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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, describing it as slow, unreliable, and prone to freezing or crashing, which often resulted in lost progress or inability to access accounts. Customers also frequently reported issues with customer service, finding it unhelpful, unresponsive, and difficult to reach, with some even being blocked after raising concerns. The minority of people were dissatisfied with payment processes, citing difficulties with withdrawals, including delays, failed transactions, and problems receiving winnings. Some customers also mentioned that their accounts were disabled without clear explanation, often after making deposits or winning money.

What people talk about most

Payment

Users describe ambiguous interactions with payment. While some customers report quick payouts, with money... See more

Website

People report negative experiences with the website. Many customers describe it as an awful and problematic... See more

Customer service

Reviewers highlight negative aspects of customer service, consistently reporting a lack of human support and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Allowed deposit then stopped working after 1 minute. Can’t withdraw and can’t talk to anybody. Absolutely awful experience and I’d advise anybody thinking of signing up to look elsewhere. Going to hav... See more

Rated 1 out of 5 stars

I suggest Avoiding on a permanent basis forever. Con artists.. Regardless of the below reply NeptunePlay.com has not contacted Me about any of the issues I have raised. I have had to contact IBAS.uk... See more

Rated 1 out of 5 stars

Let’s you register account and deposit funds but as soon as you get logged out it won’t let you back in and will keep saying logins are wrong, even when I reset the password over and over again. Pleas... See more

Company replied

Rated 1 out of 5 stars

The worst site out there !! ….. I spent hundreds and to win nothing back literally nothing then to top it off I left the game with £25 credit in my account went back on the game hour later to find the... See more


Company details

  1. Online Casino or Bookmaker
  2. Online Sports Betting Vendor

Written by the company

🌊 Dive into the Excitement with Neptune Play Casino! 🐠 Neptune Play Casino takes you on an underwater adventure like no other! 🌟 Packed with an incredible selection of games, it’s the perfect destination for all types of players. Whether you love spinning the reels on slots 🎰, testing your luck in live casino games 🎥, or strategizing in classics like roulette 🎡 and blackjack 🃏, Neptune Play has it all. 🎮 Explore hundreds of games from top providers, including video slots, table games, and a fully immersive live casino experience. Chat with real dealers, enjoy thrilling rounds of blackjack, and place your bets on roulette for the ultimate gaming excitement. 💎 On top of its exciting games, Neptune Play offers generous bonuses 💰, secure payments 🔒, and 24/7 customer support 🛠️ to ensure every visit is smooth and enjoyable. Plus, the site is fully mobile-optimized 📱, so you can dive into the action anytime, anywhere. ✨ Whether you’re a fan of live-action thrills or classic table games, Neptune Play Casino is the ultimate gaming destination. 🐚 Start your underwater adventure today and uncover the treasures waiting for you beneath the waves! 🌟🐬


Contact info

1.5

Bad

TrustScore 1.5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

The deposit match bonus is a scam

The deposit match bonus is a scam. You don't play through real cash before bonus funds they tie any wins from real cash funds into your bonus so if you deposit 50 take a bonus of 50 then win 500 within the first 50 real cash you can only cash out 250. And will never complete the wagering until you have lost everything. Absolute scam. Take way too long to payout . Takes 2 seconds to take your money a week to pay you out. I won't be returning

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Avoid - Scam

Starting playing neptune, got my sign up bonus was great. Site ran perfect, bonuses gave wins. Then I realised to achieve my £15 bonus I needed to spend it £600 in wagering to cash out. So I played and played was great.
Made a cash out after, then carried on playing slowly the site starts lagging more and more, game errors, bonuses where you don't even win 1p over and over again. Closed account and moved on as they hook you with good starts and then dry out your experience tk claw back their money

6 June 2024
Unprompted review
Rated 1 out of 5 stars

As a new customer I am not impressed

As a new customer I am not impressed. Dead spins after dead spins. Got the scatters in once with £80 and it payed peanuts. Rubbish. Won't be playing them again.

Update: tried this casino again thinking perhaps I might of just had a bad run...unfortunately not. This casino is just rubbish in general.

29 April 2024
Unprompted review
Rated 3 out of 5 stars

Their withdrawal process is a lag

Their withdrawal process is a lag, it makes me think I won't get my money, lots of other casino have a much better withdrawal time, to be waiting more than 12 hours for the payment to have not even been issued to me and it's still pending.. they advertise as having instant withdrawals on faster payments service in however that doesn't seem to be the case at all. I wonder how long I will have to wait for my money. They said upto six days which is a joke. I spoke to live chat and they said there is no hold up as documents weren't required, so what's the hold up? Nice site but the withdrawals let it down, with it being relatively new as well I won't recommend it or trust it until I get my money.

26 April 2024
Unprompted review
Rated 1 out of 5 stars

The absolute pits of gambling sites…

The absolute pits of gambling sites never ever pays out anything nothing but dead spins bonus after bonus on £1 and £2 spins paying out £3.80 and stuff like that, please please do not waste your money on this site, definitely tampering with the slots in comparison to other sites, complete scam

2 April 2024
Unprompted review
Rated 1 out of 5 stars

Played over a 1000 on this site

Played over a 1000 on this site, no bonuses even when paying for a better chance to get one, payouts minimum, lots of dead spins, never win enough to cashout. A take, take, take site.

11 February 2024
Unprompted review
Show reviews in all languages. (188 reviews)

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