Nest Pensions Reviews 15,373

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 4,195 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and simplicity of the user experience, particularly when transferring pensions. Many people found the process straightforward and appreciated being kept informed throughout. The website is often described as excellent and easy to navigate, contributing to a smooth overall experience. However, some people were dissatisfied with the customer service, mentioning issues like unfulfilled promises of callbacks and difficulties in getting clear answers from call center staff, especially regarding payment timelines. A few other people also felt that the payment process was problematic, with some experiencing delays or incorrect transactions.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and simplicity of various... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, highlighting... See more

Payment

People report ambiguous experiences with payment. Many customers found the transfer process simple and quick,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers report extremely negative experiences, citing... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This pension is good far better than not invest at all. Investment strategy is diversified globally not just shares. Overall, the compounding has been good. However, the biggest complaint is t... See more

Company replied

Rated 4 out of 5 stars

I think it is ok, the fee's are quite expensive for each deposit and over time can eat into your returns quite significantly. I would like to see more fund options as well as you don't have much contr... See more

Company replied

Rated 4 out of 5 stars

Once i supplied nest with the information needed, i didnt have to do anything. Nest kept me updated with progress of transferring pensions to one account and now progressing with payment of said accou... See more

Company replied

Rated 5 out of 5 stars

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more

Company replied


Company details

  1. Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

It was so easy to transfer and most…

It was so easy to transfer and most importantly it didn't cost anything

6 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Darren,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Easy and helpful

Easy and helpful

6 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Riya,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Rated 3 out of 5 stars

Okkk

Ok good I feel ok

19 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Bala. We appreciate your feedback. Thanks, OZ

Rated 4 out of 5 stars

Always have difficulty logging in but…

Always have difficulty logging in but customer service were very helpful last time . But being of a certain age I wish it would be easier to view or perhaps a confidential email with updates and numbers more personal approach would be better for me

2 November 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Karen,

We appreciate your feedback and are happy our customer service was helpful. We recognize login difficulties and the need for simpler viewing options and more personal updates. We've taken note of that and will pass it on to the relevant team.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Transfering Funds

I needed to transfer some of my pension pot to my regular bank account, it is so easy with nest, I just had to answer a few questions and a few minutes later was sent a message to say that the money would be transferred within the next 5 to 10 business days.

2 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Julia. We're happy to hear that transferring your pension pot to your bank account was so easy. We appreciate you letting us know about your positive experience with our service. Thanks, OZ

Rated 5 out of 5 stars

Very smooth transaction moving my…

Very smooth transaction moving my pension s into this one so glad I did really helpful and smooth :) very happy ♡

14 November 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Sally. We're so glad to hear your pension transfer was smooth and helpful. It's great to know you're happy with the process, and we appreciate your positive feedback. Thanks, OZ

Rated 5 out of 5 stars

Having a pension with nest already made…

Having a pension with nest already made it so easy for me to transfer an existing pension with them .
All I had to do was provide the details ad they took care of the rest .
All done in a swift and timely order I can't recommend them highly enough.

6 March 2026
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Michelle. We're happy to hear that transferring your existing pension to Nest was straightforward. It's great to know that providing the details was all you needed to do and that everything was completed swiftly. Thanks for your recommendation. Thanks, OZ

Rated 5 out of 5 stars

The transfer was so quick and easy

The transfer was so quick and easy , I didn't need to do anything or chase it up. I was notified throughout the process

11 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Helen,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very easy to make a transfer and very…

Very easy to make a transfer and very quick.

10 February 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Trudi,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars

Worst pension provider

They make it hard to transfer my pension out.
The fund they run is awful or non-existent, my money did not grow at all in one year outside my own contributions.
Their website is awful, and sometimes you randomly can't use their site at night.

4 May 2026
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Nina. We appreciate you sharing your experience. We're sorry to hear you've had difficulty with the transfer process and website, and that your pension didn't grow as expected. We've requested information so that we can investigate it, please check message. Thanks, OZ

Rated 5 out of 5 stars

The transfer was easy and…

The transfer was easy and straightforward.👌

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Shabi

We’re pleased to hear how easy you found the transfer. That’s our goal. 😊

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Easy transfer from another…

Easy transfer from another pension,smooth transaction and all done in a few days.ty so nuch

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Mark,

I’m pleased to hear how easy you found your transfer in to NEST. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

It keeps asking me for a review

It keeps asking me for a review. Apart from them holding my money I can't rate them. But it's easy to put money in.

3 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Keith. Thank you for your feedback. Thanks, OZ

Rated 4 out of 5 stars

Transferring accounts from other companiesOnce i supplied nest with the…

Once i supplied nest with the information needed, i didnt have to do anything. Nest kept me updated with progress of transferring pensions to one account and now progressing with payment of said account. Very Good

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Kevin. We appreciate you sharing your experience with us. It's great to hear that you found the pension transfer process smooth and that we kept you informed. Thank you for your positive feedback. Thanks, OZ

Rated 5 out of 5 stars

Thay kept me fully informed of all…

Thay kept me fully informed of all transactions thay are quick and reliable and have a lot of helpful advice

5 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Mark. We're happy to hear that you were fully informed and found our service quick and reliable. We appreciate your positive feedback and are glad our advice was helpful. Thanks, OZ

Rated 5 out of 5 stars

People pension to NEST

Before i was with NEST i was with the peoples pension hqd been for few years then when i started my new job 4 yrs ago i was addmitted into NEST i never found time to transffer my other pension pot into NEST and was unsure how to.
Then i went onto the app and followed the instructions that was basically mapped out for me. I had no idea how easy it was you just put in details from your old pension and NEST did the rest within a month my old pension was added to my NEST pension. Fast easy to use would highly reccomend.

19 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Colin. We're happy to hear that transferring your pension to us was straightforward using our app. It's great to know the instructions were clear and easy to follow. We appreciate you recommending our services. Thanks, OZ

Rated 5 out of 5 stars

Great

Great
Easy
Straight forward

16 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Francesca. We're happy to hear that your experience was easy and straightforward. Thank you for your positive feedback; we appreciate it. Thanks, OZ

Rated 5 out of 5 stars

Transferring my other pension with nest…

Transferring my other pension with nest is so easy just a few information need filling and they’ll do the rest, I don’t need to do anything. And they let me know when the fund is been transferred.

7 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Minerva,

I’m pleased to hear about your transfer experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

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