Nectar Sleep Reviews 14,990

The mattress is exactly what we were looking for after trialing a few which were just not fun enough
This is def on the firmer end but that’s what we like
Delivery and comms were also great

Had to buy nectar as Emma stopped making fully memory foam. So far the mattress is shaped like a banana and sloped to one side. Even after hours of been un rolled. Email sent to Nectar and so far my experience is awful. Wish I could add photos to this review. Looks like be asking for my money back. Watch this space.

Mattress failed after 2 years. Two huge craters and a high point in the middle. Nectar sent a "Mattress Inspector" and because there was a very small amount of staining (the size of your fist) they said the warranty is void. This is their way of getting out of their warranty obligations - disgusting company. Highly recommend if they are going to send an inspector, you clean it first.

Bought a nectar mattress in 2019. I started to sleep so soundly I wouldn’t even dream. 7 years on, there is one side with a clear indent in it. However, it is still incredibly comfy and if it ends up not covered by warranty - I’d buy another.

We bought a Nectar mattress in June 2022 for £679, after a discount of £339 (Order #NUK106271). Because it was quite an expensive purchase, we expected a high‑quality mattress. However, within the first year—still inside the return period—the mattress started to settle unevenly. We followed all the instructions, including rotating it every 15 days, but the problem continued.
We contacted customer service to return it. Instead of helping us, they persuaded us to keep it by offering a discount and a “lifetime warranty,” saying the mattress just needed more time to settle. Unfortunately, we trusted them and withdrew our return request. That was a big mistake.
After another eight months, the mattress was still uneven. We contacted Nectar again, and they arranged an inspection by Emmiera Group Ltd. The engineer arrived with two 100g weights and a piece of string to test the mattress. We were shocked—how can 100g represent a real person who weighs over 50kg? Unsurprisingly, the engineer reported that “nothing is wrong” and that the mattress was “still settling,” even after 2.5 years.
Emmiera Group Ltd claim to be independent, but they clearly work for Nectar. Their assessments always favour Nectar.
Six months later, we requested another inspection because the mattress had become even worse. The same company came with the same equipment and gave the same conclusion. I even asked the engineer to stand on both sides of the mattress. On the good side, he could stand easily. On the dipped side, he struggled to keep his balance. I pointed this out, and he admitted he understood, but said his equipment and training required him to say the mattress was fine. Nectar still refused to replace it.
It has now been four and a half years, and the mattress is still “settling,” according to them. In reality, it is extremely uneven and uncomfortable.
To customers:
Please be careful when buying a mattress from Nectar. They will sell you a poor‑quality product and then make it very difficult to return it. Emmiera Group Ltd are not truly independent—they always side with Nectar. If you decide to return your mattress, do it immediately and do not let them talk you out of it.
If Nectar finally resolves my issue by replacing or refunding the mattress, I will update this review. If not, it shows they do not care about their customers. In my experience, it feels like a trap.

24/03/2026-Nectar has not taken any action. It seems they do not care for the customer. I would say be careful while buying their product.

To your reply, Necter:
Your response is extremely unprofessional. It shows a complete lack of accountability for your product once it has been sold. You are dismissing a genuine customer concern raised within a year of purchase, which clearly signals that customer experience and product reliability are not priorities for your company. This should be a serious warning to anyone considering your products and to those who expect responsible after‑sales support.

We purchased a Nectar mattress in 2023, and now in 2026 we’ve noticed that it has developed abnormal indentations where we sleep. This has been causing significant back and neck pain for several months, and it took us some time to identify the mattress as the cause.

The company requires visible sagging of 1.5 inches, but that’s impossible to capture in a photo since it’s memory foam. The issue is clearly with the internal support.

We are both small, lightweight people, and after only 2.5 years, this feels like a real scam

We bought in March 2021. The first year was excellent, we were very happy with our purchase. In January 2026 we had to buy a new one. The matress started getting saggy quite progressively after around 18 months, but we thought it was our idea. We were patient, but eventually we asked for an inspection to claim the alleged guarantee in October 2025. They told us the damage was normal, so we didn’t qualify. I was so disappointed to realise that we bought a mattress practically for maximum two years. Most reviews are from recent purchases, but few tell a story from the future. I have a sensitive low back, so my standards are high. But even my husband couldn’t stand it anymore. Utterly dissatisfied.

As this is a repeat order, previous protector is now 6 year old I thought it should be replaced as it has serviced very well thank you pete

The mattress is excellent, and the customer service is genuinely outstanding. The team is highly customer-focused and goes above and beyond to resolve any issues. I dealt with Claire, who was brilliant throughout. I love the company and the service and would highly recommend them.

it helped me a lot

Had my mattress from nectar for 5 years and noticed some dipping in the middle (normal for memory foam after so many years)

Nectar arranged for a furniture specialist to come take a look at it, few days later I was receiving my brand new mattress and the old one was collected and gone.

I've gotta say I'm surprised they held up the forever warranty so I can't fault the company at all.

Avoid these absolute filthy scammers!! I tried to return the mattress within the 365 days they wouldn’t accept it and kept giving me offers to keep it then said I was outside the return window!!!

Love all the nectar sleep products arrived quickly too

The start was brilliant mattress booked and disposal on the same day.
The old mattress picked up perfectly. The new mattress was the changed for 5 Days later. Slept on sofa made a complaint was was offered £35 compensation (a joke)
Mattress came and for the first two months but now just as uncomfortable as old mattress and for £700 expected a lot better

Easily one of the worst on line shops. The bed is fine, but the disconnect between product and delivery and the customer experience is terrible. Ended up costing £100s more because their delivery and pick up services aren’t connected. Never again. I’m sending it back after 360 days. No one nectar wants to take responsibility, so I’ll use the return policy

Comfortable for first the month then started sagging in one side. Been told it’s within the company guidelines so no swap or refund! Basically only one side of a king mattress now usable and comfortable. Do not recommend.

Mattress was very comfortable to begin with but after only two years it has lost its memory foam gentle firmness in some areas. It has a lifetime guarantee so I’m hoping that Customer Service can help because I’m struggling to sleep comfortably now and waking in pain daily.

Prompt delivery. Jury is still out on these pillows, which I'm finding a little on the firm side, not helped by the fact they have to be really squeezed into my standard sized pillow cases (a VERY snug fit). Have also had to buy liners to stop the dark blue piping showing through the pillowcases - not something I had anticipated prior to buying but a consideration for anyone with light coloured bedding.

I ordered my mattress and wanted an early delivery which the customer service team arranged and was delivered!! Thank you Nectar

Don’t bother. My husband ordered a mattress from Nectar and selected a date for delivery. All went through fine. I took a days annual leave to ensure I was home to take delivery of the mattress.

Day before we waited for the delivery slot but nothing came through, set an alarm for 7am just incase and still nothing. Called once they opened and was told oh no it’s been rescheduled to another date in a weeks time due to being too busy.

No email, no phone call and I had to find this out by calling them. The date they changed to was when we were away so no good. Tried to offer me discounts but I ended up cancelling.