Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm used to dealing with the likes of Conran or Skandium but they have recently been pretty poor on communication so thought I'd try Nest. I have so far in the span of 2 weeks ordered various differ... See more
Company replied
A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool. An 8-10 week lead time on the items i purchased was absolutely spot on w... See more
Company replied
Nest helped deliver to me a couch in a Hay mags sectional in a custom fabric that other furniture suppliers somehow couldn't manage to get. Both Ashlee and Becky were very helpful in the process and r... See more
Company replied
Company details
- Furniture Store
- Home Goods Store
- Kitchen Furniture Store
- Lighting Store
- Living Room Furniture Store
- Sofa Store
Written by the company
We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.
Contact info
4 Ripon Street, S9 3LX, Sheffield, United Kingdom
- 01142433000
- info@nest.co.uk
- nest.co.uk
3.7
Average
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having thrown down the gauntlet for the…
Having thrown down the gauntlet for the delivery of an Eames Chair to be delivered for my wife's birthday (I didn't give them much time), Ashlee and the team at Nest pulled out all the stops and got the chair delivered in time. The chair is of outstanding quality and my wife was absolutely delighted. The Nest team were helpful, attentive, fun and professional. I can't rate them highly enough, in fact if there were six stars I'd have clicked on that.
17 May 2022
Unprompted review
Reply from Nest.co.uk
Hi Andrew,
Thank you for your kind comments, these are great to hear. We are glad to hear that your wife enjoyed her birthday gift!
Ashlee will be delighted to hear your feedback - we will be sure to pass this on to her.
Thanks again.
Team Nest
Great customer service
Great customer service, fast delivery turn around.
10 May 2022
Unprompted review
Reply from Nest.co.uk
Hi Mark,
Thank you for your review. We really appreciate hearing your positive feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
I emailed Nest thinking it was google…
I emailed Nest thinking it was google Nest, a very kind lady called Toni replied to it, in the lovely email she gave me the correct email address and also a telephone number, what a kind thing to do. Thank you Toni. It helped me a lot and i have sorted my problem, especially as i am going through a tough time.
9 May 2022
Unprompted review
Reply from Nest.co.uk
Hi Irene,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Team Nest
Great Customer Service!
4 May 2022
Unprompted review
Reply from Nest.co.uk
Hi Brogan,
Thank you for your review. We really appreciate hearing your positive feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
Took time to reply to my email
Took time to reply to my email , even though I had emailed wrong department , and pointed me in the right direction, a rarity in this day of age . Thanks
4 May 2022
Unprompted review
Reply from Nest.co.uk
Thank you so much for taking the time to leave us a review. If there is anything else we can help with please get in touch. Team Nest
I also wanted nest thermostat helpline…
I also wanted nest thermostat helpline and the company kindly gave me the link. Thank you so much
28 April 2022
Unprompted review
Reply from Nest.co.uk
Hi Alexandria,
Thank you for your review. We really appreciate hearing your positive feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
I actually wanted "Nest Thermostat" and…
I actually wanted "Nest Thermostat" and this company were kind enough to take the time and trouble to give me contact details! Thank you for being so nice and helpful!
19 April 2022
Unprompted review
Reply from Nest.co.uk
Hi Fiona,
Thanks so much for taking the time to leave us a review. If there is anything else we can help you with please feel free to get in touch.
Team Nest
Went to great trouble over my enquiry
Went to great trouble over my enquiry. Top marks
19 April 2022
Unprompted review
Reply from Nest.co.uk
Thank you for your review. We really appreciate your feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
Very helpful
11 April 2022
Unprompted review
Reply from Nest.co.uk
Thank you for your review. We really appreciate hearing your positive feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
Do not deal with this company!
One of the worst companies I have ever had the displeasure of trying to use. Completely inaccurate lead in times, no updates untill a considerable time has passed on their excessive lead in times only to inform you that there will be further MONTHS delays, not even days. Appalling. Little to no compensation offered and their website even now does not make it clear that there lead times are completely in accurate. Its about time these companies stop blaming Covid for delays, everyone else seems to be coping. For the price you are expected to pay for the items, it is disgusting what it is you receive and the manner in which you receive it.
10 April 2022
Unprompted review
Reply from Nest.co.uk
Thank you for your feedback.
We are very sorry to hear that you are unhappy with your experience and would like to take this opportunity to acknowledge the points you have raised.
The supply of products can be hindered by several factors such as, but not limited to, a shortage of materials. If the brand cannot source the required materials, they are unable to produce the items which in turn results in extended lead times. Whilst we and the brands do all we can to keep delays to a minimum, ultimately we are at the mercy of the availability of raw materials/supply.
Whilst things are slowly returning to normal following the challenges we faced due to Brexit and Covid, supply, production, and shipping are still very much affected, in some cases more than others.
The delays you faced are due to global supply issues. Whilst as per our terms we are unable to provide compensation, we have provided to you a loyalty gesture as a thank you for your patience and understanding regarding the delays faced.
We have recently reviewed our online lead time. Whilst your order may have taken longer to complete than the current lead time displayed on our website would suggest, this is the most accurate lead time we have from the brand at this present time for new orders placed now.
If you would like to discuss the points you have raised further, please contact our Customer Services Team who will be happy to assist.
Kind regards,
Team Nest
A most pleasant and smooth experience…
A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool.
An 8-10 week lead time on the items i purchased was absolutely spot on with excellent communication from Ashlee.
