nemo Reviews 

352
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, guidance, and personalized approach, making the planning process seamless and enjoyable. Many highlight the company's ability to curate dream holidays and honeymoons, with every detail perfectly planned and executed, often exceeding expectations. The service is frequently described as faultless, with reviewers appreciating the smooth logistics, excellent hotel choices, and the overall stress-free experience. Reviewers are particularly impressed with the tailored itineraries and the responsiveness of the team, even when faced with last-minute changes or complications. However, some people mentioned that popular accommodations can be lost if booking is not done quickly, suggesting a need for prompt decision-making.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often describing them as the "trip of a... See more

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, responsiveness,... See more

Service

Reviewers mention positive feedback about service, highlighting the seamless and stress-free planning and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as flawless, seamless, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as seamless and easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked a last minute South Africa adventure to Cape Town and safari in Kruger with Nemo and the whole trip was executed with tailored precision and attention to detail despite the extreme short noti... See more

Rated 5 out of 5 stars

From the very beginning, the team was fantastic in helping us curate our dream honeymoon. Christabelle, our primary point of contact, was incredible—she truly left no stone unturned to ensure every de... See more

Rated 5 out of 5 stars

Nemo organised us an absolutely amazing holiday in Kenya and Pemba. They helped us narrow down what we wanted to do with our time and found us two perfect places which suited us. The organisation, l... See more

Rated 5 out of 5 stars

We booked our honeymoon to South Africa and Mauritius through Nemo, and it was truly the trip of a lifetime! Every part of the journey was perfectly planned, from start to finish. The 3-day safar... See more


Company details

  1. Travel Agency
  2. Boutique Hotel
  3. Cultural Tours Provider
  4. Luxury Hotel
  5. Tour Operator

About nemo

Written by the company

Extraordinary trips for life's big moments

Hero-Wordmark-Dark-Green

It starts with your travel goals. We listen. Then we collaborate, not dictate. This subtle shift allows our experts to create an itinerary as unique as you are.

New-H1-Image-2 Explore our world
1
Built for modern travellers.
By blending tech with global travel expertise, we give you choice, control and confidence.

5
Your perfect itinerary.
Your expert listens to your travel goals and budget, using their insider knowledge to plan the perfect itinerary with you.

2
A carefully curated portfolio.
We take time to handpick every hotel and experience, guaranteeing quality.

3
Honeymoon gifting page.
Friends and family can contribute to your big trip via our platform... perfect for room upgrades and extra experiences.

4
Elevating your trip.
Our concierge team go the extra mile to give you a truly personalised experience.

Our Destinations Meet Your Experts Honeymoon Guide

Contact info

5.0

Excellent

TrustScore 5 out of 5

352 reviews

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5.0

All reviews

(352)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Safari in Kenya

We wanted to go on safari but had no previous experience. Nemo created a perfect safari holiday to 2 destinations which were fantastic. We really appreciated their attention to detail attention. Nemo arranged all the flights, transfers and accommodation, the representatives were knowledgeable and friendly - it was an amazing experience.

4 September 2024
Unprompted review
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Reply from nemo

Thank you very much for your feedback, Annabelle! It was a pleasure to help with this amazing Safari trip to Kenya. We'd love to help you plan any future special occasion trips!

Rated 5 out of 5 stars

Nemo really listened to us

Nemo really listened to us, and then translated our desires into an incredibly trip

1 September 2024
Unprompted review
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Reply from nemo

Thank you very much for your feedback - we're glad you had an incredible time in Zambia and loved every part of this beautiful trip – from the Luangwa Valley to the Lower Zambezi and Tongabezi too!

Rated 5 out of 5 stars

Excellent support at every stage of our…

Excellent support at every stage of our Nemo planned short break.
Superb understanding of our requirements during the planning process in addition to great local knowledge and experience. The logistics worked perfectly. Thank you to the Nemo Team - keep up the excellent work.

5 September 2024
Unprompted review
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Reply from nemo

Hi Mary, you're very welcome. Thank you for sharing your thoughts on nemo and your experience! We look forward to helping plan any future adventures.

Rated 5 out of 5 stars

An amazing way to plan a special trip!

We had an amazing experience when organising our honeymoon with Nemo.

The fact we could build our own holiday online, to then have it tailored by a travel expert once finished, with a live view of how much all our choices were costing as we went, was a really unique and refreshing experience. This is what attracted us to Nemo, but it was the people who truly converted us to customers.

