Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easie... See more
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See what reviewers are saying
I'm used to dealing with the likes of Conran or Skandium but they have recently been pretty poor on communication so thought I'd try Nest. I have so far in the span of 2 weeks ordered various differ... See more
Company replied
A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool. An 8-10 week lead time on the items i purchased was absolutely spot on w... See more
Company replied
Nest helped deliver to me a couch in a Hay mags sectional in a custom fabric that other furniture suppliers somehow couldn't manage to get. Both Ashlee and Becky were very helpful in the process and r... See more
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Company details
- Furniture Store
- Home Goods Store
- Kitchen Furniture Store
- Lighting Store
- Living Room Furniture Store
- Sofa Store
Written by the company
We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.
Contact info
4 Ripon Street, S9 3LX, Sheffield, United Kingdom
- 01142433000
- info@nest.co.uk
- nest.co.uk
3.7
Average
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Complaints Here!
I have placed 2 orders with Nest (light fittings and bathroom accessories) and am pleased to report that both the products and service were very good. Simple order process on the website, sturdy packaging and delivery within 48 hours. No complaints here!
30 June 2021
Unprompted review
Reply from Nest.co.uk
Hi Andrew,
Thanks for taking the time to leave us a review. We’re delighted to hear you had a great experience ordering at Nest.
We hope you love your new lights and bathroom accessories and please don’t hesitate to contact us for any queries in the future!
Thanks again,
Team Nest
Online shopping as it should be
Great price, quick delivery & fantastic service.
What's not to like 👍
30 June 2021
Unprompted review
Reply from Nest.co.uk
Hi Dave,
Thanks so much for your review. We’ve passed your comments back to the team, who were delighted to hear such positive feedback!
We hope you enjoy your new items and we can’t wait to welcome you back to shop again with us soon.
Team Nest
Excellent service
Excellent service. Ashlee was very helpful in answering my queries promptly. Price was very competitive, ordering and delivery ran smoothly. Amazing my furniture arrived within 24 hours of ordering!
Highly recommend. I will happily use them again.
13 May 2021
Unprompted review
Reply from Nest.co.uk
Hi Alison,
Thanks so much for your kind words. We pride ourselves on our customer service so our team will be delighted to hear your feedback.
We’re so happy to hear you had a great experience with us and that you received your order so quickly. We look forward to welcoming you back to Nest again very soon!
Team Nest
great service...
I checked reviews before ordering as it seemed the only place to have Hay chairs in stock. Was a bit nervous because of the negative reviews.. so wanted to add my positive experience to the pile.
I got through straight away to a very helpful guy re the stock, ordered that day, received two days later. Really well packed and protected, chairs in pristine condition. All good!
7 May 2021
Unprompted review
Reply from Nest.co.uk
Hi Helen,
Thanks so much for taking the time to leave us a review. We’re delighted to hear you had a great experience with us, and that you received your order so quickly.
Our team pride itself on being approachable and helpful in all circumstances, so they will be delighted to hear your feedback. We can’t wait to welcome you back again soon!
Team Nest
I had a great customer support
I had a great customer support experience today. The staff were very helpful and went out of their way to assist me.
17 March 2021
Unprompted review
Reply from Nest.co.uk
Hi Muzafar,
Thank you for taking the time to leave us a review, we really appreciate it! We’re so glad to hear you had a great customer support experience - as we pride ourselves on offering an exceptional customer experience, this is music to our ears.
We look forward to assisting you on your next journey with us!
Team Nest
Bad Attitude
I queried their postage charge of £22 to deliver an order worth £400. Almost everywhere else offers free delivery on orders over £100. The items are not large. I was met with arrogance, disinterest and an invitation ‘to go elsewhere’. Happy to. See how their tone has changed below, invoking the pandemic no less in an effort to backtrack!
24 February 2021
Unprompted review
Reply from Nest.co.uk
Thank you for your feedback, whether good or bad, it is very valuable to us so we can celebrate the wins and make improvements where necessary.
I am sorry you are unhappy with our delivery charges.
To respond to your frustrations, we are a small independent business and unfortunately, we’re unable to fund free delivery. We work hard to ensure our delivery partners offer the best service for our customers and treat our products and customer orders with due care and diligence. We understand that you may find other businesses offering free delivery however we aren’t privy to their business models and margins, to understand how they are funding this and therefore we cannot comment on what other businesses do.
