NewDay Reviews 

Aqua really help me to improve my credit score I started 800 limit but within a year it’s increased to 5200.and my score improved also
Thank you Aqua

Great card, great service!

Aqua is very easy to manage, they have a great app, they keep in touch throughout, ideal credit providers and a distinct friendly way of communicating.
Thanks Aqua

Thank you so much for letting me be 1 of your customers & giving me the chance to better myself & to have peace in mind ,
Knowing Aqua is always there to support when I need it , all the customer service agents are amazing & very polite towards me & they reassure me to become one of there best customers,
If anyone was thinking of joining new day/Aqua you will not be disappointed,
Thank you 🤝

Easy to use and excellent service

My experience with Aqua is really good i like their policy and repayment methods and limit increment

Held a Marbles card for five years now. Very reliable service, excellent support & clear guidance at all times. Lots of offers on transfers, advances and also for loyalty benefits with companies too. Five years in, no complaints and out of all credit card providers New Day has consistently & reliably delivered.

its very great serivices and appriciated aqua

Refund policy for fraud payments and customer support is pathetic

All round excellent service

Deadful experience to day. Would not allow puchase through their website, as if they thought i had no account...totally nuts. I am far from impressed they have gone stupidly over board in my opinion with security and yet still dosent function in the needs of the customer. After 3 hour's of inconvenience I eventually placed my order using mobile. To be clear, pc was working fine browser was fully upto date and I had no network issues.

Applying was straightforward and the staff are friendly and helpful.

Absolutely hated … can’t anything understand in this new plan , can’t see anything what I need , I have payment which is will ends on next month and they already giving me interest , before Argos pay app was worked very well and was no have any issues and now only problems, I was purchased microwave and it’s was pay in 12 months so every month they was asked some moneys so make it easy I paid all amount and it’s been two months still showing so it’s need pay every month…. And the app is no easy to use , everything what you can see is mostly interest interest interest…. Best to buy fully amount or just get somewhere else

Absolutely disappointing company,they change your due date and amount without consulting you. Leaving you in serious financial trouble

Sadly, Argos card was taken over by Newday. 1st month I needed to pay the outstanding and the app didn't accept my Santander payment. Left it until I had time to call them. The very next day I received a demand and that my card was blocked and they will be charging me £12 for the favour. Not a good start. Paid over the phone and yet again, just received another message wanting payment. Me and them won't be working together for much longer.

Update.
Thanks for your response Stephanie, looking at the 1* reviews, seems a theme that isnt being addressed as you acknowledged should be. I have already spoken to the phone number you offered and explained the issues, this was when I was, for a second day, trying to pay, so having spoken already with them, let's all hope for change.

I have always believed that trust is not built with grand promises. It is built quietly, over time, through consistency, reliability, and the small daily decisions a company makes when dealing with its customers.

Sadly, my recent experience with Marbles has left me genuinely disappointed.

I have been a loyal customer. I have used the card responsibly, made purchases for both personal and business use, and, most importantly, I have maintained a good payment history. I have not treated the account carelessly. I have not played games with payments. I have respected the agreement, paid on time, and used the card as a trusted financial tool.

Over time, Marbles appeared to recognise that. I was given credit limit increases, which naturally made me feel that my responsible use of the card was being noticed. Then, more recently, I was offered a credit limit increase up to £7,200. I was told I could activate it immediately or patiently wait until 11 June.

Now, patience is a rare thing these days. I was in no rush. I did not desperately need the increase. I simply thought, fine, I will wait. After all, when a company offers something formally and clearly, one expects it to remain available as stated.

But then the days passed. I checked the account randomly, only to discover that the offer had quietly disappeared. Withdrawn. Gone. No proper explanation, no clear reasoning, no courtesy, no professional communication.

Naturally, I contacted Marbles to ask why. I was not angry. I was not demanding. I simply wanted to understand what had happened.

The response I received was embarrassingly poor.

I was told there was no reason. No real explanation. No meaningful attempt to look into it. No respectful acknowledgement that this was confusing or disappointing for a loyal customer. Just a short, effortless answer that made the whole situation feel like some strange joke played at my expense.

And that is the part that bothered me most.

It was not simply that the credit limit increase was withdrawn. Companies can review accounts, change decisions, and manage risk. I understand that. What I do not understand is offering a customer something, asking them to either activate it immediately or wait until a specific date, then withdrawing it without explanation and responding as though the customer is silly for asking.

That is not customer service. That is not professionalism. That is not how you treat someone who has shown loyalty, responsibility, and a strong payment record.

A credit card company should understand that customers are not just account numbers moving across a screen. We are people. We make financial decisions based on the information given to us. If you offer a limit increase, give clear instructions, then remove it without explanation, the least you can do is provide a proper answer.

Instead, I was made to feel embarrassed for even asking.

For a company dealing with people’s finances, that lack of care is deeply disappointing. Trust is delicate. It takes time to build and only one careless interaction to damage.

I hope Marbles takes this feedback seriously. Loyal customers deserve better communication, better explanations, and a little more respect when decisions are changed without warning.

I did not expect special treatment. I expected basic professionalism.

Unfortunately, on this occasion, Marbles failed to provide it.

Unable to contact and complete online applications, several emails sent. No response, no way of contacting a team

It has easy accessibility, top notch customer service, simple, unambiguous communication and overall impressive service.

Well informed at all times never had a problem with you