Nectar Sleep Reviews 14,990

Rock hard mattress very uncomfortable. Don't fall for the marketing hype. Check Reddit mattress and you'll see I'm not the only one. This mattress is rock hard.

Ordered two Nectar memory foam mattresses which were delivered on agreed delivery date. Excellent communication from order to delivery and very good instructions on unpacking and time for mattresses to expand. Very good quality mattresses and price, very happy with purchase.

I’m very disappointed with my experience dealing with this company after purchasing a mattress just three years ago.

The mattress has developed noticeable loss of support, and I now regularly wake up with aches and back pain. I raised this under the warranty expecting a fair assessment and resolution, but instead encountered a process that focuses on inspections and technicalities rather than how the mattress actually performs in everyday use.

Despite clear comfort and support issues, the mattress was deemed “not faulty,” and the proposed solution was repeat inspections rather than a meaningful outcome. The warranty sounds reassuring at the point of sale, but in practice it offers very little protection once an issue arises.

Overall, the lack of accountability and the dismissive handling of a genuine concern has been frustrating. I would not purchase from this company again and would advise others to consider alternatives.

We loved our Nectar mattress for the first year, but then noticed that severe dips had appeared in both of our sides of the bed. We had to ensure uncomfortable nights sleep until the dips were severe enough to warrant a replacement. The replacement arrived swiftly, but after just a month or so the replacement mattress has severe dips in again. I’ve been suffering from constant back pain and have been having to pay for physiotherapy due to this. Our bed was also purchased through Nectar, and so an inappropriate base should not be blamed. Do NOT recommend and would really like a suitable replacement please Nectar!

Really happy with the mattress it is by far the best mattress I have ever slept on. I suffer with chronic back pain and this has been an absolute godsend.

Even though they arranged an Emmiera inspection, no further action was taken to help with the saggy mattress which is less than 3 years old.

We've had our mattress for 3 years now and it started to dip pretty quickly, we reached out to them and they provided a mattress topper to help with this however it didn't help much. We even rotate the mattress regularily but its leaving a big dip on the side and the middle of the mattress being elevated so its extremely uncomfortable now. With their lifetime warranty they have people from Emmiera come inspect the mattress and they said the mattress needed to be atleast 4cm deep to actually warrant a replacement which is INSANE. I honestly feel like this type of warning needs to be said to customers before purchasing especially if you want to feel secure in knowing they have a lifetime warranty. Absolutely ridiculous i would stay clear of their mattresses. (we are also not heavy users, I am 54kg and husband is 88kg) there shouldnt be a massive dip feeling when sleeping after just 2-3 years of using a mattress that was over a grand! It was the Nectar Premier Mattress - King

Mattresses themselves are fine, takes a while to get used to however they are comfortable and generally give me a good night's sleep.

Issues lie in distribution as and purchasing of a bed frame. Bought an ottoman bed which was delivered two boxes for a Double the other box for a King size bed. Mistakes happen however it took a long time to rectify and I went without a completely built bed for over a month due to missing parts and delivery companies (not nectar sub contracted out) canceling deliveries or saying they never received the parts from nectar warehouse.

The customer service teams are brilliant however, but whole company let down by the fiasco starting at warehouse and distribution.

*Update*

After sharing photos on Nectar’s subreddit with an employee, their initial response was that the mattress must be counterfeit because the sagging was so severe after such a short time. Nectar later confirmed my order was genuine and sent a third-party inspector to assess the mattress.

The inspector stated that replacing it would make no difference, as this model behaves this way. Nectar then deemed the mattress “acceptable” and initially refused to replace it, despite the advertised lifetime guarantee.

Only after I informed them I would initiate a chargeback (the mattress was purchased using a U.S. credit card) did they agree to a replacement. Less than one month later, the replacement mattress is already sagging. We are also using the official Nectar platform, so support is not the issue.

It’s also worth noting that Nectar US readily provides foam density information upon request, while Nectar UK refuses, claiming it is “proprietary.” Other UK luxury mattress brands provide this information without issue.

This confirms our first mattress was not a one-off defect, this is how the mattress performs. We will be replacing it.

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Terrible mattress. We moved to the UK from the States and did a ton of research to find the softest option. We ended up ordering a super king Nectar mattress with the matching bed frame.
Within months, the mattress started sagging badly, forming deep “scoops” where my husband and I slept. We bought it in October 2024, and after just one year we had to throw it out. We were away for a big part of that time, I was gone for 3.5 months and he was gone for 2 months, so it realistically only saw about 4–5 months of actual use before the sagging began.
Both of us developed severe shoulder pain, and my husband even needed physical therapy for a frozen shoulder. The dips in the mattress are clearly visible.
Avoid. Absolutely not worth the money.

