Purchased two items one of which was a set of 3 candles - however only 2 in the box. When I contacted them they responded very quickly, apologised and offered me a partial refund. I was happy with th... See more
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Review summary
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Reviews shaping this summary
Some great bargains to be had and all for a good cause. Never had a problem before but in this occasion, one item didn’t work correctly. I emailed in but never received a response.
Arrived in good time, well packed, excellent value and happy with the free delivery option. Good to shop and at the same time benefit a Charity.
Company replied
I'm very happy to rate these guys with 5 Stars. I've made many recent purchases and each time Newlife offer excellent value products, exactly as described, well packed and with a prompt courier ser... See more
Company replied
Company details
- Thrift Store
- also in
- Children's Clothing Store
- Health and Beauty Shop
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Newlife offers a wide range of brand-new clothing, accessories, and home goods, all donated by well-known brands. 100% of the profits go directly towards helping children with disabilities in the UK access specialist equipment and services. Every purchase makes a real difference, providing a meaningful way to shop while supporting a vital cause.
Contact info
Hemlock Way, WS11 7GF, Cannock, United Kingdom
- 01543 462777
- info@newlifecharity.co.uk
- newlifeonline.co.uk
4.4
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 month
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Staff are always friendly and helpful
Staff are always friendly and helpful.
Enjoy looking out for the many bargains the store has.
2 June 2026
Reply from Newlife The Charity for Disabled Children
Thank you so much for your lovely review! We're so pleased to hear our team are always friendly and helpful, and that you enjoy hunting for bargains in store. Your kind words mean a lot to us, and every purchase helps us provide vital equipment and support for disabled children. We look forward to welcoming you back again soon!
— Newlife the Charity for Disabled Children
Excellent charity
Excellent charity. Always lots of super, well priced goods. Something for everyone.
28 May 2026
Reply from Newlife The Charity for Disabled Children
Thank you so much for your wonderful review! We're delighted to hear you enjoy shopping with us and appreciate our range of well-priced items. We work hard to offer something for everyone, so it's lovely to know that's been your experience. Thank you for supporting Newlife – every purchase helps us provide vital equipment and support for disabled children. We look forward to welcoming you back soon!
— Newlife the Charity for Disabled Children
Still not received items!
28 May 2026
Reply from Newlife The Charity for Disabled Children
We're really sorry to hear your order hasn't arrived yet. This isn't the experience we want for our customers. If you could send us a direct message with your order number or contact our online customer service team at onlineshop@newlifecharity.co.uk, we'll look into this for you as quickly as possible and provide an update.
— Newlife the Charity for Disabled Children
Great products at incredible prices
Great products at incredible prices. Quick and efficient delivery.
27 May 2026
Reply from Newlife The Charity for Disabled Children
Thank you so much for your fantastic review! We're delighted to hear you were pleased with our products, great prices and quick, efficient delivery. Your support means so much to us, and every purchase helps us provide vital equipment and support for disabled children. We really appreciate you choosing to shop with Newlife and hope to welcome you back again soon!
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
Thank you for your review. We're delighted to hear that you were happy with the price, that your order arrived quickly, and that it was exactly as described. Thank you for supporting Newlife.
— Newlife the Charity for Disabled Children
The clothes arrived very quickly and…
The clothes arrived very quickly and exactly as I ordered them
1 May 2026
Reply from Newlife The Charity for Disabled Children
Thank you for your lovely review. We're so pleased to hear that your order arrived quickly and that everything was exactly as expected. Thank you for supporting Newlife – we hope you enjoy your items and shop with us again soon!
— Newlife the Charity for Disabled Children
Great team!!
Great team, probably the best thing about Newlife is the Newlife online team, practical and sufficient
7 May 2026
Unprompted review
Reply from Newlife The Charity for Disabled Children
Thank you for your kind words. We're delighted to hear that you've had such a positive experience with our Newlife Online team. The team works hard to provide helpful, efficient support, so it's wonderful to know their efforts are appreciated. Thank you for supporting Newlife, and we look forward to helping you again in the future.
— Newlife the Charity for Disabled Children
you actually sent me the wrong boots…
you actually sent me the wrong boots that i ordered and i have emailed three times to ask about a return and you havnt bothered to email back, as it takes time away from from doing charitly work, well im sure if this is how you treat your customers i wont be buying from you again
24 April 2026
Reply from Newlife The Charity for Disabled Children
Thank you for your feedback. We're sorry to hear you received the wrong item and haven't received a response to your emails.
This isn't the service we aim to provide. Please contact us at onlineshop@newlifecharity.co.uk with your order number and reference this review so we can investigate and resolve the issue as quickly as possible.
