Nestasia Reviews 

194
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were unhappy with their experience overall. People frequently complained about terrible customer service, unhelpful support teams, and rigid company policies that offer store credit instead of issuing proper refunds. Consumers also experienced significant delivery delays, missing package items, and fragile goods frequently arriving completely broken. Though some customers encountered severe delivery and product problems, a few reviewers were genuinely happy with the beautiful design, excellent quality, and nice aesthetics of the items. Other people also mentioned receiving their packages safely on time and being fully satisfied with specific purchases like sturdy storage options and lovely decorative plates.

What people talk about most

Quality

People report ambiguous experiences with quality, as while some reviewers praise sturdy items and beautiful... See more

Order

Consumers find order experiences to be ambiguous, as while some reviewers report smooth delivery, careful... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as terrible and noting unhelpful... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praise timely... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely terrible experience buying from Nestasia. Items purchased a month ago have not arrived. I have messaged, emailed to no avail. They don’t bother to respond at all. Would not recommend you to... See more

Rated 1 out of 5 stars

Ordered a product, which is defective by design itself, that couldn't be realized while ordering. However, found faulty on delivery. The delivery takes a very long time. The return also taking very... See more

Rated 1 out of 5 stars

Products are okay, but the return policy is completely misleading. They show a lower refund amount than what you actually paid, and even after multiple follow-ups, nobody came for the return pickup.... See more

Rated 1 out of 5 stars

I bought glasses and dessert sets from nestasia. However I received dessert sets only and that too were of other designs rather than ordered initially. And the glasses set was entirely missing fro... See more


Company details

  1. Rug Store
  2. also in
  3. Mirror Shop

Information provided by various external sources

Curated collections of artisanal Home Décor products blending traditional techniques with modern designs and unique, natural materials, handpicked from South East Asia to preserve regional cultures and bring sustainability to the artisanal families.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(194)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Nestesia. I placed an order for a stainless steel tumbler and received a dispatch message, but on the delivery day, I got no call or message from the delivery agent. After a few days, I was told the delivery failed and the order was returned.

When I contacted Nestesia, they said they don’t issue refunds and only credit the amount to the Nestesia Wallet. I didn’t want that, but they refused a cash refund. I reluctantly ordered again using the wallet balance—and the same thing happened. No call, no delivery, and again it was marked as failed.

Now I’ve paid twice and received nothing, and they still refuse to refund me. This is extremely frustrating and unfair to customers. Please improve your delivery and refund policy. I no longer trust ordering from this site.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

I’m truly impressed with the level of…

I’m truly impressed with the level of professionalism, responsiveness, and care shown by the Netesia support team. Every query was addressed quickly and clearly, and the team went above and beyond to ensure that all my concerns were fully resolved. Their dedication, technical expertise, and friendly approach made the entire experience smooth and stress-free.

A big thank you to the entire support team — you’re doing a fantastic job! 💫
Keep up the amazing work!

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst quality …

They sell very cheap quality and within few use it's start getting damaged and upon contacting they said they don't provide any support. Please don't buy waste of money

22 June 2025
Unprompted review
Rated 1 out of 5 stars

The pieces were broken

The pieces were broken, the refund policy of this website sucks, I ordered for the first time from here and they were a huge disappointment. the original shipment was delayed 5 days and when received my items were broken. I certainly do not recommend this company.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed – No Spare Parts Available Despite Regular Maintenance

I’ve been using Nestasia’s Sealed 3 compartment tiffin with care, including weekly deep cleaning using vinegar and baking soda to maintain hygiene. Still, the gasket developed mold over time which can happen with regular use of food containers.

When I contacted the brand for a replacement gasket, I was told that spare parts are not available and that gaskets only come as part of a full set. This essentially renders the entire tiffin unusable just because of one small, essential part.

It’s extremely disappointing that a brand offering food storage products doesn’t provide access to basic replacements. This approach is not only impractical but also unsustainable. It seems the product may be outsourced and resold without any long-term support or parts availability.

I would not recommend this product to anyone expecting durability, good customer service, or responsible after sales support.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent buy

The product was very good and as per the description in the picture and it was delivered before time.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Nestasia

The order was delivered ahead of schedule, they considered my request of making the delivery early which was very humble of them. The order was beautiful, I ordered a pink vintage heart shaped mirror.

The quality was good as well as the pricing.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

I m happy with my exchanged product…

I m happy with my exchanged product this time I like the packaging its perfect everything came in one piece and intact and i m also greatful to the team for assistance and early delivery 👍👏 thank you

10 May 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money with their products

Well, i had the worst experience with them, it was broken into small pieces and yet they wanted me to open the box and share photos and videos as per their policy. Also, their policy does not have refund to bank account. I had to request my family member to remove the broken pieces and send me a video. As their team wanted complete. When I agreed for replacement they asked me for a video and said only one jar is broken and we will get that one jar replaced. How unprofessional can a team be? First asking me to take detailed video and then mentioning that we will replace only one jar, when i asked for refund they said it will be in your credit of your account. How can i use the credit when all the experience was so bad. Worst experience with any home decor company. Will not call this as a brand. Don’t waste your money.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Glass jars of my choice & Safe delivery

Delighted to receive my glass jar order today.
Very good safe packing which ensured safe delivery.
Prompt and ethical transaction by Nestasia.
This is my third time purchase. Would love to order again if I require specific products.

1 May 2025
Unprompted review

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