I was absolutely nervous attending this shoot yesterday. Didn’t think I’d be signed up! The make up artist got my make up perfectly! Matching my skin tone! I now have a better idea on applying make u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
New Idol Models is the UK's Number 1 most trusted Brand and leading Mature and All ages model support service. We are dedicated to providing long-term career strategies, connecting models with top agencies, and offering the tools they need to succeed. New Idol Models is a leading model support platform and not an agency and does not guarantee work, our success comes from identifying aspiring models and providing them with the marketing resources and guidance necessary to excel in the industry. We work with all ages, sizes, and types, firmly believing that with the right support, anyone can thrive. We understand that starting a career in modeling can be overwhelming and confusing. But don't worry, we're here to help. With over 14 years of industry experience advising aspiring models, we continue to support those we believe have real potential until they are signed by an agency or confidently freelancing. At New Idol Models, we provide expert advice on your model potential, help you understand which types of modeling suit you best, and if you're serious about pursuing a career, we'll guide you in creating and building a professional portfolio. We have state-of-the-art studios in London, Birmingham, and Manchester to help you get started. Our clients return to us time and time again because we are transparent and honest from the very start. Our goal is for everyone to walk away happy, with clear direction and confidence in their future. For regular updates on safety, guidance, and industry insights, be sure to follow us on Instagram. https://www.instagram.com/newidolmodel/
71-75 Shelton street, Covent Garden, WC2H 9JQ, London, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I arranged a photo shoot with the company for 16 October, paying a “refundable” deposit. Despite confirming my attendance multiple times beforehand, the shoot was cancelled upon my arrival. There was no sincere apology, and the manager became confrontational, implying that the cancellation was my fault even though I arrived 5–10 minutes before the scheduled time.
I was then persuaded to reschedule for 30 October. During the rescheduled shoot, the same manager attempted to pressure me into paying £500 and signing a contract for a photo package that had initially been presented as optional and associated with a refundable deposit. He used high-pressure sales tactics, including comparing me to another client who was allegedly purchasing a package costing over £2,000, in an attempt to coerce me into spending more.
After it became clear that I would not agree to a larger amount, he continued to pressure me and convinced me to pay an additional £100, on top of the deposit, again under the representation that the deposit was refundable. Following the payment, his attitude changed noticeably, and I received minimal attention. I was told that someone would contact me to explain the next steps.
To date, no one has contacted me. I have received no career guidance, no further information, and my repeated calls have gone unanswered. Based on my experience, I believe this company engages in misleading and deceptive practices and should be investigated to prevent others from being affected.

Reply from New idol Model
From making an application to arranging appointments was very smooth and very well organised. The photo shoot itself was fun and made me comfortable,instructions were clear to obtain the best results. Loved every minute.
Thank you .

Reply from New idol Model
People at New Idol Model Agency are very friendly and make you feel very welcome. The service is super efficient.

Reply from New idol Model
Superb call with Leo. He explained everything to me in detail, I felt at ease after our chat and was happy to pay the deposit for my appointment. I will be recommending this service to my friends in the industry. Thanks again Leo.

Reply from New idol Model
Fantastic service from start to finish! Leo was very knowledgeable and a perfect gent and host throughout. Highly recommended! The portfolio I've received is exceptional 👌🏽

Reply from New idol Model
Well what a great day i had with new idol model.
From the 1st get go speaking to leo i was guided threw the steps of outfits i needed to take i was quite nervous as it was my 1st time doing anything like this.
My shoot was really enjoyable and im excited to revieve my portfolio 🤗

Reply from New idol Model
Brilliant, fun modelling day experience deliverd by friendly professional staff.
I was under no illusions that I was there just to have the experience and that i might need to purchase some photos at the end , which i did, but the photographer was great, she made me feel comfortable coaching and guiding throughout I felt like a professional at the end of it, LOL with all the twist and turns I had a great day.

Reply from New idol Model
A really great experience fast professional great quantity service and opening up new opportunities I must for anyone wishing to get into modelling

Reply from New idol Model
A very comfortable and professional experience for a newcomer to modelling. My make up was applied quickly and the photographer sorted through the outfits I brought and chose which to wear for the photoshoot. I did not have to wait long for my assessment which was very positive.

Reply from New idol Model
This is definetly a scam a year later and I have not received any modelling jobs after they told me I would be “signed”. Also, it costs additional money to be signed (which it shouldn’t at legit agencies). All this is, is an overpriced photo shoot and make- up application.

Reply from New idol Model
Wow…I was welcomed like a professional and given five star treatment from the minute I went through the door. The lovely receptionist took my clothing bags and shoes an placed them ready for the photo shoot. I thought I would be doing this myself. I was then taken through to a professional make up and hair artist who chose natural make up and straightened my hair. I felt real. The female photographer was impressive and so professional. I actually felt like a movie star. Thank you for taking care of me. I was the assessed and given an interview. From this l was informed there would be potential for me in various industries relating to mature models. I felt excited and above all cared for. From then I have had plenty of contact, made to feel needed/special and the support has been ongoing. Thank you for a wonderful experience and a memorable day.
Thank you Sharon Harvey aged 55 yrs.

Reply from New idol Model
Great experience- fun and fast ! As a newbie I didn’t know what to expect (except maybe an Austin powers “and I’m spent” situation 😁). Very friendly lots of advice and patience. I’m already having approaches from agents 24 hours later.
Photographer was excellent, and make up. The photographs surely can’t be me ! So good.

Reply from New idol Model
The whole day was fantastic 👌 from the beginning to the end

Reply from New idol Model
My overall experience was great, I arrived and was greeted by members of the team, they were very friendly and engaging. I felt really comfortable the entire time. They made sure to and the right questions and I had such a great time!

Reply from New idol Model
I’m was so happy to work with you, very one was so patient and respectful and made me feel very comfortable until I was told to pay £1950 for a portfolio, they are using the test photo shoot for the portfolio.
They referred me to 3 agents, the first one wants £160 for 2y contact, second one wants £180 and the third one wants £195 but they don’t tell you that you have to pay for agents fees separately and they don’t tell you that in advance. The photos sent to me, when I open it, it takes me to we transfer app that you need to pay £9.99 a week or £200 plus a year. There are too many red flags, I didn’t sign with any of the agents and I have requested refund. I will let you know what happens

Reply from New idol Model
Fantastic experience!! Thank you so much team @New Idol Model for your guidance and support- couldn’t achieve this without you ☺️
Keep up the good work!!!
All the best xx

Reply from New idol Model
I had a great time,very helpful staff.Location was easy to find,photoshoot went very well and i was recommended for several agencies.Thankyou so much.

Reply from New idol Model
I recommend New idol Model everyone, very professional and friendly staff, level of professionalism is top notch.

Reply from New idol Model
I want to say a massive thank you to Rebecca and my amazing consultant, Sophie Waite. Sophie spent over an hour chatting with me on the phone — she was incredibly professional, patient, and reassuring while helping me get booked in for my assessment at the Shoreditch studio.
As a mature model, this was a huge confidence boost for me. It’s something I’ve wanted to do for a very long time but never quite had the courage. From the moment I arrived, everyone was so friendly, supportive, and genuinely lovely. I immediately felt at ease.
The whole experience was amazing from start to finish — and the best part is that I also signed with an agency! I’m so excited for what next year will bring. 🙏

Reply from New idol Model
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.