— Newlife the Charity for Disabled Children
POOR CUSTOMER SERVICE AGAIN!
Yet again, I have to complain about the poor level of Customer service offered when I asked to speak to the supervisor of the Yardley store on Saturday. She would not answer a query I raised; going out the back, leaving me waiting. After about 10 minutes I did ask if the lady had forgotten she'd left me waiting. Also, another member of staff, who was clearly being nosey, decided to ask me a question and then proceeded to tell me how I was feeling!!(This was interesting as she doesn't know me PERSONALLY!) She then went out the back and returned advising the supervisor was on the phone. She eventually emerged after another 10 minutes and refused to answer the query; leaving me waiting in total for 20 minutes!! She could easily have answered the query on the spot!
Obviously, there has been no attempt to address the negative experience I received at this store a few weeks ago by this supervisor. Some of the staff members need urgent training on how to deliver a positive customer service experience.
THIS KIND OF BEHAVIOUR FROM SOME OF THE STAFF IN THIS STORE IS UNACCEPTABLE.
I have been a loyal customer since 2018, and unless the behaviour of some of the senior staff is addressed, this charity could lose more customers, as it isn't as popular as it used to be.
I must stress that there are some team members at this store, who are very polite, friendly and always conduct themselves professionally delivering great Customer Service.
25 April 2026
Unprompted review
The Team at 'Newlife Online' are always…
The Team at 'Newlife Online' are always happy to help when needed and will go out of Their way to accommodate any 'Order- issues' or requests for information relating to Products advertised.
It is great to see more Stock Online once again via the 'Newlife Online Website'!!
2 April 2026
Very good quality and a lot of variety…
Very good quality and a lot of variety on the website I would recommend giving them a look its also for a very good cause 5*
5 March 2026
Reply from Newlife The Charity for Disabled Children
We’re delighted to hear you’re happy with the quality and variety on our website, and we really appreciate your recommendation! Every purchase helps support disabled children across the UK, so your support means a lot. We hope to see you again soon.
— Newlife the Charity for Disabled Children
I really love the product that I…
I really love the product that I ordered online thank-you I can't get to the store so this is brilliant
9 March 2026
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear you love your product and that shopping online works so well for you. It’s great to know we can bring Newlife to you when getting to a store isn’t easy. Every purchase helps support disabled children across the UK, and we truly appreciate your support. We hope to see you again soon.
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
We’re really pleased to hear you found ordering quick and easy – that’s exactly what we aim for! Every purchase helps support disabled children across the UK, so we truly appreciate your support. We hope to see you again soon
— Newlife the Charity for Disabled Children
Prices are to expensive on line…
Newlife is a great company BUT there online clothes are so expensive they are good makes but far to expensive. I used to order so much but now don’t bother
27 October 2025
Reply from Newlife The Charity for Disabled Children
Our goal is to raise as much as possible for disabled children while still offering good value. We’ll share your comments on pricing with the team. We really appreciate your past support and hope to welcome you back again in future.
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear your order arrived quickly and that you found great value for money, with everything in good condition – that’s exactly what we aim for!
— Newlife the Charity for Disabled Children
Great product for the price and delivered no delays.
Knowing money spent going to a good cause even better
13 February 2026
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear that shopping with us feels even better knowing it supports a good cause. Every purchase really does help us make a difference for disabled children across the UK.
— Newlife the Charity for Disabled Children
Great customer experience.Will be back!
6 February 2026
Reply from Newlife The Charity for Disabled Children
We’re delighted to hear you had a great experience with us! It means a lot to know you’ll be back.
Every purchase helps us support disabled children across the UK, so we really appreciate your support.
— Newlife the Charity for Disabled Children
Great product at an amazing price.
My steam cleaner was more or less brand new for a fraction of the price, I'm very happy and support this charity.
29 January 2026
Reply from Newlife The Charity for Disabled Children
We’re so pleased to hear you found a great deal and that your steam cleaner feels almost brand new – that’s exactly what we aim for! It’s wonderful to know you’re happy with your purchase.
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
We’re delighted to hear you had a brilliant experience with us! Your support helps us continue to make a difference for disabled children across the UK, so it really means a lot.
— Newlife the Charity for Disabled Children
The site was quick and easy to use…
The site was quick and easy to use delivery was quick very pleased with my purchase
19 January 2026
Reply from Newlife The Charity for Disabled Children
We’re really pleased to hear you found the website quick and easy to use, and that your delivery arrived promptly too. It’s great to know you’re happy with your purchase!
Every order helps support disabled children across the UK, so we truly appreciate your support. We hope to see you back again soon.
— Newlife the Charity for Disabled Children
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