We have looked back through today’s chat history and we can see that your initial query was responded to within 2 minutes which is well within our 24 hours promise.
We note that almost all of your reviews on Trustpilot are of a negative nature and we’re sorry you have decided to include Nest in this list. Unfortunately, no matter how hard we try we will not be able to please all customers / potential customers.
We wish you all the best during this testing and challenging time.
Take care and stay safe.
Team Nest
Nearly 2 months later...nothing
I placed an order on the 31st of December and it’s still not arrived. Absolute disgrace. Unacceptable. Being fobbed off with excuses and all I want now is a refund.
16 February 2021
Unprompted review
Reply from Nest.co.uk
Thank you for your feedback, whether good or bad, it is very valuable to us so we can celebrate the wins and make improvements where necessary.
I am extremely sorry to hear you feel our service has been unacceptable.
The new procedures put in place for Brexit and the restrictions that are in place for COVID-19 safety come with their challenges and are causing delays to production and shipping, whilst we do our best to minimise the impact, I’m afraid in most cases, this is beyond our control.
You mention that you feel the contact we’ve made with you felt like we were ‘fobbing you off’, without knowing any more details it is hard for us to investigate this matter further and check your contact history. We understand it is frustrating to hear that your order has encountered delays. We always strive to be polite, courteous and deliver order updates with the utmost respect.
If you wish to share further information with us so we can investigate your case in full please send your full name and order number to info@nest.co.uk.
Take care, stay safe and all the very best, Team Nest.
The worst customer service
Terrible customer service.
Items displayed as 'in stock' simply do not arrive and it takes multiple enquiries to find out that the lead time is many months.
Ordered items with 'Production time: 4 weeks' - heard nothing for weeks (in spite of chasing) and was then pretty rudely told that items won't be available for months - ordered from finnish design shop instead (next day delivery)
9 February 2021
Unprompted review
Reply from Nest.co.uk
Thank you for your feedback. Your feedback, whether good or bad, is very valuable to us as this allows us to celebrate the wins and make improvements where necessary.
I am extremely sorry to hear you feel our tone was rude. As the Customer Experience Manager here at Nest, this saddens me as we pride ourselves on the excellent customer service we provide to all our customers. Rest assured, I am investigating this internally.
To provide a response to your frustrations, the stock information shown on our website is live and will auto-update as items are purchased and stock is no longer available. It may be that as you made your purchase, another customer was doing so at the same time and unfortunately managed to secure the last remaining one before yourself for which we can only apologise.
The new procedures put in place for Brexit and the restrictions that are in place for COVID-19 safety come with their own challenges and are causing delays to production and during the shipping process, whilst we do our best to minimise the impact, I’m afraid in most cases, this is beyond our control.
We hope that this experience will not prevent you from shopping with Nest again in the future.
Efficient sales, unsatisfactory support
EDIT V2
A nice rep from Nest customer support just phoned me.
They offered a 50% discount on the new diffuser. They keep insisting that the lamp is not in warranty because it's impossible that a defective lamp breaks after more than a month.
Apparently the one year warranty doesn't apply for them.
I politely (I hope) refused the offer and said that I would rather buy a new lamp from a different shop.
EDIT
Just had a rather bad experience with Nest customer service so I'll have to revise my original review.
I bought a ceiling lamp from them and the lamp's shade cracked.
Nest and the manufacturer are adamant the lamp broke because it was hit. It was useless to show them how it cracked on the top and how it would be rather hard for me to hit something hanging 3 meters from the floor. They proposed me to buy a new glass shade for 300 pounds when the cost of the entire lamp is 320.
Honestly even more than the pecuniary damage I really disliked the condescending tone of the mails.
I'll just go and buy a new lamp from a different seller.
Bought items that were marked as in stock. Everything went really smoothly and the customer service was readily available over the phone to confirm shipping dates. Overall would definitely recommend
11 January 2021
Unprompted review
Reply from Nest.co.uk
Dear Pasquale,
It saddens us to see you have downgraded your experience rating.
We pride ourselves on the excellent customer service we offer and so are extremely disappointed to see you have rated your experience with 1-star only.