From sending fabric samples and any other questions and responsive emails. Ashlee was extremely pleasant to communicate with!
The chairs are an absolute knockout from softline, a really funky/retro blue baixa and a contemporary orange noomi with curvaceous lines...i'm very happy with my purchases and top marks to nest.
Thanks very much!
2 April 2022
Unprompted review
Reply from Nest.co.uk
Hi Jan,
Thank you for taking the time to leave a review. We really appreciate your kind words and will definitely pass this on to Ashlee and the rest of our Sales Team. Please do let us know if there’s anything else we can help with.
Team Nest
Today I sent vital info to this address…
Today I sent vital info to this address by mistake. They replied and told me of my mistake. BIG THANKYOU
24 March 2022
Unprompted review
Reply from Nest.co.uk
Hi Andrew,
Thank you for taking the time to leave us a review. We hope everything was okay for you in the end. If you need any more assistance from us, we will be more than happy to help.
Team Nest
Great communication!
22 March 2022
Unprompted review
Reply from Nest.co.uk
Thank you for your review. We really appreciate hearing your positive feedback. If there is anything else we can help you with please feel free to get in touch.
Team Nest
Lamp
Website well organised to enable easy access to each category. The process from ordering to receipt of item was very smooth. I was very pleased that I was kept informed throughout and that the item was delivered as stated. I would certainly use this website again!
21 March 2022
Unprompted review
Reply from Nest.co.uk
Hi Mary,
Glad to hear you found our website and ordering process easily accessible. We hope you enjoy your products, if you have any queries please don’t hesitate to contact us. We are more than happy to help.
Team Nest
It all went so smoothly
Online shopping has never been a favourite pastime for me (although I have done more of it since the pandemic). The experience with Nest however has all but changed my mind! A lovely detailed website to browse and then a telephone call to the company (a real person actually answered the phone very quickly) when I spoke to the knowledgable Ashley P. who was more than helpful. She answered all of my questions about importing lights (from Italy!) and took my order. As promised she kept me informed of the progress of the order so I knew exactly what was happening. The goods arrived on time and were expertly packed, one could not ask for more.
All in all it was a great shopping experience. Thank you Ashley and thanks also to her team. Well done!
20 March 2022
Unprompted review
Reply from Nest.co.uk
Hi Mike,
Thank you for your kind words, we are so pleased to hear your experience with us went smoothly and that we have changed your mind about online shopping. We will be sure to pass on your kind words to Ashlee and the rest of the team here at Nest. Please don’t hesitate to get in touch if you require any more assistance from us.
Team Nest
this is the best online store to buy…
this is the best online store to buy lights and furniture. also, they are very kind. specially, Ashlee and Jake have professional service mind. i'd like to say thank you do much for them.
19 March 2022
Unprompted review
Reply from Nest.co.uk
Hi Aaron,
Thank you for taking the time to leave a review. We really appreciate your kind words and will definitely pass this on to Ashlee and the rest of our Sales Team. Please do let us know if there’s anything else we can help with.
Team Nest
Shopping at Nest is excellent!
I bought a Wing Chair by Carl Hansen and some other furniture items. The goods have been on the way delivering to Taiwan at this moment. Before I placed the order, I emailed to Nest to ask why the discount message is disappeared , although the time is not yet due. Later I got the manager Ashlee’s contact and phone talk, She is enthusiastic to offer me a good discount. So that I placed my order. The service is great and the response is soon. I think shopping furnitures at Nest is excellent!
19 March 2022
Unprompted review
Reply from Nest.co.uk
Hi Wen Jung Chen,
Thank you so much for taking the time to leave us a review. We hope you love your Wing Chair and the other items you ordered. We will be sure to pass on your kind words to Ashlee - here at Nest we pride ourselves on our customer service so your feedback is wonderful to hear!
Team Nest
Highly recommend Nest.co.uk
Highly recommend Nest.co.uk. Ashlee was very knowledgable and patiently dealt with my many queries promptly and in a timely and friendly manner. The sofa was delayed due to Covid but I was kept up-to-date with its progress and we are very happy with the sofa now that it has arrived. The delivery chaps were fantastic also.
18 March 2022
Unprompted review
Reply from Nest.co.uk
Hi EChee,
Thank you for your kind words and for your patience whilst your sofa was produced and shipped to you. We will pass on your kind words to Ashlee - she will be very pleased to hear this and we are glad you’re happy with your new sofa. Please don’t hesitate to get in contact if you have any other queries in the future, we are more than happy to help.
Team Nest
Very happy with the service
I had multiple conversations with the same sales rep before the purchase of two chairs, which was very helpful. I was given a reasonable and realistic timeframe for delivery which turned out to be accurate. The price was better than other outlets. I was very happy with the service.
18 March 2022
Unprompted review
Reply from Nest.co.uk
Hi SJR,
Thank you for your review, we’re delighted to hear you were happy with our service. We will pass your comments on to our Sales Team who will be more than pleased to hear this. Please do let us know if there’s anything else we can help with.
Team Nest
Great service
Really impressed by the service from Nest, thank you Gemma and Fatima. Delighted with my new Wishbone chairs which arrived very promptly and beautifully packed.
17 March 2022
Unprompted review
Reply from Nest.co.uk
Hi Nicky,
We hope your new Wishbone chairs look perfect in their new home! Thank you for your kind words, Gemma and Fatima will be delighted to hear your feedback. If you need any assistance in the future, we’d be very happy to help.
Team Nest
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.