NewDay Reviews 

11,525
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,180 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional and reliable service, often feeling valued and supported by the company. Many people appreciate the ease of use and straightforward system, along with the benefit of increasing credit limits over time. Reviewers also highlight how the product helps improve their credit rating and offers flexibility, making it a preferred choice for many. However, some customers also noted concerns regarding payment processes, including issues with changed terms, difficulties tracking payments, or feeling that their payments were not effectively reducing their balance. A few other people also felt that customer support could be improved, citing problems with receiving OTPs, lack of email contact options, or unreliability of service when traveling.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with some reporting issues like unexpected interest... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences, praising helpful,... See more

Service

Users describe positive interactions with service, with many reviewers praising the helpful staff and... See more

User experience

Customers consistently note positive experiences with user experience, frequently praising the ease of use of... See more

Product

Reviewers mention positive feedback about the product, with many describing it as an excellent and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The interest rate is high but I think u emailed me saying this is been reduced soon so would be very helpful when this happens A good card to have for things you need and a easy to use app and easy... See more

Company replied

Rated 5 out of 5 stars

The service with this card is exceptional, like any sole trader cash flow can be a dream or a nightmare. Marbles (new day) app is easy to use unlike some of your competitors. If my credit limit incr... See more

Company replied

Rated 5 out of 5 stars

Held a Marbles card for five years now. Very reliable service, excellent support & clear guidance at all times. Lots of offers on transfers, advances and also for loyalty benefits with companies too.... See more

Company replied

Rated 5 out of 5 stars

NewDay are just as loyal to their customers' as their customers' are to them, making you feel extremely valued. All-round great service, if you use your credit responsibly you will undoubtedly be han... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.


Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

5-star
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Asks customers to review

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4.2

All reviews

(11,525)

1,168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very very good

Very very good

4 June 2026
NewDay logo

Reply from NewDay

Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan

Rated 5 out of 5 stars

Handy credit limit…

A good card with a fairly high credit limit. One of the better credit cards .

4 June 2026
NewDay logo

Reply from NewDay

Hi Tony, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan

Rated 5 out of 5 stars

Very good and is easy to use

Very good and easy to use

4 June 2026
NewDay logo

Reply from NewDay

Hi Yupha, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan

Rated 1 out of 5 stars

Your interests rates are too high…

Your interests rates are too high ;doesnt let the business runs ,and its hard to get o loan with a proper interest rate ,dont be greedy

4 June 2026
NewDay logo

Reply from NewDay

Good Afternoon,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.

We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience.

If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team.

- Kenith

Rated 5 out of 5 stars

Very good company

Easy to use they keep in touch with you if you’re paying regular they update your card all in all good to deal with

4 June 2026
NewDay logo

Reply from NewDay

Hi Kenneth, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan

Rated 5 out of 5 stars

A company who looks after there…

A company who looks after there customers been with them for years .
And will always use them .
Any one looking to get a credit card . You carnt go wrong .

4 June 2026
NewDay logo

Reply from NewDay

Hi David, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan

Rated 3 out of 5 stars

Had the Aqua card for a few years

Had the Aqua card for a few years. Always paid up each month then suddenly I got a email. To say my card was cancelled. No explanation to why??
Now for the last few years. I get a email as if I am still using it???
I have emailed to ask if the card is live.but no reply

4 June 2026
NewDay logo

Reply from NewDay

Hi Therese,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.

Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.

Best,

Stephanie.

Rated 5 out of 5 stars

Great card

Great company to use and a very easy setup for the app

4 June 2026
NewDay logo

Reply from NewDay

Hi Colin, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Rated 5 out of 5 stars

Excellent credit card with good credit…

Excellent credit card with good credit increases easy to navigate the app payment choices I'm happy with aqua credit card .

4 June 2026
NewDay logo

Reply from NewDay

Hi Peter, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Rated 5 out of 5 stars

Everything has been great application…

Everything has been great application payment process the app is brilliant

4 June 2026
NewDay logo

Reply from NewDay

Hi Irene, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Best, Elan

Rated 5 out of 5 stars

it,s Such a Great Experiance to have aa…

it,s Such a Great Experiance to have aa Aqua... i loved the Servives they offer. Thank you so much team

4 June 2026
NewDay logo

Reply from NewDay

Hi there, , Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 4 out of 5 stars

Great

Great , very helpfull

4 June 2026
NewDay logo

Reply from NewDay

Hi Arnost, , Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars

They are very helpful when you call…

They are very helpful when you call them if you ever need help

4 June 2026
NewDay logo

Reply from NewDay

Hi Sean, , Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars

Happy customer

Very helpful when you need to ring customer service, easy to use app and easy application process

4 June 2026
NewDay logo

Reply from NewDay

Hi Irene, , Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars

Aqua has been so good

Aqua has been so good. The app is easy to use. If I do use abit more on my card you do have the minimum payment + recommended extra payment. Now when this does happen it can be abit of a shock when u see the full amount. But you can just pay the minimum. But paying the Boosted payment really does help you clear your balance faster +more chance of getting offered a higher balance to use. Ive had about 4 increase balance offers you can accept or decline. Been so happy with the Aqua card and been a better rate than others out there.

4 June 2026
NewDay logo

Reply from NewDay

Hi Andrew, , Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars

Communication

Communication and easy to read app

4 June 2026
NewDay logo

Reply from NewDay

Hi there, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars

Amazing customer care and service

Amazing customer care and service, with excellent credit limit increase awarednes. Simple, effective and straightforward system. Nice to do business with and always there when you need it the most

4 June 2026
NewDay logo

Reply from NewDay

Hi Akim, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.

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