I was absolutely nervous attending this shoot yesterday. Didn’t think I’d be signed up! The make up artist got my make up perfectly! Matching my skin tone! I now have a better idea on applying make u... See more
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Absolutely fantastic! Lovely people. What I loved about the team, everybody was very upfront. Incredible portfolio images and 2 agencies contracts now signed! I am Mature model looking for extra in... See more
Company replied
I can honestly say my experience at New Idol Manchester exceeded expectations. The team were fabulous — friendly, professional and so encouraging. The studio itself is stunning and creates such a... See more
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so I was shortlisted and was invited to have a test shoot assessment at impact digital photography studio. I must say I was excited but also sceptical before I arrived . The photoshoot was great. Ever... See more
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Company details
Written by the company
New Idol Models is the UK's Number 1 most trusted Brand and leading Mature and All ages model support service. We are dedicated to providing long-term career strategies, connecting models with top agencies, and offering the tools they need to succeed. New Idol Models is a leading model support platform and not an agency and does not guarantee work, our success comes from identifying aspiring models and providing them with the marketing resources and guidance necessary to excel in the industry. We work with all ages, sizes, and types, firmly believing that with the right support, anyone can thrive. We understand that starting a career in modeling can be overwhelming and confusing. But don't worry, we're here to help. With over 14 years of industry experience advising aspiring models, we continue to support those we believe have real potential until they are signed by an agency or confidently freelancing. At New Idol Models, we provide expert advice on your model potential, help you understand which types of modeling suit you best, and if you're serious about pursuing a career, we'll guide you in creating and building a professional portfolio. We have state-of-the-art studios in London, Birmingham, and Manchester to help you get started. Our clients return to us time and time again because we are transparent and honest from the very start. Our goal is for everyone to walk away happy, with clear direction and confidence in their future. For regular updates on safety, guidance, and industry insights, be sure to follow us on Instagram. https://www.instagram.com/newidolmodel/
Contact info
71-75 Shelton street, Covent Garden, WC2H 9JQ, London, United Kingdom
- 02073900457
- info@newidolmodel.co.uk
- newidolmodel.co.uk
4.5
Excellent
612 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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This whole experience was awesome
This whole experience was awesome. The team were so friendly, professional and welcoming. I felt very comfortable and at ease. The photoshoot was super fun and i was made to feel comfortable and confident! Highly recommend New Idol Models.
18 February 2026
Unprompted review
Reply from New idol Model
Hi Meg,
We’re so pleased you had such a positive experience with us! Creating a friendly, welcoming and professional environment is exactly what we aim for, so it’s brilliant to hear that you felt comfortable and confident throughout your shoot.
Confidence is everything in this industry, and we’re proud to have played a part in helping you bring that out.
Thank you for recommending New Idol Models it really does mean a lot to the entire team. We’re excited to see what’s next for you!
Best Wishes,
New Idol Model.
I highly recommend an urge anyone to use this company definitely will use this company again
so I was shortlisted and was invited to have a test shoot assessment at impact digital photography studio. I must say I was excited but also sceptical before I arrived . The photoshoot was great. Everything went smoothly. The staff were warm, welcoming and patient. I was happy with my portfolio and now I’ve been signed to two agencies. Thanks for making it happen.
18 February 2026
Unprompted review
Reply from New idol Model
Hi Stephen,
We really appreciate you sharing your experience so openly especially mentioning that you felt sceptical at first. It’s completely natural, and we’re so pleased that once you arrived, the experience spoke for itself.
Congratulations on being signed to two agencies that’s brilliant news! Your hard work and commitment are what truly make the difference, and we’re proud to have supported you along the way.
Thank you again for trusting Impact Digital Photography and New Idol Models. We wish you every success in your modelling journey and we’re always here if you need us.
Best Wishes,
New Idol Model.
One star is generous!
One star is generous! In January 2023 I went into the studio for a photoshoot and paid over a grand for a package deal and was hoping for work. I understand work isn’t always guaranteed but I have heard nothing.
I called back after 3 years asking for a refund giving the prosess time, the manager was very rude and kept interrupting me wouldn’t recommend at all stay away
10 April 2025
Unprompted review
Reply from New idol Model
Hi Abigail.