Their travel experts are amazing and really help you nail down your choices of where to go and what to do. After you’ve tailored your holiday they offer you a range of payment options that would work for anyone, and then you’re handed over to their concierge team. Their concierge team support you in the lead up to your trip and during. They were on hand to help me surprise my wife with some extras (they gave me a detailed list of additional romantic options!) and to answer any questions we had during the trip on their app.

They really took the pain of organising a big holiday, yet it still felt like it was ours, and we’d made it. A really clever way to operate a travel company.

We would recommend them to anyone looking to organise a bigger than usual trip.

19 August 2024
Unprompted review
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Reply from nemo

Hi Andy, thank you for taking the time to leave such a detailed review, its very much appreciated and we're glad you had such a great trip. We'd love to help you plan any future special occasion trips!

Rated 5 out of 5 stars

An exceptional selection of lodge

An exceptional selection of lodge - the wonderful Sussurro lodge in Mozambique.

21 August 2024
Unprompted review
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Reply from nemo

Thanks for taking the time to leave a review Doug! Sussurro really is a magical place.

Rated 5 out of 5 stars

Honeymoon trip made possible with nemo!

We used Nemo to plan our honeymoon and were not disappointed. Our travel specialist, beatriz, was great and really took time to understand our interests etc to tailor our trip. We had an issue with our car rental when we landed and that could easily have derailed the whole trip but Beatriz was available at 11pm to help us sort the issue out quickly and effectively. The hotels were great and the activities we did were excellent. Great service and we will be using Nemo again for future holidays, thank you!

20 August 2024
Unprompted review
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Reply from nemo

Thank you very much for your feedback Tobi, we're so glad to know you had an incredible time on your nemo honeymoon. We're on hand to help with future adventures!

Rated 5 out of 5 stars

We used nemo for the second time this…

We used nemo for the second time this year to plan our honeymoon - they always go above and beyond providing sound advice on trips and excursions, along with the best restaurants to enjoy.

The app with your trip loaded onto is invaluable and a great feature setting nemo apart from other travel agencies.

Transparent pricing and creating very special memories, this will certainly not be the last time we use nemo for a memorable trip.

14 August 2024
Unprompted review
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Reply from nemo

Hi Nicola, thanks for the amazing review! We're glad to hear you had a memorable trip and can't wait to help plan your future adventures

Rated 5 out of 5 stars

Highly recommended

Nemo nailed it. From planning to arranging every single transfer, accommodation booking, flight and activity, Nemo made it all stress free. On top of that, the things they booked for us were outstanding.

9 August 2024
Unprompted review
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Reply from nemo

Hi Tim - thanks for the great review! We're glad you were able to enjoy a stress free trip and are on hand for any future trips.

Rated 5 out of 5 stars

Well planned trip by Nemo who were…

Well planned trip by Nemo who were there to support every step of the way, and planned a beautiful seemless trip. There collection of beautiful boutique hotels and recommendations on the Greek islands made our trip memorable.

7 August 2024
Unprompted review
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Reply from nemo

Thank you, Luke, it was such a pleasure to plan this beautiful trip with you! - Beatriz

Rated 5 out of 5 stars

Nemo planned our honeymoon and 10/10…

Nemo planned out honeymoon and 10/10 I'd do it all again through them.

The app was fantastic and held all essential details in one space (travel docs, transfer timings, recommendations etc etc)

The nemo team were great and our planner, Beatriz, was really amazing. She even helped us by calling ahead to some places to organise local help when I was driving as I was.worried I would miss a connection.

3 July 2024
Unprompted review
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Reply from nemo

Thank you so much for your amazing feedback Matt, it was such a pleasure to plan this honeymoon with you and I'm really glad you had such an amazing time in Italy! - Beatriz

Rated 5 out of 5 stars

Nemo planned the perfect honeymoon for…

Nemo planned the perfect honeymoon for us. Five star service. Would book another trip with them in a heartbeat. If you’re considering Colombia, GO!

23 June 2024
Unprompted review
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Reply from nemo

Thrilled you had an amazing honeymoon in one of our favourite countries! It was wonderful to bring everything to life for you - Venetia

Rated 5 out of 5 stars

Fantastic Service

Amazing team (especially Venetia). We had an incredible time exploring Argentina and Uruguay. Highly recommend, we will use again I am sure.