I have photos using a level showing the extreme sag but sadly I cannot share photos here.

Even on their branded SubReddit, their OWN employee said my photos did not show a normal settlement amount, but now they are trying to say its normal so have DEEP sagging in less than a year of use.

The delivery persons were very polite and accommodating. I had to postpone the collection of old mattress and delivery of new one as my partner was in hospital. All went smoothly when it all happened. Mattress is really comfortable and I am enjoying sleeping on it.

I changed to a Nectar mattress after years using a soft mattress and following a friend's recommendation. The mattress arrived on time, nicely packaged and easy to unwrap.

The first night was a challenge, it was uncomfortable to adjust didn't sleep well but I remained optimistic.

By the second night, the feel was different. The mattress is very steady, medium firm and supports my body. The movement of another person on the bed no longer impacts me AMAZING!!!!

It's differnately more a 4.5 from me.

King size Memory foam Mattress and pillows, mattress protector, duvet all arrived on time and well packaged. Total around £600 including delivery. Did a bit of research before hand, arrived as described. Supportive and medium firmness, not too hard or too soft. Sleep as well on it if not better than other mattresses. For price cannot fault it - plus with the one year not satisfied return policy is a no brainier IMO.

I love my mattress, no more aches and pains.
Best thing I ever bought.

Order and delivery process was easy and went without issues. We went for the Premier hybrid mattress and bought the protector too. Setup was straight forward enough and we could sleep on the mattress the first night. There was an odour for the first couple of weeks but its not there anymore. The mattress itself is quite firm but supportive, it didn't take long to get used to it. Edge support is better than expected. We stopped using the protector after the first night as it was too crunchy! We do find that we dip into the middle a little bit during the night and it does run warmer being memory foam (will be interested to see what effect this has in summer). Overall its a good mattress and we won't be changing it for now, but it wasn't as amazing as we'd hoped.

Easy website. Reviews helpful and I am thrilled with my purchase. Best nights sleep in many years!!! My stiff joints and back have disappeared!!

Worse mattress ever! Unfortunately after 2 years mattress has dipped and now getting severe back pain. An engineer will come check but only the edges are measured (who sleeps on the edge of a mattress??!!). No lifetime guarantee so do not be fooled.

I bought a new mattress in October. I haf
chronic lower back pain the next day. I ordered a second one a few days later. Same problem. Neither mattress was cheap. I didnt sleep for nearly a month.

Then I bought this one...o...m...g....Instant relief and loving it!

I had such high hopes. I'd done days/ weeks of research, chosen the Nectar all foam mattress. Watched lots of Nectar classic mattress review videos. Where they show 9 or 10 cm deep comfort layers on top of the base layer.
After 3 hours the comfort layer expanded to 4 cm. But it never expanded beyond that.
I must have rang Nectar Sleep about 8 times today. Fobbed off so many times. They eventually said I could have a refund. I asked "not a replacement, with a non-defective mattress?". Still innocently believing it was a one off defective item and I had been unlucky. They said they could not promise the next one wouldn't do the same. In other words they know their newer versions (version 4) has only 4 cm comfort layer. Then the penny dropped, as when I had asked them to confirm in an earlier phone call what the comfort layer should raise to, they wouldn't tell me! Just said "Oh measure the whole height of the mattress, it should be 25cm".
They know full well they are saving money on providing far less comfort layers, which is the more expensive part. Replacing this with more of the cheaper base foam.
No wonder so many reviews say the mattress is too firm and doesn't last long!

They better refund me. I shall be taking a video of the collection. Anymore trouble and I will edit this review to update you.

I also asked for compensation. I have a slipped disc in my back, and other serious health issues. I simply did not need this unnecessary stress in my life from a dishonest, money grabbing organisation. Are there no honest companies left !?

The "lifetime warranty" is a sham, they DO NOT take responsibility for their product. Nectar offers terrible customer service, I approached them through all possible routes and got the same copy-paste (even when talking!) response that had nothing to do with our problem. They are immune to evidence or reason, and do not care about their clients. Shame, we were loyal customers and had 4 mattresses bought from them, 2 were good while the other 2 problematic. If only they took responsibility and helped their customers this experience was so much better! But what ended up happening is them gaslighting us by dismissing our problem, and putting up a wall in front of us when asking to speak to someone who is a supervisor, and parroting the same generic lines over and over again. If you value your time and money DO NOT purchase from this company. They will not be there for you in your time of need.