We cannot seem to find you as a genuine customer on the system and we find it very strange that you are leaving a review three years later. We’re genuinely sorry to read that you feel disappointed with your experience.
To clarify, New Idol Models does not guarantee modelling work, and this is clearly explained both verbally and within our terms and conditions before any client proceeds. Our services provide professional portfolio development, guidance and agency introductions where suitable — but work opportunities are ultimately dependent on market demand, agencies and individual suitability.
We also want to address the timeline mentioned. Requesting a refund three years after a completed service falls outside of our refund policy, as the photoshoot and portfolio package were fully delivered at the time.
That said, we never intend for any client to feel unheard. If you would like to email our head office directly with your full details, we’re more than happy to review your file and ensure everything was handled correctly.
We wish you the very best moving forward.
Best Wishes,
New Idol Model
Yep… it’s a SCAM…
So after a pressured call I stupidly paid my £50…. Less than an hour later I cancelled everything…. Had a reply to my text (& I’ve followed up with 3 emails!!) to say all will be refunded … yet surprise surprise… NOTHING & NO reply to my emails …
After reading all the reviews I see this as a scam you are flattered into being ‘fast tracked’ due to your looks…& then as I had no portfolio (-well at 60 why would I?!!!) they want £500 upwards for one that is taken on that day…. Luckily I came to my senses before I attended…. I will pursue my £50 through legal channels if necessary…. I’m not that much of a fool….
So if there is anyone from the company reading this…. Please refund my money ASAP!!
Funny how after I posted this … i was notified of my refund… but as i say… i wish I’d not been flattered by them … my ego won… it won’t again!!
Update … today I’ve received a call from ‘Sarah’ trying to get me ti change my mind. I told her I did nit want to continue the conversation as my mind was made up & I ended the call. She then rang back 4 times- I declined each call & then 4 hrs later she had tried again. ThisI now consider harassment… so please be warned!!
16 February 2026
Unprompted review
Reply from New idol Model
Hi Ms Walker,
We’re sorry to hear that you’re feeling concerned about your refund.
Please be aware that booking deposit refunds are not instant and typically take 5–7 working banking days to appear back in your account, depending on your bank’s processing times.
We would never avoid refunding a fully refundable £50 booking deposit. With over 12 years of industry experience and having worked with thousands of new face models, transparency and professionalism are extremely important to us.
We would be more than happy to assist you directly. Please contact Sarah in our Aftercare Team on 020 7390 0451 or email Aftercare@newidolmodel.co.uk
with your full name and booking details so we can check this for you immediately - We have tried to contact you a number of times but unfortunately you have been extremely rude and hanging up on the members of staff they just wanted to speak to you to try to get a real understanding of your very much fabricated review. We've also had feedback that you extremely rude to members of staff on the day. I would love to chat to you.
We’re here to help and resolve this as quickly as possible.
Kind regards,
New Idol Models
I had an incredible experience at New…
I had an incredible experience at New Idol Manchester. The studio is very well equipped and perfectly located in the heart of the city. The whole team were professional, welcoming and made me feel completely at ease.
A big thank you to Mario, the photographer, who was fantastic on the day, and to Rebecca who helped guide me through my decisions. The aftercare team have been amazing supporting me every step of the way and really helping to ease my nerves.
Since working with New Idol Models, I’ve been signed to two lead agencies and have already had two castings, which is incredibly exciting. None of this would have happened without the hard work and dedication of the talented team.
As a mature model, I’ve felt supported and encouraged throughout the whole journey. This experience has given me real confidence.
Just remember — it’s never too late.
31 January 2026
Unprompted review
Reply from New idol Model
Hi Robert,
Thank you so much for sharing such an inspiring review it truly means a great deal to our whole Manchester team.
We’re absolutely delighted to hear about your agency signings and castings that’s fantastic news and so well deserved! Supporting our clients from their first shoot right through to agency introductions and aftercare guidance is something we take great pride in.
Mario, Rebecca and the aftercare team will be thrilled to read your kind words. Helping clients feel confident, informed and supported at every stage especially those entering the industry as mature models is incredibly important to us.
