Neon Effect Reviews 109

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I approached Neon Effect with a bespoke design of a logo. Tom responded with a mock-up very quickly and handled everything from there going forward. He was great with communication and set expectation... See more

Rated 5 out of 5 stars

Quick response and delivery time. Required the Neon for an event, was worried if it went over the estimated delivery it wouldn’t arrive on time, but was delivered well within the estimated dat... See more

Rated 5 out of 5 stars

Absolutely outstanding service from beginning to end! This is the way all businesses should operate. We ordered a customised sign with our logo along with an "on air" sign. We got an incredibl... See more

Rated 5 out of 5 stars

We decided to have a neon light made for the kitchen. Tom was really helpful throughout the design process and made sure we found the best colour for the acrylic background to match the wall space. De... See more

Company details

  1. Lighting Store

Written by the company

We're Neon Effect. We don't claim we are the 'No.1' or 'leading' LED neon brand like many others do, we just create high quality signs for competitive prices. Check out our 1,000+ 4.9* reviews on our Etsy store and buy with confidence: https://www.etsy.com/shop/litelylights


Contact info

4.8

Excellent

TrustScore 5 out of 5

109 reviews

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Rated 5 out of 5 stars

Great product & experience.

What a great solution, was always wary of using neon but then discovered this product. Tom at Neon Effect was great to deal with and helped with the design of a bespoke design. Sign arrived in good time and am very happy with result.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Recommendation for bespoke neon signs

My son wanted a bespoke neon sign for Christmas and, after looking at several companies, we decided to contact Neon Effect. The customer service was excellent. Tom went above and beyond. He was really patient and helpful in answering my questions. He also sent through various mock-ups to help us finalise the design.

I was so impressed with how much care had been taken over the packaging. My son loves the sign and it came out even better than he imagined it.

I would definitely recommend them

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service & product

Great customer service, Tom was great in providing feedback and tweaking the designs to exactly how I wanted it. It was a very large order with some specific details and he managed it all perfectly. Really happy with the final result and would definitely recommend to others!

12 May 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from beginning to end! This is the way all businesses should operate.

We ordered a customised sign with our logo along with an "on air" sign. We got an incredibly competitive price as part of the black friday deal and Tom was incredibly responsive to phone calls and emails.

When our products arrived we were blown away by the quality and how fantastic our logo looked literally up in lights. In fact we were so impressed we ordered 2 more on the spot!

Cracking company with the right work and customer care ethics!

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Five stars for product and customer service, thank you…!

I uploaded a photo of the logo I wanted recreating. It was three words in a very specific cursive script style.

Within 24 hours Neon Effect had sent me an image of a mockup and a competitive quote for a mains powered sign with a remote controller and an option to add a battery pack.

The mockup was an excellent likeness for our logo, which gave me confidence at the quote stage that Neon Effect could produce exactly what I was looking for.

I placed the order the next day, paid easily through the Neon Effect portal and my sign was delivered one week later. Neon Effect were swift and very clear with all their communications throughout.

The sign I received was a fabulous representation of our logo, and looked even better than I had hoped… The remote has a lot of buttons but is very intuitive to use. I’m really pleased I chose Neon Effect for this piece of work and would absolutely recommend them.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing birthday celebration neon sign

Recently commissioned Neon Effect to produce bespoke design for my wife’s birthday celebration. Tom and team were amazing. Quick turnaround, great customer service and fantastic product quality. My wife was extremely happy with her neon sign.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We received excellent service from Neon Effect; personal, kind, efficient and they really tailored to our needs. And the end product looked perfect. Highly recommend!

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend

Tom was very helpful and always quick to reply, and the sign was amazing at the best price we could find, definently recommend

7 October 2023
Unprompted review
Rated 5 out of 5 stars

Sign for our Japanese Food Stall Business

We ordered a sign for our Japanese Food stall (Kudasai London) and we love our sign. The standard size is more than enough with a very simple to use controller which has different modes for how bright the lights are. Overall great purchase and thank you to the team!

19 September 2023
Unprompted review
Rated 5 out of 5 stars

WOW!!

WOW!!! I was so nervous about ordering & paying for our neon sign for our very small budgeted karting club but after convincing my Committee Members, I went ahead & ordered the product & couldn't be happier - this will put our name "in lights" for many years to come, I am so pleased with the final product - thank you Tom, you have been amazing.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing sign

Amazing sign! really really happy with our neon sign and the delivery and communication from neoneffect was great highly recommend.

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company

I had a fantastic experience ordering from Neon Effect. Tom was very helpful and their customer service is really very excellent. My order arrived and I couldn’t be more happy with it. The colour, size and font were perfect, I would highly recommend them and will definitely be using them again.

30 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Tom was incredibly responsive and delivered perfectly on our neon sign needs for our business at Firebrand VFX - would definitely recommend! :)

20 February 2023
Unprompted review

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