The bag I ordered, Bondi Sling Backpack was lovely, good quality and I really wanted to keep it but I hated the colour. Pink was more like a very pale lilac. I returned that one and reordered in D... See more
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Review summary
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Reviews shaping this summary
Absolutely love my Nere Travel order! I purchased the medium checked case, cabin case, passport holder and luggage tag, all matching in Orchid Pink, which is honestly the perfect colour. I haven’t use... See more
Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the w... See more
I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more
Company details
Written by the company
Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.
Contact info
United Kingdom
- neretravel.co.uk
4.4
Excellent
632 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Great product
A gift for my daughter and she is delighted.
The service was great, good communication.
22 April 2026
The customer service was excellent when…
The customer service was excellent when I reported that my parcel had been taken to the wrong address by DPD.
21 April 2026
Very good quality luggage
Very good quality luggage, this is my second purchase, good packing solutions inside the cases, I would recommend purchasing one of case covers to prevent any scratches and dirt to ruin your case.
21 April 2026
Awful company they don’t reply to your…
Awful company they don’t reply to your emails and the quality of the suitcases are shocking. They scratch easily. Poor customer service been chasing them for 2 weeks. AVOID
Order number NU28420. And no they did not reply to me for 2 weeks and still counting!!
Edit I have sent numerous emails from a different email and even got an automated confirmation email from you guys saying you will respond to me soon. I’ve sent many photos and you haven’t responded to me. I’ve checked junk and nothing there.
24 April 2026
Unprompted review
Reply from Nere Travel
Hi Kat our records indicate that our service team have sent several replies to you and are currently waiting for a response from you to their last email - if you are not receiving these and have checked your Spam/Junk folders we would recommend contacting us from a different email address
Perfect cabin luggage
Beautiful looking product - I love the colour! Quality looks great too & the delivery was super quick.
10 April 2026
Very disappointing
Very disappointing. The case lasted only 2 trips - so didn't do as expected - quality issues? No response at all to several emails sent to Customer Services so any warranty is worthless. We wouldn't buy again.
31 March 2026
Reply from Nere Travel
Hi Shirley - we are sorry to note the damage to your luggage which as this was during transit and is consistent with mishandling by airline groundstaff is not covered under the terms of our warranty as its not a manufacturing defect. In this instance we would recommend contacting the ticketing carrier to raise a baggage irregularity claim as airlines do have a duty to repair, replace or otherwise compensate passengers for damage to luggage in transit. We can see that our service team sent a response to you on the 07th April to this effect so maybe check your spam if this was not received
Overall good service
Ordering was easy on line and delivery was prompt. Packaging was good but not over the top and the case arrived in excellent condition. I had reason to contact the customer service team on another matter and they confirmed the status of my order which was helpful. I already owned a smaller Nere case in the same range so knew the quality was good. The larger case didn’t disappoint on that either.
14 April 2026
So good we bought another two sets of…
So good we bought another two sets of packing cubes. Great price and delivered very quickly.
12 April 2026
Great product
Great product, good communication and fast delivery. Kept up to date with order at all times.
6 April 2026
I have been looking for a suitcase like…
I have been looking for a suitcase like this for a while. Great little suitcase.
3 April 2026
Fast delivery and high quality product!
28 March 2026
Lovely cases, great service
Beautiful cases and the best customer service. I’m confident that if there were any issues they’d be sorted quickly.
30 March 2026
Look for colours on sale
Bought a really great Bondi case almost half the normal price for this colour . Might even get another.
And delivered very quickly
23 March 2026
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