Your message is a wonderful reminder that confidence and opportunity have no age limit.
We wish you continued success and look forward to seeing where your journey takes you.
Warmest regards,
New Idol Manchester
The overall experience was just…
The overall experience was just fantastic. Every single member of staff made me feel very welcome and comfortable. The whole process was easy and fun. Thank you all!
13 February 2026
Unprompted review
Reply from New idol Model
Hi Violeta,
Thank you so much for your wonderful feedback. we truly appreciate you taking the time to share your experience.
It was an absolute pleasure having you in the studio, and we’re delighted you found the whole process easy and fun from start to finish. It's always nice to see a real genuine customer leave a fantastic feedback. Any questions or queries please don't hesitate to get in touch with the after-care team.
We hope to see you again soon.
Best Wishes,
New Idol Model
I can honestly say my experience at New…
I can honestly say my experience at New Idol Manchester exceeded expectations. The team were fabulous — friendly, professional and so encouraging.
The studio itself is stunning and creates such a comfortable atmosphere. I was quite nervous at first, but the photographers and team made me feel confident and relaxed very quickly.
It was such a fun and empowering day. I’m so pleased I did it and would 100% return again soon!
6 February 2026
Unprompted review
Reply from New idol Model
Hi Jade,
Thank you so much for your kind words it truly means a lot to the whole team here in Manchester.
We’re so pleased to hear that you felt comfortable and supported throughout your experience. Helping our clients feel confident and empowered is exactly what we aim for, so your feedback really makes our day.
It was an absolute pleasure working with you, and we’re delighted you enjoyed the studio and the atmosphere we work hard to create.
We’d love to welcome you back again in the near future!
Best Wishes,
New Idol Model
New idol is a scam
New idol is a scam. The photo shoot was rushed and then you're taken into an office and peer pressured to spend from £500 to £4000 for a portfolio, then if you don’t sign up there and then your photos are deleted. You are also told there is a refundable £50 deposit which you don’t get back.
15 February 2026
Unprompted review
Reply from New idol Model
Hi Bainbridge,
We take allegations like this very seriously, and we strongly refute the claims made in this review.
New Idol Models and Impact Digital Photography have been operating for over 12 years, providing professional portfolio services to aspiring models and individuals looking to build confidence and experience in front of the camera.
To clarify:
• Our photoshoots are conducted professionally and clients are given time with our photographers and team.
• There is absolutely no obligation to purchase any portfolio package. Clients are shown their images and given full pricing transparency before making any decision.
• We do not “delete photos” as a pressure tactic. Images remain our intellectual property unless a package is purchased, which is standard practice across the photography industry.
• The £50 booking deposit is refundable in accordance with the agreed terms. Where a refund is due, it is processed accordingly.
We do not guarantee modelling work, and we are clear that we are a portfolio development service — not a modelling agency. This is explained during the booking process and again at the studio.
We are always open to resolving concerns directly and professionally. If you would like to discuss your experience further, please contact our head office.
Please check out the Instagram page for our latest posts updates on the industy and all the success stories we have a 12 years of industry experience. Please let us know if there's anything we can help in advice on. This review is completely untrue and very much fabricated. We make sure that when everyone leaves they are 100% happy with the experience and the product. There's a reason why we have repeat business year on year!
https://www.instagram.com/newidolmodel
Best Wishes,
New Idol Model.
The staffs and manger are great
The staffs and manger are great. I appreciate every members there since I reached there, the receptionist, make up person, photographer and the manager. They all have awesome skills.
6 February 2026
Unprompted review
Reply from New idol Model
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Our receptionist, makeup artist, photographer, and manager will be so happy to hear this feedback. It means a lot to us that you felt welcomed and well taken care of. We look forward to seeing you again soon!
Shameful scam
This is purely a selling ploy. I asked about hidden costs and was told only the £50 refundable booking fee and would be referred to agencies but after waiting 2hrs after the shoot to see my photos I was told they would only refer if I paid for a £500-£2500 package. I chose 3 photos instead of my refund as I will use them to send to reputable agents. Not at all professional and just basic hair and makeup…don’t waste your time or money.
