I'm very happy to rate these guys with 5 Stars. I've made many recent purchases and each time Newlife offer excellent value products, exactly as described, well packed and with a prompt courier ser... See more
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Review summary
Created with AI, based on recent reviews
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I just love how I can't always get to Cannock, the deals are amazing can come to me and are worth waiting for. I have never had a problem or an issue with my orders, the quality surpasses the price a... See more
Company replied
Ordered an Audio Mixer so we could do karaoke at home, was expecting something that might need cleaning and sterilising as was sold as good but used, but it came absolutely pristine and brand new, and... See more
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Excellent price of goods on offer. Items ordered were ready for collection within 2 days. Why spend time walking to lots of shops, when there is a fantastic service from New Life. Brilliant Charity!
Company replied
Company details
- Thrift Store
- Children's Clothing Store
- Health and Beauty Shop
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Newlife offers a wide range of brand-new clothing, accessories, and home goods, all donated by well-known brands. 100% of the profits go directly towards helping children with disabilities in the UK access specialist equipment and services. Every purchase makes a real difference, providing a meaningful way to shop while supporting a vital cause.
Contact info
Hemlock Way, WS11 7GF, Cannock, United Kingdom
- 01543 462777
- info@newlifecharity.co.uk
- newlifeonline.co.uk
4.3
Excellent
86 reviews
Replied to 55% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
POOR CUSTOMER SERVICE AGAIN!
Yet again, I have to complain about the poor level of Customer service offered, when I asked to speak to the supervisor of the Yardley store on Saturday. She would not answer a query I raised; also leaving me waiting for 20 minutes! Also another member of staff who clearly was being nosey, decided to question me whilst I was waiting!
Obviously, there has been no attempt to address the negative experience I received at this store a few weeks ago by this senior member of staff. Some staff members need urgent training on how to deliver a positive customer service experience.
THIS KIND OF BEHAVIOUR FROM SOME OF THE STAFF IN THIS STORE IS UNACCEPTABLE.
I have been a loyal customer since 2018, and unless the behaviour of some of the senior staff is addressed, this charity could lose more customers, as this store isn't as popular as it used to be.
I must stress that there are some team members at this store, who are very polite and always conduct themselves professionally.
25 April 2026
Unprompted review
The Team at 'Newlife Online' are always…
The Team at 'Newlife Online' are always happy to help when needed and will go out of Their way to accommodate any 'Order- issues' or requests for information relating to Products advertised.
It is great to see more Stock Online once again via the 'Newlife Online Website'!!
2 April 2026
Value for money.
Excellent price of goods on offer. Items ordered were ready for collection within 2 days. Why spend time walking to lots of shops, when there is a fantastic service from New Life. Brilliant Charity!
4 April 2026
Reply from Newlife The Charity for Disabled Children
We’re delighted to hear you found great value and that your items were ready so quickly for collection. It’s great to know the service made things easier for you! Your support means a lot, as every purchase helps us make a difference for disabled children across the UK. We hope to see you again soon.
— Newlife the Charity for Disabled Children
Very good quality and a lot of variety…
Very good quality and a lot of variety on the website I would recommend giving them a look its also for a very good cause 5*
5 March 2026
Reply from Newlife The Charity for Disabled Children
We’re delighted to hear you’re happy with the quality and variety on our website, and we really appreciate your recommendation! Every purchase helps support disabled children across the UK, so your support means a lot. We hope to see you again soon.
— Newlife the Charity for Disabled Children
I really love the product that I…
I really love the product that I ordered online thank-you I can't get to the store so this is brilliant
9 March 2026
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear you love your product and that shopping online works so well for you. It’s great to know we can bring Newlife to you when getting to a store isn’t easy. Every purchase helps support disabled children across the UK, and we truly appreciate your support. We hope to see you again soon.
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
We’re really pleased to hear you found ordering quick and easy – that’s exactly what we aim for! Every purchase helps support disabled children across the UK, so we truly appreciate your support. We hope to see you again soon
— Newlife the Charity for Disabled Children
Prices are to expensive on line…
Newlife is a great company BUT there online clothes are so expensive they are good makes but far to expensive. I used to order so much but now don’t bother
27 October 2025
Reply from Newlife The Charity for Disabled Children
Our goal is to raise as much as possible for disabled children while still offering good value. We’ll share your comments on pricing with the team. We really appreciate your past support and hope to welcome you back again in future.
