Nest Pensions Reviews 15,441

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 4,102 reviews, reviewers had a great experience with this company. Customers are really happy with the straightforward and easy process of transferring and consolidating their pensions. Many appreciate the user-friendly website and the clear communication received throughout the process, making it simple to manage their savings. People often highlight the quick and efficient service, noting that the company handles most of the work once initial details are provided. However, some customers also noted issues with customer service, describing it as unhelpful or difficult to reach, particularly regarding payment issues or when seeking specific assistance. A few people mentioned problems with online forms and delays in receiving requested funds, with some experiencing a lack of clear communication about timelines.

What people talk about most

User experience

Users describe positive interactions with user experience, finding it very easy to understand and navigate.... See more

Service

People report ambiguous experiences with service. Many consumers express frustration with the transfer... See more

Payment

Customers consistently note ambiguous experiences with payment. While some reviewers found the transfer... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration,... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise the website as user-friendly, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This pension is good far better than not invest at all. Investment strategy is diversified globally not just shares. Overall, the compounding has been good. However, the biggest complaint is t... See more

Company replied

Rated 4 out of 5 stars

I think it is ok, the fee's are quite expensive for each deposit and over time can eat into your returns quite significantly. I would like to see more fund options as well as you don't have much contr... See more

Company replied

Rated 4 out of 5 stars

Once i supplied nest with the information needed, i didnt have to do anything. Nest kept me updated with progress of transferring pensions to one account and now progressing with payment of said accou... See more

Company replied

Rated 4 out of 5 stars

Always have difficulty logging in but customer service were very helpful last time . But being of a certain age I wish it would be easier to view or perhaps a confidential email with updates and n... See more

Company replied


Company details

  1. Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
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Rated 5 out of 5 stars

Simple and straightforward

Transfered a few small pensions over.
It was very simple and straightforward.

18 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Liza. We're glad to hear the transfer process was simple and straightforward for you. Thank you for your feedback. Thanks, OZ

Rated 5 out of 5 stars

Easy Transaction

Transfer was straightforward and prompt.

1 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Paul. We're glad your transfer was quick and easy. We appreciate your feedback. Thanks, OZ

Rated 5 out of 5 stars

Very smooth.

Very smooth.

14 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Bernardo. Thank you for appreciating Nest services. Thanks, OZ

Rated 5 out of 5 stars

Easy, no complaints

The process was straight forward no complications. I wanted to transfer previous work pension into my current and it was simply no complaints

3 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Rachel. We are so glad to hear that transferring your pension was a straightforward process with no complications. Thank you for your kind words. Thanks, OZ

Rated 5 out of 5 stars

Glad to get this done!

I have been meaning to transfer Pension funds for some time, but never really known how to go about it.
When the opportunity was offered by NEST I thought it was time to act!
The whole process was simple, straight forward to achieve, and only took a matter of days. It feels like they did all the work for me!

18 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Pidsley. We're so glad to hear that transferring your pension funds with Nest was a simple and straightforward process. It's wonderful to know we could make it easy for you! Thank you for sharing your positive experience. Thanks, OZ

Rated 5 out of 5 stars

after an initial hiccup (my incorrect

after an initial hiccup (my incorrect
details) my transfer was completed with no problems whatsoever. many thanks to the transfer team.

12 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Christopher. We are so glad to hear that your transfer was completed without any problems. We appreciate your kind words for our transfer team. Thanks, OZ

Rated 5 out of 5 stars

Excellent

Money transfer from one pension pot to another was very simple and smooth. Although it took a few weeks, I didn’t have to worry or get involved. I initiated the transfer, and the rest was taken care of. Excellent service.

18 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Brigs. We're so glad to hear your pension transfer was simple and smooth, and that we could manage it efficiently for you. Thank you for your kind words. Thanks, OZ

Rated 5 out of 5 stars

Pot money transfer

Very easy and quick to to transfer pot money in one pot. Would recommend NEST pension.

17 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Aleksandra. We're delighted you found the transfer process easy and quick. Thank you for recommending us. Thanks, OZ

Rated 5 out of 5 stars

Quick and easy transaction

Quick and easy transaction

18 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Paul. Glad it was quick and easy for you. Thanks for your feedback. Thanks, OZ

Rated 5 out of 5 stars

My experience with nest has been…

My experience with nest has been amazing, they kept me updated on everything and my transfer from. My other was so quick, and they dealt with it amazingly

22 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Becky. We're so happy to hear about your amazing experience and that we kept you updated. We appreciate your kind words. Thanks, OZ

Rated 5 out of 5 stars

Straight forward

Straight forward and easy to use and keep track of through the app.
Transferred another pension over to Nest which was very simple to do

18 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Lisa. We're so pleased you found our app easy to use for tracking your pension and that transferring was simple. Thank you for your feedback. Thanks, OZ

Rated 5 out of 5 stars

Pension transfer to Nest

Transferred 2 previous pensions into Nest. Used the app to do so and the process was simple and seamless. Communication came via email and on the app too. Thanks Team!

18 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi John. We're so glad to hear that transferring your pensions with our app was a simple and seamless experience for you. Thank you for your kind words. Thanks, OZ

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