Answer to response …
I would like to know why I was lied to when I asked about hidden costs at the time of booking? I also found your staff extremely rude. Your so called beautician and hairdresser.
had no idea about colours and used dirty makeup brushes on me. I had to finish my hair myself
7 February 2026
Unprompted review
Reply from New idol Model
Hi Joanne,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that you felt disappointed with your experience. Transparency is extremely important to us, and we’re sorry if anything was unclear on the day. We have over 12 years of industry studio experience using the highest standard makeup artists and the professional photographers who have worked on leading fashion shows and publications.
To clarify, the £50 booking fee secures the studio time, professional photography session and consultation, and is fully refundable if clients decide not to proceed. There is absolutely no obligation to purchase any package.
Our portfolio packages are optional and are explained during the viewing appointment, as agencies require professional images before considering representation. Referrals are based on suitability and presentation standards, which is why professional portfolio options are discussed.
We’re pleased that you chose to keep three images and we genuinely wish you the very best when submitting to agencies independently.
We appreciate all feedback as it helps us continue improving our communication and client experience.
https://www.instagram.com/newidolmodel
Kind regards,
New Idol Models
A welcoming and enjoyable experience
A welcoming and enjoyable experience. Fast paced clothing changes and photo shoot, which kept the experience feeling authentic. Following the shoot, the debrief and the explanation of the shots and where these could be used by clients felt important and well directed. A great team to work with, thanks.
23 January 2026
Unprompted review
Reply from New idol Model
Hi Kirpal,
Thank you for such a great review. We’re delighted to hear you found the experience welcoming, enjoyable, and authentic. Keeping the shoot fast-paced while still making clients feel comfortable is something we really focus on, so it’s lovely to hear that came across.
We’re also pleased you found the debrief and explanation of how the images can be used clear and valuable. Thank you for choosing to work with us — it was a pleasure having you in the studio.
Best Wishes,
New Idol Model
The pampering and the photo shoot
The pampering and the photo shoot. It was marvellous
21 January 2026
Unprompted review
Reply from New idol Model
Hi Pirveen,
Thank you so much! We’re delighted to hear you enjoyed the pampering and the photoshoot — it’s wonderful to know you found the experience marvellous.
It was a pleasure having you with us, and we truly appreciate your kind words.
Best Wishes,
New Idol Model.
Friendly welcoming team
Friendly welcoming team, relaxed environment, appointment was on time, photographer gave direction well. Good advice as to how to get started and follow up contact as promised.
11 January 2026
Unprompted review
Reply from New idol Model
Hi Paul,
Thank you for your lovely feedback! We’re really pleased to hear you found the team friendly and welcoming, and that the environment felt relaxed and well organised. It’s great to know the shoot ran on time and that the photographer’s guidance helped you feel confident throughout.
We’re also glad you found the advice helpful and that our follow-up met expectations. Thank you for choosing New Idol Model — we look forward to supporting you moving forward.
Best Wishes,
The New Idol Model Team
Memorable Photoshoot with a Few Important Things to Know
I recently shot with New Idol Model after coming across their requirement for older-age models through a social media promotion, and decided to give it a try.
To begin with, the team was very prompt in responding and confirming the appointment. However, on the first scheduled day, when I reached the studio, I realised they had forgotten to book me in. Unfortunately, this resulted in a wasted trip. My advice to anyone booking a shoot is to call the day before your appointment to reconfirm. You should ideally receive a confirmation call from their team if you don’t, consider that a red flag and follow up proactively.
I was rebooked for a few days later, and from then on, the process was seamless. The welcome at the studio wasn’t particularly warm at first, but it did improve. The makeup artist and photographer were both excellent. Since this was my first time posing for a portfolio, I was understandably nervous, but the photographer made the entire experience very comfortable and enjoyable.
The shoot itself went really well. Do note that you are required to bring your own clothes (they share details for five looks in advance). I would strongly recommend bringing a few extra options, as the photographer helps shortlist what works best on camera.
Overall, the shoot was a memorable and fun experience, and the pictures turned out fabulous.
