1st Call Services Reviews 

125
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Thank you so much David and your lovely assistant Bue. You sorted out my boiler problem promptly and with great knowledge and kindly had a look and advised me of my dodgy bath taps. I will definitel... See more

Rated 5 out of 5 stars

1st Call Services were excellent when they installed our new boiler. From the initial consultation with David we knew we had chosen the right Company. They were very tidy workers and treated our hous... See more

Rated 5 out of 5 stars

Had a back boiler in fireplace that was replaced with a new Worcester Bosch and moved to loft so lots of work to do there. The whole experience was stress free , very competitive price with a 7 year... See more

Rated 5 out of 5 stars

David @ 1st Call Services just fitted a Worcester Bosch 32cdi compact boiler, fantastic quite boiler. David PRICED MATCHED on line companies, so great value, with the added bonus of him being the loca... See more

Company details

  1. Boiler and Heating Service

Written by the company

A warm welcome to 1st Call Services. We are a family owned business that has proudly been serving our customers in the Essex area for over 20 years. Although we offer a wide range of plumbing services, our core business is in the installation and replacement of Gas Boilers. We are now offering up to a 10 year no quibble parts and labour guarantee. We can also offer finance in the form of either: buy now pay later, interest free credit or a loan. We install, service and repair a wide range of boiler makes. We do however prefer to install Worcester Bosch boilers. We believe that only Worcester Bosch have the quality and service that we want for our customers. We have been the go to company for Worcester Bosch boilers in the SS poscode area for over 17 years and are PLATINUM level accredited installers for them. Our commitment is to provide all of our customers with a high level of service, whilst providing the best and most efficient solution for their needs, home, budget and the environment. We pride ourselves on the high level of recommendations and feedback that we receive from our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

125 reviews

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4.9

All reviews

(125)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent aftercare service

Excellent aftercare service, used for annual boiler service, had a issue with refilling the system the during bathroom refurbishment, called 1st Call after 6pm and resolved problem whilst on phone - none of the usual press 1 etc.

10 July 2019
Unprompted review
Rated 5 out of 5 stars

An excellent Worcester Bosch boiler installation

Scott & Denny fitted a new boiler on 23rd April. They were very efficient and carried out the job quickly and with a minimum of fuss. Everything was left clean and tidy and we are very happy with our new Worcester Bosch boiler. We would thoroughly recommend this excellent company to anybody who is thinking of sorting out or replacing their boiler.

27 April 2019
Unprompted review
Rated 5 out of 5 stars

New Gas Combi boiler Southend

After my old Gas Combi boiler failed they were very quick, efficient and friendly in providing a competitive quote to replace with a Worcester-Bosch. They arranged a date with minimal delay and, on the day, arrived on time and did a good job whilst explaining everything. Would recommend.

28 February 2019
Unprompted review
Rated 5 out of 5 stars

Good price good service

Had new boiler fitted by Dave and his team, competitive quote, knowledgable and all carried out within a day.

25 January 2019
Unprompted review
1st Call Services logo

Reply from 1st Call Services

Thanks again for your business and the great review Paul. It is reviews like this that help to keep us the first choice for anyone wanting a quality Worcester Bosch boiler in the SS post code area.

Rated 5 out of 5 stars

Awesome service from a trusted company.

In response to the Warm As Worcester Worcester Bosch tv advert, I went on their website to find an accredited installer in my area. With their 79 5* Trustpilot reviews 1st Call Services stood out as the company to contact. From first contact to installation I cannot fault them and can see why they get the reviews they do. I was also able to take advantage of one of their Boiler Finance deals and defer payment for up to a year. After being let down by various other companies, I would seriously recommend 1st call for boiler, service, repair and installation.

13 November 2018
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Dave has carried out lots of work over the years for us, from fitting a new boiler and servicing it to helping when radiators aren't working properly. He is extremely helpful and his work is excellent. Not only that but he is friendly and always willing to go the extra mile. Fully recommended.

8 November 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

An extremely helpful, friendly and speedy service. Being a complete novice when it comes to boilers, 1st Call Services were so helpful in highlighting the issue extremely quickly and the issue rectified shortly after. Offered great advice on maintaining my boiler and a quick run through the basics in boiler pressure. I rang them based on the reviews in Southend I had read and glad that I too can say I shared the same fantastic experience. Will be my 1st port of call for any future boiler issues or repairs.

1 October 2018
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend - had a new boiler installed, explained everything clearly, very friendly and good value for money. Chose this company after reading great reviews and was very happy I did. I would recommend to anyone if you're thinking of a new boiler, this is the place to choose.

13 September 2018
Unprompted review
Rated 5 out of 5 stars

Professional Above Expectations

The problem - A boiler that was temperamental.

The solution a new boiler required.

Dave Ryther quoted and subsequently fitted this for us. An essential item for our family. Fitted perfectly and professionally.

I would not hesitate in recommending 1st Call Services. A new standard of 'professional.'

25 July 2018
Unprompted review
Rated 5 out of 5 stars

Booked them to flush the system

Booked them to flush the system but the boiler gave in and sprung leaks. (boiler was old and in house when purchased) stopped the flush cleaned up everything re arranged their workload and came and fitted a new worcester boiler within a couple of days. Good price and service. Very helpful clean and tidy. Could have been a nightmare but Dave sorted it all out.

21 July 2018
Unprompted review
Rated 5 out of 5 stars

Technical feedback - Excellent!

As other reviewers have written the service is excellent. From the technical side;
1. pipework very neat and tidy - true tradesmanship. 2.They fitted genuine Bosch magnetic filter (other contractors often fit cheaper versions).
3.The whole system was flushed through with a Magnaclean flushing machine - far less damage than Power flushing. Worth watching YouTube.
4. Team comprises: 2 very experienced technicians plus an excellent apprentice.

The survey was carried out by the guys who actually do the job and David (the proprietor) makes up the team on the day. (Unlike some other contractors who sub the work out).

A very professional business that completes the job for the quoted price. Yes I confidently recommend 1st Call Services for quality materials, quality workmanship and a keen price.

4 July 2018
Unprompted review
Rated 5 out of 5 stars

Great Service

David and his team helped us fit in a new boiler. Given the location and the condition of the old boiler, it wasn't an easy task. David and his team were very well informed and professional. Great guys, they knew what they're doing, we would happily recommend them.

16 May 2018
Unprompted review
Rated 5 out of 5 stars

1st Call Services - First Class Service

1st Call Services installed a Worcester Bosch combi boiler and a number of radiators two years ago. I am very pleased with their high standard of work. The boiler has been problem-free with just an annual service. David and his team are efficient and always helpful - they provide an excellent service.

24 March 2018
Unprompted review

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