10 July 2024
Unprompted review
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Reply from nemo

Thank you so much for your amazing feedback David, it was such a pleasure to plan this honeymoon together! - Venetia

Rated 5 out of 5 stars

Faultless!!! The Most Incredible Honeymoon!

James really understood our brief and the trip exceeded all of our expectations. We stayed in some of the most special, boutique hotels that were all in incredible locations and had amazing service (without being stuffy!). All of the activities James suggested suited us down to a tee, from cycling tours around the temples, hikes in the mountains, beach time and elephant safari's. We really feel like James and the team tailored the trip to exactly what we asked for, and can't thank them enough for making our honeymoon as memorable and special as it was.

15 June 2024
Unprompted review
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Reply from nemo

Thank you for the kind words Kate. We're glad you enjoyed Sri Lanka and had a memorable honeymoon!

Rated 5 out of 5 stars

Wouldn't book with anyone else!

From start to finish, the team at Nemo ticked every box. They were efficient, organised, quick to respond - before we knew it, our dream honeymoon was booked (& even below budget!). As we hadn't used a company to help us plan and book a holiday before, we didn't really know what to expect and what we needed to look out for. From the moment we landed in SA, everything was handled for us - car hire, internal flights, hotels, breakfasts, most activities - we didn't need to worry about a thing (just turning up on time). Everything was planned to perfection and the service we received throughout was faultless. It took all the stress off us and we were able to just relax. It was a total luxury. We can't wait to plan our next get away with Nemo.

24 May 2024
Unprompted review
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Reply from nemo

Thank you Clare, we're super excited to help plan your next trip.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Took the stress out of booking our honeymoon and had some great ideas and recommendations for what we could do. As we wanted our honeymoon straight after our wedding they were able to sort all logistics for us when we didn’t have the time. The hotels they recommended were beautiful and transfers between each were seamless. Made it a honeymoon we will never forget!

10 June 2024
Unprompted review
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Reply from nemo

Thank you, Emily, it was such a pleasure to plan your dream honeymoon with you!

Rated 5 out of 5 stars

Honeymoon of our dreams!

Beatriz really understood what we wanted as a couple. Was always very helpful and helped us choose the best locations / hotels for our requirements. Island hopping can be stressful, but having transfers and ferries booked for you takes that pressure away. Would highly recommend!!

10 June 2024
Unprompted review
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Reply from nemo

Thank you so much for your feedback Josh. It was such a pleasure to plan your dream honeymoon with you! - Beatriz

Rated 5 out of 5 stars

From the trip planning in the start

From the trip planning in the start, which was quick, efficient and enjoyable, to the execution of an unforgettable holiday, it was all fantastic. 10/10. Incredible options to choose from, and all carefully picked and personable. Loved having all the information in the app also

20 June 2024
Unprompted review
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Reply from nemo

Thank you Harry, it was a pleasure to plan this special trip with you!

Rated 5 out of 5 stars

Amazing customer service from start to…

Amazing customer service from start to finish. Andy and the team created a seamless perfect honeymoon in Sri Lanka for us. Everything ran so smoothly and catered for all of our requirements and needs. I could not recommend Nemo enough, particularly if you are planning more of an adventure holiday with moving parts.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

First holiday with Nemo

Nemo helped us book our first holiday with our baby, they were great to deal with and came up with several options for us. I would really recommend them and will be using them again.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

We had the best honeymoon experience

We recently returned from our dreamy honeymoon island hopping in the Seychelles and nemo were absolutely fantastic. We are so glad we booked our honeymoon with nemo. Sofia our travel expert was brilliant, very friendly, and went the extra mile to make sure our personalised itinerary was perfect. We started in a 3* hotel, followed by a 4* and then finished with a 5*. All transfers and ferries ran smoothly. Each hotel was fantastic and gave us honeymoon treats. Sofia also made sure that we had a nice place to relax on our last day (our flight was late and we had to take an early ferry to the main island). We were really impressed. The nemo website is beautifully presented and the travel app was really handy to have during our trip. Keira was super helpful with answering our messages during our trip. We will definitely be planning our next big holiday with nemo!

25 May 2024
Unprompted review
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Reply from nemo

Thank you, Sarah, it was such a pleasure to plan your dreamy honeymoon with you!

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