Nerd or Die Reviews 109

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

When I tell you the NoD team is goated, I'm not lying. I love the quality of their projects. The one-click imports are convenient, and whenever I requested help with editing, I got a response in under... See more

Rated 5 out of 5 stars

Nathan from Nerd or Die went well above and beyond by helping me fine tune my overlays and point out some tricks with third party programs like OBS and After Effects. Not only do they have premium qua... See more

Rated 5 out of 5 stars

I bought a pack and the alerts weren't quite the size that I expected. Even though I was using a resolution that wasn't recommended, when I reached out to support they remade the alerts for me w... See more

Rated 5 out of 5 stars

I had an issue with one of the scenes because it wasn't translated properly into Spanish. I opened a ticket, and their response was very quick; they even updated the main scene

Company details

  1. Graphic Designer

Information provided by various external sources

Overlays, alerts, and widgets live streamers and content creators on Twitch, YouTube, Facebook, Mixer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

109 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Best shop for overlays!

As a streamer who is still getting the hang of overlays Nerd or Die is BY FAR the BEST shop for overlays and widgets! I've never had so much engagement before and now I am an affiliate! I've been streaming for 3 years and never thought I'd hit that milestone, thanks to Nerd or Die people love coming and seeing my overlays and widgets

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Streamers dream!

The customer service at NerdOrDie is one of the best I've gotten in a long time. They also have very affordable overlays, alerts, stream deck icons, sounds and more. Premium quality for every streamers. Absolutely love them! 10/10

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service is a 10/10

I have purchased about a year ago a streamer overlay pack and did not create an account, now in 2023 I changed streaming platform and I was able to create and account and my original purchase was still linked to it. The Customer Service team response was awesome. Now during the holiday they had a free Xmas pack, is very user friendly (I am not a tech savvy at all) and the xmas alerts I purchase are perfect for my channel. I always find what I am looking for. I think the prices are great and the service is always friendly and efficient.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Nerd or Die has a great selection of…

Nerd or Die has a great selection of overlays and other streaming tools. I've purchased from them multiple times (I'm serially adjusting my stream's look, which I enjoy doing). The setup of the overlays is always super easy with their quick set-up links and their guides are always handy when needing to make adjustments. I love that they offer a 1-click setup so you can get streaming super quickly, but they also offer source files so you can make any adjustments you like if you want to.

Their support is also super helpful, when I had an issue with downloading an overlay I had purchased a while back they were quick to find me a solution.

I would highly recommend Nerd or Die if you are looking for high-quality streaming overlays and other tools.

13 September 2023
Unprompted review
Rated 5 out of 5 stars

I found a lot more content that…

I found a lot more content that resonated with me on NoD than on any other site that offers stream overlays. When I buy on NoD I am sure to get stuff that is modular and adaptable to my needs, I recommend NoD to anyone who would like to get into streaming.

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Great overlays and customer support

Not only does this company sell decently priced overlays and packages, they also have a premium troubleshooting team on discord that helped me figure out a problem none of my friends could! Shout out to MrBoost (within their posted customer service hours)

4 December 2023
Unprompted review
Rated 5 out of 5 stars

THIS IS A MUST

Where to start..

PRODUCT
- Top class from the company, the content in the packs are very quality and enhances my stream substantially, have gotten multiple compliments on that.

If you're looking for some spark and new additions, this is the place to go.

CUSTOMER SERVICE
- Very kind and helpful, was struggling alot with processing and set ups and not only were they instantly there to assist me, they also step-by-step helped me through getting my content fixed and ready for use.

In other words, if you're not coming here you're missing out.

3 December 2023
Unprompted review
Rated 5 out of 5 stars

Perfect product and excellent service!!!!

I'm Brazilian and I ended up purchasing a complete pack of overlays and alerts. What I can say is that I highly recommend the products on the NerdOrDie website. In addition to having a multitude of overlays, their work is very professional and tasteful. I had to make some adaptations to my overlays to bring them into my language (PTBR) and I had exceptional support from Nathan, who kindly and patiently helped me with everything I needed. By the way, their support is amazing! At the end of the day, as a novice OBS user, I was able to configure everything to my liking with Nathan's help. So if I can do it, you can too! Long live NerdOrDie!

