Nere Travel Reviews 

632
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful product quality, noting that the luggage and bags feel sturdy, look luxurious, and feature convenient compartments for daily travel. People also mention that the online ordering process is smooth and intuitive, making shopping a very pleasant experience. Some reviewers were not happy with the customer service, mentioning that they received no response to their emails when trying to resolve issues or handle returns. A few consumers also experienced frustrating delivery problems with couriers or received incorrect or missing items.

What people talk about most

Product

Users describe positive interactions with product, highlighting high quality, great colors, and practical... See more

Delivery service

People report positive experiences with delivery_service, expressing general satisfaction with fast shipping... See more

Quality

Reviewers mention positive feedback about quality, praising items as well made, sturdy, and beautiful.... See more

Order

Reviewers highlight positive aspects of order processes, describing them as easy to navigate and consistently... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of frustration and satisfaction. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bag I ordered, Bondi Sling Backpack was lovely, good quality and I really wanted to keep it but I hated the colour. Pink was more like a very pale lilac. I returned that one and reordered in D... See more

Rated 5 out of 5 stars

Absolutely love my Nere Travel order! I purchased the medium checked case, cabin case, passport holder and luggage tag, all matching in Orchid Pink, which is honestly the perfect colour. I haven’t use... See more

Rated 5 out of 5 stars

Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the w... See more

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more


Company details

  1. Luggage Store

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

632 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(632)

225 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order, arrived on time and looks great, the suitcase and strap have not been used yet so hoping they will stand up to airtravel when they are!

16 March 2026
Rated 5 out of 5 stars

Daughter spied a trendy lime green…

Daughter spied a trendy lime green stori cabin case on offer which she fancied for a planned trip next month. The order was placed, processed, dispatched and received within a few days - excellent service and communication throughout. Very pleased with the cabin case which definitely won’t go unnoticed with the bright and cheerful colour.

13 March 2026
Rated 5 out of 5 stars

I have purchased 2 large…

I have purchased 2 large suitcases,packing cubes ,2 luggage tags and a small organiser.
Excellent quality ,great customer service and quick delivery.
I would definitwly purchase again from NERE.

4 March 2026
Rated 5 out of 5 stars

Great size hand luggage suitcase

My hand luggage suitcase arrived the very next day after ordering. I love it! All the compartments are very handy and you can fit a lot in there for a weekend trip away. Will be definitely be ordering the larger size for my next holiday.

13 February 2026
Rated 5 out of 5 stars

Super!

Speedy delivery.
Colour was lovely. Not used yet, but product looks great.

18 February 2026
Rated 5 out of 5 stars

Great products and service!

I have two suitcases and now a travel bag from Nere, they’re all excellent quality and hold up really well when travelling as well as being really aesthetic. I really recommend their products and love that I can coordinate across ranges with the colours! Shipping is always very quick. Great brand, wouldn’t use anyone else!

18 February 2026
Rated 5 out of 5 stars

Great experience

We had to buy a last minute product and arrived very quickly and was impressed with the quality of the product for the price.

15 June 2025
Rated 5 out of 5 stars

Before time

Purchased a large suitcase which appears to be very well made on the website was advised 3-5 working days delivery, arrived in 2 and half days which was free plus case was discounted at 50%.

11 February 2026
Rated 1 out of 5 stars

ordered and paid for 2 cabin cases

O ordered and paid for 2 cabin cases. Only one arrived. But the paperwork inside said 2. Ive emailed customer service for a return and refund. I have also sent pictures of my paperwork and the box stating one of one. After reading these negative reviews I am concerned

17 February 2026
Unprompted review
Nere Travel logo

Reply from Nere Travel

Hi John - we are sorry to note the issue with the delivery of your order and our customer service team will contact you directly to assist with arranging a return for the item you have received

Rated 5 out of 5 stars

Nere

Bought the Nere venture large suitcase lovely colour and great quality had got the medium suitcase witch I decided to send back to get the large instead customer care was excellent very helpful and fast refund the karge case came 2 days later very happy customer with my purchase thank you NERE TRAVEL

8 February 2026

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