The circumstances are unfortunate, I can only apologise that we cannot assist you further on this occasion.
Due to the reasonable length of time the product has been in use, this must be dealt with under the manufacturer's warranty. I understand it is disappointing that this is not covered but for the reasons we have discussed previously, I hope you can understand why we cannot provide a better response.
You as our customer are our top priority, we will always do all we can to help. I have looked back over all email threads and am not able to see the condescending tones to which you refer. I feel our emails have been misinterpreted, for which I apologise.
It’s a shame to hear that you do not wish to continue working with us to resolve this issue but I do understand your reasons.
If you have any questions or would like to discuss this further, please feel free to contact us.
Kind regards,
Nest
Terrible customer service
I ordered 2 lamps from Nest, they arrived really quickly via DPD.
The lamps came with EU plugs so I couldn’t actually use them and one of the bulbs was broken on delivery. From my understanding, it’s actually not legal to sell appliances with EU plugs in the UK unless it’s a shaver or electric toothbrush.
I contacted Nest, who told me they could offer a refund if I sent them back, or send me replacement lamps if I sent the faulty ones back - but as their Black Friday offers had finished, they asked me to pay an extra £192 for them to send me replacements. £192 for exactly the same lamps, when they had sent me faulty items in the first place!
Absolutely disgusted with their customer service and would not purchase from them again.
They did issue my refund quickly though.
EDIT - in response to their reply
I bought from the Nest website, I was not told or informed I was buying “outlet”. Regardless, you sent me a faulty product that had the wrong plugs - the right thing to do would have been to replace them for the exact same items. Which you did have in stock, because you told me you did but wanted me to pay the extra £192.
6 December 2020
Unprompted review
Reply from Nest.co.uk
Hi Cari S, thank you for sharing your feedback with us. We’re so sorry your experience didn’t match your expectations of us.
I am very disappointed to hear that your lamp arrived with an EU plug. This should not have been the case and I apologise unreservedly. We are reviewing our procedures to ensure that this does not happen again.
The item you purchased was from our outlet store whereby all items are stock items sold at a reduced price for various reasons, ie. the item is discontinued, ex-display, etc. We can only supply the number we have in stock at the reduced rate. Unfortunately, as all discounted stock had been sold, we could not replace the item for you in this instance. A full refund was provided as a result.
Once again, thank you for your feedback and we’re very sorry you had such a frustrating experience. I hope you may reconsider shopping with us again in the future.
Will Recommend
I'm used to dealing with the likes of Conran or Skandium but they have recently been pretty poor on communication so thought I'd try Nest.
I have so far in the span of 2 weeks ordered various different lights. All deliveries arrived promptly and with no damages. I read a lot about issues with their delivery partners but I have only had a good experience so far. That said, all my items were in stock and singular lamps so no larger furniture which seems to be the challenge.
26 November 2020
Unprompted review
Reply from Nest.co.uk
Thanks for getting in touch.
Your kind words are greatly appreciated! Thank you so much for taking the time to share your comments with us.
November and December are especially busy months in retail and our Warehouse Team are currently working hard picking and packing larger quantities of orders than usual. It’s great to hear that despite this, your items have been received promptly and in perfect condition. Customer experience and satisfaction is of the highest priority for us, and your review reaffirms the hard work we put in every day.
We’ve passed on your comments to our Warehouse Team who will be delighted to hear your feedback.
We hope you’ll shop with us again in the future!
Team Nest
Great customer service
Great customer service, nightmare delivery partner
Nest themselves are great. I had a fantastic customer service experience with them. You can phone them up and speak to a real human who actually cares that you get the furniture you want and that everything is alright.
The 1 start deduction is because they use Furdeco as their delivery partner, and they are an absolute nightmare (left a 1start review for them). They are incompetent and rude. I truly hope that Nest will switch to another delivery partner to ensure their customer service translates to the deliveries.
9 September 2020
Unprompted review
Reply from Nest.co.uk
Thank you for getting in touch.
Your feedback, whether good or bad, is very valuable to us as this allows us to celebrate the wins and make improvements where necessary.
I am very sorry to hear that the delivery of your order was not as pleasant as we strive for, I can only apologise that this was the case. Tine, who is looking after you, has raised your feedback with Furdeco and a response will be provided to you following investigation.
