Sterling Reviews 61

A FABULOUS Ceramic Sink - I’m so pleased - and a FANTASTIC Customer Service - couldn’t have been more pleasant and helpful!
Would 100% recommend!!!!

Called in with a question about a product and was answered by Rebecca who was Amazing. Rebecca identified the part I needed and assisted me with getting a new one. Thank you so much

Old school! It was refreshing to see that there are some very professional delivery drivers around.This companies driver was exceptional. He phoned me to apologise he could not deliver my parcel that day but would contact me the following day and give me a time. He did this and without hesitation bought the heavy package into my flat. He then asked me to check over for any damage, opening the box checking it was in order before politely asking me to sign. Nothing was too much trouble, he said he loved his job even though he had done a huge amount of miles that day. Monty was old school a valuable asset to the company. Old school!

I rang up having been advised to do so by a local plumber. He had installed one of their taps 18 months ago but it was now dripping. I wasn't particularly confident of getting anywhere as I wasn't the one making the original purchase and had no invoice number or receipt. But to my surprise and delight, they very quickly agreed to send me some replacement parts which should resolve the issue. So I'm very impressed.

Just over 2 years ago, we bought a Clearwater Elegance for our kitchen sink.

In line with their recommendations, only wiping regularly with the cleaning cloth provided with the tap (no cleaners used.)However, the tap developed a black ring around the base.

So contacted Sterling customer service for advice on how the mark could be removed. Chloe from customer service was brilliant with a quick response explaining possible causes and just asking for purchase details. A new tap was sent, received within 2 days.

Although bought over 2 years ago, Sterling still provided excellent customer service-acknowledgment, explanation, solution.

Without any hesitation, would trust & recommend Sterling. Thank you to Chloe & team at Sterling.

I rang Sterling to order a cartridge valve for a kitchen tap that had started leaking.
I gave the lady some basic details and she knew immediately what part I needed.
It arrived the next day. 10 minutes to fix and all good again.
First class service. Well done Sterling!

We saw this company online when we were looking for an off white kitchen sink. They offered much more than the run of the mill sinks we had seen elsewhere. We rang to ask if they could send out a sample of the Kameo Blizzard so we could check the colour against our worktop. The sample arrived the following day and was a perfect match. We ordered the sink and a matching tap the same day and it was delivered 48 hours or two working days later. The sink was so well packaged that there was never any danger of it being damaged in transit.
Overall we are really impressed with the service from this company and would highly recommend.

Sink tap was leaking from the spout seals, they sent us new seals, we fitted them but it still leaked, so they sent us a new spout, we fitted this and it stopped leaking. We'll done Sterling you helped us out, thanks. Great service

I’ve had my tap over a year now and it still works and looks immaculate. Can’t recommend enough

Delivered promptly. Beautiful ceramic sink & brass tap & accessories. Really good quality & easy installation.

I got the Kameo-X smart link and Loreto tap and there stunning. Were delivered really quickly and easy to install. Really easy to install and came with everything I needed

Absolutely fantastic service and products! I ordered a brushed bronze tap and undermount stainless steel sink. They are both great quality and came on time. Easy to install. I love the finish and they look and feel beautiful too. Definitely recommend.

Great company and products, in love with our sink and taps. Amazing prices and perfect Communication. Throughout

Quality products and fantastic service. We have had our kitchen sink and tap for over a year now and I’m really impressed with both. I will definitely be using Clearwater in the future

I had the most positive experience with Clear Water company not only they are outstanding at services but their products are immaculate of very high standards. I have a beautiful sink from them and it is no wearing off always looks like brand new !

Highly recommend absolutely love our new sink and tap, will definitely use again had so many compliments about our sink. Customer service was also fantastic

Brilliant service and great products! We are returning customers and wouldn’t go anywhere else! We love our kitchen sink and tap and everyone always compliments it. We have just ordered another sink and tap for our utility. Great service and help again.

You can always judge a company by how they deal with problems. Sterling were faultless.
We had a new kitchen mixer tap which sadly developed a small fault after 3 years. It had started to drip. I contacted Sterling as there was a 5 year guarantee but expected little, thinking I would be 'fobbed' off but no. Shout out to Chloe, who immediately sympathised, apologised and confirmed she would sort it. The fault was quickly identified and a replacement part sent, received the next day and the problem resolved. They went over and above to make sure I was satisfied. I don't buy new taps everyday but if the time comes I would happily buy from Sterling again.

Unfortunately a product I received was damaged - a ceramic sink destined for my new kitchen. I contacted the company via an online complaint form and was amazed to receive a phone call and an email within an hour! The customer service was exemplary, I spoke with Becky who could not have been more helpful - she sorted everything out super-efficiently, without fuss and was an absolute pleasure to deal with. I highly recommend this excellent company.

The customer service provided by Sterling is 'faultless'! They never fail to amaze me with their level of support. The products are of very high quality. As a tradesman I value the availability of 'All' spares and unlike many companies Sterling keep them. I searched for weeks to find a Kitchen tap that ticked all the boxes and found their Bellatrix model with filter. I could not be happier! Thank you to Sterling for raising the bar with your Customer/Technical support. and giving me the confidence to recommend you and your product to my customers.