That said, one important thing to be prepared for is the decision-making process immediately after the shoot. You are shown your portfolio right away and given package options with different price points. You are expected to decide on the spot whether you want to sign with them. If you choose not to, the images are deleted, and there’s no option to think it over and come back later.
Did I feel pressured into signing? Personally, no. The experience was enjoyable, the images looked great, and I felt comfortable going ahead. However, it’s important to walk in fully aware of this policy so you can make a clear-headed decision. It is quite an investment.
Things to keep in mind before your shoot:
Always reconfirm your appointment a day in advance
If you don’t receive a confirmation call, follow up
Bring your own clothes and pack extra options
Be prepared to make a decision about signing up immediately after viewing your photos
Go in informed and confident, so you enjoy the experience without surprises
If you’re well-prepared and know what to expect, it can be a really positive and confidence-boosting experience.
10 January 2026
Unprompted review
Reply from New idol Model
Hi Neha,
Thank you for taking the time to share such a detailed and balanced review. We genuinely appreciate your honesty and the opportunity to reflect on your experience.
We’re very sorry for the initial booking error and the inconvenience caused by your first visit. This is not the standard we aim for, and your feedback helps us tighten our internal checks to ensure appointments are always confirmed clearly in advance.
We’re pleased to hear that once rebooked, the experience improved and that you felt comfortable and supported by our makeup artist and photographer—especially as this was your first portfolio shoot. Helping clients feel confident and at ease is incredibly important to us.
You’re absolutely right to highlight the importance of being informed before attending. Transparency is key, and we always aim to clearly explain our process, including styling requirements and the same-day portfolio review and package options, so clients can make a decision that feels right for them.
Thank you again for your thoughtful feedback and recommendations. We’re glad to hear you enjoyed the shoot and loved the final images, and we wish you every success moving forward.
Best Wishes,
The New Idol Model Team
I visited the Manchester studio feeling…
I visited the Manchester studio feeling extremely nervous, as this was completely new to me. From the moment I arrived, I was made to feel welcome and at ease.
The photographer, Raf, was a true professional — very friendly, funny, and easy to talk to, which really helped me relax. We chatted throughout the shoot and he gave clear guidance without any pressure. The outdoor photos in particular turned out far better than I expected.
Kim took the time to go through the images with me properly and helped me choose a package that suited what I was looking for, rather than pushing anything unnecessary. I appreciated the honest approach.
I’d also like to thank Sarah Walker for her aftercare and support. She was incredibly patient and reassuring, especially after I shared some concerns I had from researching the industry. She helped me understand the process clearly and gave me confidence about moving forward.
3 January 2026
Unprompted review
Reply from New idol Model
Thank you so much for taking the time to share your experience with us. We’re really glad to hear that, despite feeling nervous at first, you felt welcomed and at ease from the moment you arrived at our Manchester studio.
It’s great to know that Raf helped make the shoot relaxed and enjoyable, and that you were happy with the results—especially the outdoor images. We’ll be sure to pass on your kind words to him.
We’re also pleased that Kim was able to support you in choosing a package that genuinely suited your goals, and that you appreciated the honest, no-pressure approach we aim to provide.
Thank you as well for acknowledging Sarah Walker’s aftercare and support. Helping clients feel informed, reassured, and confident about the process is extremely important to us, so your feedback really means a lot.
We’re excited to see you move forward and wish you every success on your journey. Please don’t hesitate to reach out if we can support you further.
To be honest
To be honest — I didn’t really know what to expect before going to New Idol Model. But from the moment I arrived, I felt at ease. The team were relaxed, friendly, and very professional, which made a big difference.
The shoot itself was actually enjoyable, and the photographers knew exactly how to bring the best out of you without making it feel awkward. The quality of the photos speaks for itself — they’re far better than I imagined.
What stood out most was how open and straightforward everything felt. There was no pressure, just clear guidance and honest advice about what was right for me and what the next steps could be.
I left feeling confident, positive, and genuinely glad I went. If you’re on the fence, I’d say it’s worth experiencing for yourself. Big thank you to Marta, Magda and the wonderful becka.