In regards to the service provided by Nest and Tine, I am so pleased that this has lived up to, if not exceeded your expectations. Your kind words are wonderful to hear and we will continue to provide you with excellent customer service.
You are a pleasure to work with and we do hope that the delivery issues will not prevent you from shopping with Nest again in the future.
Thank you,
Sarah Lee
Customer Experience Manager
nest.co.uk
Steer clear
I want to like these guys. Their site is nice to use and their staff try really hard but...I made two orders. One, after waiting eight weeks for delivery, they call to tell me that they accidentally ordered the wrong spec and it would be another eight weeks to get the right one. The other was a set of four chairs and a table, all of which needed assembly. Nest's delivery partner Furdeco is a NIGHTMARE. Late, sloppy, unhelpful and screwed up my table assembly, plus left mess everywhere and refused to take the packaging away until I argued them. I'd give Nest another go but only if they used a different delivery partner. £250 for delivery of over £3k of furniture I'd expect a much better experience
20 July 2020
Unprompted review
Reply from Nest.co.uk
Thank you for taking the time to provide a review.
Here at Nest, we welcome and appreciate all feedback, good and bad. This allows us to see what we are doing great and also allows us to see where improvements are needed.
We are very sorry that you have received poor service and a below expectation experience. Your feedback has been provided to our Logistics Team and Delivery Partner, we are working to resolve this for you as quickly as possible.
Our Customer Experience Manager will be in contact with you directly by email to provide further information at the earliest opportunity.
Poor quality control and service
They offered a deal on their web site, so I called to check when it expired. I was told it wouldn't expire for many weeks and I had plenty of time to order. When I came to order very soon after, and well within that time, they claimed they never offered this price, that there was no deal and argued over the unarguable. They eventually offered the same price their web site had offered, but the furniture delivered had defects. Nest tried to claim they were an expected feature of the manufacturing process. To their credit (although after much arguing, again) they agreed to swap them out, but failed to check the replacements so one of the replacements had exactly the same defect as the defective product it was replacing! What a waste of everyone's time. Their customer service is slow (sometimes taking days to reply), fairly unhelpful and at times combative.
I have since ordered more of the exact same product from another seller at a better price and they were delivered without the defects that Nest claimed were normal. I will not use this company again and do not recommend them.
30 October 2019
Unprompted review
Reply from Nest.co.uk
Hi Ollie,
Thank you for getting in touch.
We are so sorry to hear you had issues with your order at nest.co.uk.
We understand there have been several disappointing moments for you through your order process and would just like to let you know that we take customer feedback very seriously, and we are always striving to improve our services. We welcome any additional feedback you may have.
To acknowledge the points which you have raised, sale discounts/promotional offers will run for a set period of time. For goods purchased outside of these dates, unfortunately, these offers would not be valid. It’s great to hear that on this occasion we were able to assist you further with the price of your new order.
Available offers and their validity dates can be found on our offers and promotions page, please see the below link:
https://www.nest.co.uk/offers-and-promotions
The defects to which you refer on the furniture you received, the manufacturer confirmed to be manufacturing/moulding markings which sometimes are visible, however, this is not unusual. We will do all we can to help however as this was a normal aspect of the production of the chair, it proved difficult for us to supply you with new chairs that did not hold the same markings. The severity of these markings will vary per batch produced, we feel this is why you were able to source these elsewhere without the same markings you had seen on those supplied by us.
It's great to hear that you managed to source the chairs you love, without these markings in the end.
We do hope that this experience will not prevent you from shopping with us again in the future, we would love to have the chance to restore your faith in us.
Please do not hesitate to contact us if we can be of any further assistance.
Kindest regards,
Team Nest
Best company I've ever delt with!
After a nightmare with another company I came across nest on the quest for my perfect bed, it wasn't cheap and I was hesitant about ordering a more expensive one esp after the issues I had, Ashley was a god send, she (esp) and all the team, right through to the warehouse could not have done more, the packaging from them and moroso in Italy was second to none, I would have no hesitation in highly recommending this company, highly professional and attentive, rarely found qualities in any companies nowadays! Don't change a thing guys :-)
14 January 2017
Unprompted review
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