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Nerd or Die is easy downloads and makes…

Nerd or Die is easy downloads and makes the stream look unique without overly dramatic designs, some are simple and some can really pop. Love their choices. I had compliments on my christmas overlays just this past stream. 10/10 nerd or die!

30 November 2023
Unprompted review
Rated 2 out of 5 stars

Looks Aren't Everything. Customer Service Matters Too.

They have really good looking stream packages for streamers & content creators but this alone is not enough to redeem them from a poor customer support network because at the end of the day, looks aren't everything.

Bought a package from them to use on my stream only to find that they don't actually provide you any actual physical files, just web coded files that limit you completely into using StreamElements or Streamlabs, if you use anything else, your simply out of luck.

Emailed them asking if there was a solution or if not, if I could aquire the graphic files they advertise in their packages, came back with a very poor response stating they can't create new code for other platforms & they completely ignored my question about recieving actual files.

I guess customer service matters not once they have the money. I'd recomend independent creators on Etsy or Fiverr instead.

16 November 2023
Unprompted review
Nerd or Die logo

Reply from Nerd or Die

Hi Jack,

Thank you for your review. I'm sorry you had any form of poor customer service, but I will reach out and see if there's anything we can do to make your experience better. Without knowing your specific order details, I'm assuming you're referring to our alerts, chat boxes, goal widget, or event list widgets - as these typically are the only coded items we provide.

I'd like to take this opportunity to better explain why we can't provide additional files for some alerts or widgets, as this issue isn't limited to NoD alerts and widgets, but would be the case for others as well.

First, in order to make user-specific changes easy, we create a majority of our alert and widget graphics in coded form. This allows you not only to change things like font sizes, colors, and user-created images (such as logos), but also allows the alerts and widgets to dynamically adapt to user names, chat messages, and goal amounts. Something like a .png, .jpg, .mov file is static once it's rendered out.

Additionally, this makes files lightweight and efficient for the browser source (where these types of alerts and widgets are loaded from).

This is simply because StreamElements and Streamlabs deliver your events through website-like pages. Essentially, both platforms will send data to your browser source link that's loaded in OBS. Imagine a tab of Google Chrome sitting on top of your stream in OBS. Browsers don't support things like .mov, .psd, or .ae files, so it's much better for us to use web-supported graphics and code - or else we'd lose A LOT of capabilities for our products.

That said, this is only the case for alerts and widgets. The opposite is true for things like our overlay packs (webcam frames, backgrounds, and supporter bars) where we not only include all the files needed but also have options to purchase our full source files (After Effects files). This is because OBS itself is created to better handle different file types.

To summarize, it's impossible for us to provide additional graphics for some widgets, because the code is in fact the source files that we work with. This is intentional, as we believe it makes a better experience for live streamers, which is what we market and advertise on our website.

I hope this clears up questions and I wish you the best of luck in your content-creating journey!

Rated 1 out of 5 stars

They don’t respond to any support…

They don’t respond to any support ticket / email. Really bad service.

3 October 2023
Unprompted review
Nerd or Die logo

Reply from Nerd or Die

D,

I'm very sorry on this issue. We take our customer support seriously.

My main concern is solving your original request - I will request more information through Trust Pilot to make sure it was solved.

That said, we did have some issues the past week regarding server outages. I believe a few messages were lost when we moved services, so we're investigating that and making sure everyone is replied to ASAP.

Your review helped us catch this error on our part, which we're grateful for. We're sorry for this mistake.

Thank you for letting us know!

Rated 4 out of 5 stars

My experience (updated) 1 star originally

Bought two packages from them that did not have the correct guides on how to use their software. When I asked for support I was left on read for all 3 tickets. Tried them because if the good reviews but i guess maybe they've fallen off, I'm not sure. They were pretty rude when confronted with their lack of quality control and support. I got a partial refund instead of the support I needed. Hopefully they learn from this moving forward and give customers what they bought instead of attitude and turnt up noses. Very disappointed in all of them.

(Update)

After a few emails, I was contacted by Derek. Who took the time to apologize for the support and miscommunications. He explained how to use their products to me and gave me the support I initially needed in the beginning. I'm guessing he's the owner or shotcaller over there, if not he should be. As he's a shining example of what should be on the other side of the customer's line. Thank you again and I appreciate your help and dedication with handling and correcting the issue.

24 March 2022
Unprompted review

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