6 January 2026
Unprompted review
Reply from New idol Model
Hi G Phillips,
Thank you so much for taking the time to share your experience, G Phillips — we really appreciate it.
We’re delighted to hear that you felt at ease from the moment you arrived. Creating a relaxed, friendly, and professional studio environment is incredibly important to us, so it’s great to know that came across throughout your day.
We’re especially pleased you enjoyed the shoot itself and felt supported by the photographers — helping people feel comfortable and confident in front of the camera is exactly what we aim for. It’s also lovely to hear that the guidance felt clear, honest, and pressure-free, as transparency is something we take very seriously.
Thank you as well for your kind words about Marta, Magda, and Becka — we’ll be sure to pass this on to them.
We’re really glad you left feeling positive and confident, and we wish you every success moving forward.
Best Wishes,
The New Idol Model Team
I had such an amazing time with New…
I had such an amazing time with New Idol Models. From start to finish, everyone was so welcoming, friendly, and professional. You can really tell it’s a trusted brand that cares about its clients.
The photos are absolutely incredible, and I feel very lucky to have been put forward in the right direction. I’d highly recommend them to anyone considering taking this step — a genuinely great experience.
3 January 2026
Unprompted review
Reply from New idol Model
Hi Jessica,
Thank you so much for the kind words and the genuine feedback we will definitely pass on this back to the team it was lovely to meet you on the day and to see your real progression come to reality you look extremely confident so a massive well done!
Best Wishes,
New Idol Model
Great day out thoroughly explained on…
Great day out thoroughly explained on what the process is and after what happens.polite and friendly service.i would recommend them to anyone for a photo shoot
5 January 2026
Unprompted review
Reply from New idol Model
Hi Mark,
Thank you so much for your kind feedback and recommendation. We’re delighted to hear that you had a great day with us and that the process was thoroughly explained from start to finish.
At New Idol Models, we always aim to make every experience clear, welcoming, and enjoyable, so it’s wonderful to know you found the team polite, friendly, and supportive throughout your shoot.
Thank you again for choosing us and for recommending our services — it truly means a lot to the whole team. We wish you all the very best moving forward.
Best Wishes,
New Idol Model
Best experience possible
I honestly cannot thank the team at New Idol Models enough for the experience they gave me. As a mature model, travelling down from Bournemouth on my own was incredibly nerve-wracking, and I arrived feeling unsure, anxious, and very much out of my comfort zone.
From the moment I walked through the door, every single member of the team made me feel completely at ease. They were so accommodating, kind, and genuinely professional, taking the time to explain everything clearly and never once making me feel rushed or pressured. The atmosphere was calm, supportive, and uplifting — exactly what I needed.
It’s been a very long time since I’ve felt confident in front of a camera, but the guidance, encouragement, and reassurance I received throughout the shoot was truly amazing. I decided to go ahead and purchase some images, and when I saw the final results, I was completely overwhelmed with emotion. I was brought to tears — in the best possible way. I finally saw myself again.
Thanks to the incredible support and expertise of the New Idol team, I’ve now been signed to a leading mature agency, something I never thought would happen at this stage in my life. They didn’t just take photos — they helped guide me back onto a path I thought I had lost forever.
7 January 2026
Unprompted review
Reply from New idol Model
Hi Robert,
Thank you so much for taking the time to share such a heartfelt and moving review. It truly means the world to everyone here at New Idol Models.
We completely understand how daunting it can feel travelling down, especially as a mature model, and we’re so pleased to hear that our team helped you feel comfortable, supported, and at ease from the moment you arrived. Creating a calm, professional, and welcoming environment is incredibly important to us.
Seeing your reaction to your images was genuinely emotional for our team as well — moments like that are exactly why we do what we do. Helping someone reconnect with their confidence and see themselves in a new light is something we’re extremely proud of.
Congratulations on being signed to a leading mature agency — this is a fantastic achievement and so well deserved. Thank you for trusting us with your journey, and for allowing us to be a small part of such an important chapter.
Wishing you every success moving forward — we’ll be cheering you on every step of the way.
Best Wishes,
New Idol Model
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