad that our app could be quick and easy for you to use!
The absolute worst mortgage company…
The absolute worst mortgage company ever - run for your life!!! The most incompetent mortgage company in the world - They are wrong all the time - they threaten, harass and try to keep trying to do chargebacks for their mistakes - refinance immediately and get away from them.
26 July 2026
Unprompted review
Reply from Newrez
James, we appreciate you taking the time to share your experience and want to help resolve your concerns. Please reach out by calling our Homeowner Advocacy Team at 855-314-8317 so we can address this directly.
New Rez is absolutely amazing
New Rez is absolutely amazing. All staff I have encountered have been very helpful.
26 October 2026
Reply from Newrez
Thanks so much for the 5-star review! We're happy to hear you're having a great experience with us.
Reply from Newrez
Thanks so much for sharing your positive experience with our app, Jackie! We appreciate the feedback.
I found the online app quick and easy…
I found the online app quick and easy and I can pay my mortgage in just a couple of clicks.
25 October 2026
Reply from Newrez
Thanks for the positive feedback about our app, Kenneth! We're happy to hear that it was easy to use.
You handle everything on the money
You handle everything on the money, no pun intended, and quickly. Thank you so much.
25 October 2026
Reply from Newrez
Bob, thanks for the 5-star review! We are so glad you've had a good experience with us.
Property tax paid to wrong county, cannot respond to correspondence
They paid my property tax to a county i do not live in. This should be an easy fix with someone over the phone but they require you to use the portal. When they respond they ignore your concern and there is no way to reply on the portal, you have to start completely over. This has been going on for weeks. Meanwhile my property tax in the correct county remains unpaid. Their responses ignore my question entirely qnd ask me to do things I've already done. The county they sent my property tax to has no way to look up the payment, they want me to ask New Rez. NewRez says i need a letter from the property tax county. How do i get that? I don't know where to turn i think i need to sue them.
Update: yeah so after writing my review i found out they made a second property tax payment to the wrong county so now almost $4000 has been paid to the wrong county from my escrow account. I did get them to respond enough to find out they now have the correct parcel number so with the second payment they have the correct amount and the correct parcel number but they still sent it to the wrong county. They also haven't credited my escrow for the first payment they now admit was a mistake. And thanks NewRez for saying i should call because yeah i actually have been calling and sending things via portal and chatting and it remains unresolved. You throw up a quick hey we can fix this in a jiffy just call. Nope it’s not working. It’s extremely throw away and a little gaslighty. Like, this should be something quick to fix or getting an hey let’s accelerate this and get back to you with an answer but your portal doesn't allow responses so i have to basically start over every time. My favorite though was when the guy on chat who could not help at all told me to mail something. Like it’s the 1990s. What I’ll get a reply the next time Western Union rolls into town? Great, that’s useful.
24 October 2026
Unprompted review
Reply from Newrez
Brian, we're sorry to hear about your concerns with getting resolution to your property taxes. In order for us to assist you further, please call our Homeowner Advocacy Team directly at 855-314-8317. We're ready to help.
Reply from Newrez
Thanks so much for your 5-star review, Mandy!
Reply from Newrez
Thanks so much for sharing your positive experience with our mobile app, Michelle! We appreciate the feedback.
Reply from Newrez
Rosalie, thanks for the 5-star review about our app!
Reply from Newrez
Mario, our goal is to always provide a positive experience. If there’s anything we can do to improve, please call our Homeowner Advocacy Team at 855-314-8317. Thank you.
Reply from Newrez
Mcelvin, thanks for sharing your positive experience with us! We appreciate the review.
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