Newlife The Charity for Disabled Children Reviews 

111
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally quick delivery services, smooth website navigation, and the fantastic overall value offered across a wide variety of quality products. Many consumers happily note that their frequent purchases arrive neatly packed, safely handled, and exactly as described on the digital storefront. However, some reviewers were not happy with order execution, mentioning frustrating instances of delayed shipments, unexpected issues, poor communication, or entirely missing items from packages. Some people also felt that a few delivered goods arrived damaged, heavily stained, or completely lacking proper protective packaging during transit.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising great quality items and excellent value... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive quickly and in good... See more

Value for money

Clients share positive opinions on value for money, highlighting fantastic bargains and highly competitive... See more

Website

Customers had great satisfaction with the website, highlighting it as an easy-to-navigate platform with an... See more

Order

Reviewers highlight ambiguous aspects of order, as opinions on the process are clearly divided. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Some great bargains to be had and all for a good cause. Never had a problem before but in this occasion, one item didn’t work correctly. I emailed in but never received a response.

Rated 4 out of 5 stars

Arrived in good time, well packed, excellent value and happy with the free delivery option. Good to shop and at the same time benefit a Charity.

Company replied

Rated 5 out of 5 stars

I'm very happy to rate these guys with 5 Stars. I've made many recent purchases and each time Newlife offer excellent value products, exactly as described, well packed and with a prompt courier ser... See more

Company replied

Rated 5 out of 5 stars

Excellent price of goods on offer. Items ordered were ready for collection within 2 days. Why spend time walking to lots of shops, when there is a fantastic service from New Life. Brilliant Charity!

Company replied


Company details

  1. Thrift Store
  2. Children's Clothing Store
  3. Health and Beauty Shop
  4. Home Goods Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Newlife offers a wide range of brand-new clothing, accessories, and home goods, all donated by well-known brands. 100% of the profits go directly towards helping children with disabilities in the UK access specialist equipment and services. Every purchase makes a real difference, providing a meaningful way to shop while supporting a vital cause.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(111)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery, always a positive experience. Excellent items and price 😃

24 April 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thanks so much for your lovely review! We're glad you had a great experience – every purchase helps support disabled children.

— Newlife the Charity for Disabled Children


Rated 5 out of 5 stars

From ordering to delivery is simple and…

From ordering to delivery is simple and fast I like the speedy of my order

16 April 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thanks for your great feedback! We're so pleased your order arrived quickly – every purchase helps us support children with disabilities

— Newlife the Charity for Disabled Children

Rated 5 out of 5 stars

Hidden gem with lots of different high…

Hidden gem with lots of different high end brands available. Free delivery over £40. Fast service

18 April 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thank you for your lovely review! We're so pleased you’re happy with the service and selection. Every purchase helps support disabled children across the UK — thank you for being part of it!

— Newlife the Charity for Disabled Children

Rated 5 out of 5 stars

Love Newlife online

Love Newlife online. Great products at discounted prices and fast delivery. My favourite online shop. Staff are always helpful and quick to respond

18 April 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thank you so much for your wonderful review! We're thrilled to hear you’re enjoying Newlife Online and that our team has been helpful. Your support helps us continue making a difference for disabled children across the UK.

— Newlife the Charity for Disabled Children

Rated 5 out of 5 stars

Batana oil

Great product.

15 April 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thank you for your review! We’re glad to hear you’re enjoying the Batana oil. Your support helps make a real difference.

— Newlife the Charity for Disabled Children

Rated 5 out of 5 stars

Fantastically priced branded items and…

Fantastically priced branded items and rapid delivery! Well recommended ☺️

14 April 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thank you for the great recommendation! We're so pleased you’re happy with our prices and speedy delivery. Your support means a lot to us and the families we help.

— Newlife the Charity for Disabled Children

Rated 5 out of 5 stars

I love Newlife Online

I love Newlife Online, they are great! Fair prices, good delivery. Perfect.

11 April 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thank you for your review. We're glad to hear you're happy with our prices and delivery service – we really appreciate your support.

— Newlife the Charity for Disabled Children

Rated 5 out of 5 stars

Good although some items get missed out…

Good although some items get missed out of my basket and I have to reorder. I've ordered so much lately I'm not sure if it all aligns with the actual order.

1 April 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thank you for your feedback. We're sorry to hear some items have been missed from your basket. If you ever notice anything amiss with your order, please don’t hesitate to reach out to our team. We’re always happy to help and make things right.

— Newlife the Charity for Disabled Children

Rated 5 out of 5 stars

Win-win

Good deals, helps disabled children - win-win.

14 April 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thank you for your review. We're delighted you see the value in supporting a great cause while enjoying fantastic deals – truly a win-win!

— Newlife the Charity for Disabled Children

Rated 5 out of 5 stars

Great products

Great products. Good service and knowing it is all for a good cause makes it guilt free shopping

9 April 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thank you so much for your review. We're thrilled you enjoyed the products and service, and we couldn't agree more, guilt-free shopping is the best kind! Every purchase helps change the lives of disabled children and their families, and we’re so grateful for your support.

— Newlife the Charity for Disabled Children

Rated 5 out of 5 stars

Great products

Great products , quick delivery and excellent prices

10 April 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thank you for taking the time to leave a review. We're thrilled to hear you were happy with our products, speedy delivery, and great prices at Newlife Online. Every purchase helps support disabled children and their families, so your support means the world to us.

— Newlife the Charity for Disabled Children

Rated 5 out of 5 stars

Always a pleasure to shop here easy to…

Always a pleasure to shop here easy to order great prices quality goods. Fast delivery

27 March 2025
Newlife The Charity for Disabled Children logo

Reply from Newlife The Charity for Disabled Children

Thank you for your review! We're so glad to hear you enjoy shopping with us at Newlife Online and find the process easy, quick, and full of great finds. Your support helps us make a real difference for disabled children and their families — we truly appreciate it!

— Newlife the Charity for Disabled Children

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