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear your order arrived quickly and that you found great value for money, with everything in good condition – that’s exactly what we aim for!
— Newlife the Charity for Disabled Children
Great product for the price and delivered no delays.
Knowing money spent going to a good cause even better
13 February 2026
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear that shopping with us feels even better knowing it supports a good cause. Every purchase really does help us make a difference for disabled children across the UK.
— Newlife the Charity for Disabled Children
Great customer experience.Will be back!
6 February 2026
Reply from Newlife The Charity for Disabled Children
We’re delighted to hear you had a great experience with us! It means a lot to know you’ll be back.
Every purchase helps us support disabled children across the UK, so we really appreciate your support.
— Newlife the Charity for Disabled Children
Great product at an amazing price.
My steam cleaner was more or less brand new for a fraction of the price, I'm very happy and support this charity.
29 January 2026
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear you found a great deal and that your steam cleaner feels almost brand new – that’s exactly what we aim for! It’s wonderful to know you’re happy with your purchase.
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
We’re delighted to hear you had a brilliant experience with us! Your support helps us continue to make a difference for disabled children across the UK, so it really means a lot.
— Newlife the Charity for Disabled Children
The site was quick and easy to use…
The site was quick and easy to use delivery was quick very pleased with my purchase
19 January 2026
Reply from Newlife The Charity for Disabled Children
We’re really pleased to hear you found the website quick and easy to use, and that your delivery arrived promptly too. It’s great to know you’re happy with your purchase!
Every order helps support disabled children across the UK, so we truly appreciate your support. We hope to see you back again soon.
— Newlife the Charity for Disabled Children
Trust Newlife Charity
I love my new steam cleaner. Its powerful and does a great job.
Such a great find on the Newlife web site.
Thank you for a super quick and easy purchase.
I highly recommend purchasing from Newlife.
15 January 2026
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear you’re loving your steam cleaner and that the whole experience -from finding it on our website to receiving it - was quick and easy. That’s exactly what we aim for!
Every purchase made with Newlife helps support disabled children and their families across the UK, so your kind words and recommendation really do mean a lot.
— Newlife the Charity for Disabled Children
Very easy website to navigate
Very easy website to navigate, simple to order item, great price and efficient delivery well done thanks!
16 January 2026
Reply from Newlife The Charity for Disabled Children
Thank you for your review. We’re really pleased you found the website easy to use and were happy with the price and delivery.
— Newlife the Charity for Disabled Children
Happy with Item purchased
I ordered a Item, very happy with the purchase and the quick process of delivery with this company, Good communication. The Item was new, could have ordered it elsewhere online and it would have cost me a lot more. The bonus for me was to support a charity and a very worthwhile one too. Thank you.
14 January 2026
Reply from Newlife The Charity for Disabled Children
Thank you for your kind review. We’re really pleased you were happy with the item, delivery and communication, and we truly appreciate your support for our charity.
— Newlife the Charity for Disabled Children
Wool blend skirt.
The garment was perfect and just as was seen on the website. Quality was excellent and overall a lovely garment.
13 January 2026
Reply from Newlife The Charity for Disabled Children
Thank you for your review. We’re delighted to hear the garment was just as described and that you were happy with the quality.
— Newlife the Charity for Disabled Children
Excellent service and great value
The service provided was excellent from start to finish. Communication was clear, delivery was fast, and the overall experience was smooth and hassle-free. The price was very competitive, making it great value while also supporting a good cause. Very happy with the service received and would happily use them again.
12 January 2026
Reply from Newlife The Charity for Disabled Children
Thank you for your kind review. We’re really pleased you had such a positive experience and truly appreciate your support for our charity.
— Newlife the Charity for Disabled Children
The clothes are great..packaging…
The clothes are great..packaging great...very pleased with my purchases...definitely be buying from this site again
6 January 2026
Reply from Newlife The Charity for Disabled Children
We’re really pleased to hear you were happy with your purchases and the packaging. Your support means a great deal to us, and we’re so glad to know you’d shop with Newlife Online again.
Every purchase helps us support children with disabilities and their families across the UK, so thank you for being part of that.
— Newlife the Charity for Disabled Children
Brilliant fast service product just as…
Brilliant fast service product just as described very pleased with the Service
29 December 2025
Reply from Newlife The Charity for Disabled Children
We’re really pleased to hear you were happy with both the service and your order. Your support truly helps make a difference to children with disabilities and their families.
— Newlife the Charity for Disabled Children
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