Avaana NDIS provider registration Reviews 

166
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and supportive throughout their journey. Many found the team highly knowledgeable and efficient, providing clear guidance and making complex processes manageable. The personalized approach and excellent communication were frequently highlighted, ensuring a positive experience. The service provided is consistently described as excellent, leading to smooth and stress-free experiences for customers seeking NDIS registration. Reviewers appreciated the timely completion of audits and registrations, often noting the company's expertise and dedication to successful outcomes. The overall support received made the entire process much easier, with numerous recommendations for others considering their services.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding Avaana was such a relief! I don't normally write reviews, but my experience was top-notch. From my first conversation with Ben, I knew I was in good hands. Peace expertly handled all my concer... See more

Company replied

Rated 5 out of 5 stars

I have looked at a few NDIS provider registration services, but I chose Avaana because they are very detailed and professional in their work. I honestly could not have made it through the process wi... See more

Company replied

Rated 4 out of 5 stars

Very professional advice and always reachable. Good communication. Very helpful!

Company replied


Company details

  1. #2 of 2 best companies in Consultant
  2. #1 of 2 best companies in Disability Services and Support Organisation

Written by the company

Avaana can help your NDIS eligible business get NDIS registered by assisting with your NDIS online application and supporting documentation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

166 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(166)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A pleasure to work with

We recently had the pleasure of working with Avaana to assist us with our NDIS provider registration audit, and we couldn't recommend their services more highly.

From our very first interaction, Timothée was incredibly knowledgeable and helpful, patiently answering all our questions. We were then connected with Tyler, who was always available, responding promptly and offering unwavering support throughout the entire process. An absolute pleasure to work with.

Tyler and the team at Avaana went above and beyond to ensure a smooth and seamless experience. Their expertise and dedication made the journey stress-free, and we achieved a 100% pass on our audit with no issues!

If you're looking for a professional, supportive, and highly competent team to guide you through your NDIS provider registration, Avaana is the perfect choice.

13 March 2025
Unprompted review
Avaana NDIS provider registration logo

Reply from Avaana NDIS provider registration

Hi Martine,

It was an absolute pleasure working with you on your NDIS Registration Application! We are so happy that you trusted us throughout the process.

If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to support you whenever you need us.

Thank you once again for choosing Avaana!

Warm regards,
The Avaana Team

Rated 5 out of 5 stars

Tyler was amazing to work with!

Tyler was amazing to work with! She was very helpful and always responded quickly to my emails. She knew all the answers to my questions and made the whole process very smooth.

17 March 2025
Unprompted review
Avaana NDIS provider registration logo

Reply from Avaana NDIS provider registration

Hi Amy,

Thank you for your review! We're thrilled to hear about your positive experience with Tyler Blomeley and our team. We're honoured to have been part of your journey. If you need further assistance, please don't hesitate to reach out.

Warm regards,
The Avaana Team

Rated 5 out of 5 stars

It was very helpful and professional…

It was very helpful and professional experience with Tayler from Avana .Thanks in heaps .
Pooja

31 January 2025
Unprompted review
Avaana NDIS provider registration logo

Reply from Avaana NDIS provider registration

Thank you Pooja, it was a pleasure working with you on your NDIS registration!

Rated 5 out of 5 stars

SOFTCARE SUPPORT SERVICES.

I am very lucky to have Emily involved in my NDIS Registration process. She guided me very well and she is the best Listener. I am based in Very remote community in APY Lands, SA. This is very challenging environment, but Emily demonstrated excellent skills in supporting me. She is always available for consultation, and she gives excellent response to enquiries. I highly recommend Avanna for people seeking support with NDIS Registration.

29 January 2025
Unprompted review
Avaana NDIS provider registration logo

Reply from Avaana NDIS provider registration

Hi Stephen, thanks so much for your positive review. It was a pleasure assisting you with your NDIS registration. If you could ever do with some extra support in the future, please feel free to reach out to us!
Avaana

Rated 5 out of 5 stars

Excellent experience with Avaana

We had an excellent and exceptional experience working with Emily. She was always available whenever we needed her and more importantly quick to reply to our queries. She made sure our registration application process was clear and smooth and provided great audit preparation. We highly recommend Emily’s service.

25 October 2024
Unprompted review
Avaana NDIS provider registration logo

Reply from Avaana NDIS provider registration

Hi, thanks so much for your positive review. It was a pleasure assisting you with your NDIS registration. If you could ever do with some extra support in the future, please feel free to reach out to us!
Avaana

Rated 5 out of 5 stars

Emily was always available to assist…

Emily was always available to assist with anything. I cannot thank her enough. I highly recommend her to assist with your audit.

20 December 2024
Unprompted review
Avaana NDIS provider registration logo

Reply from Avaana NDIS provider registration

Hi, thanks so much for your positive review. It was a pleasure assisting you with your NDIS registration. If you could ever do with some extra support in the future, please feel free to reach out to us!
Avaana

Rated 5 out of 5 stars

NDIS registration

I feel very lucky to have had Emily as my consultant for the registration process. She was well-organized, efficient, and always quick to respond. Emily made the document preparation smooth and was flexible with my needs, even rescheduling appointments to ensure everything was completed before my overseas holiday as planned.

I highly recommend Emily—her support and professionalism made the entire process so much easier.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

I just passed my first Audit experience…

I just passed my first Audit experience and the whole process was so overwhelming. I truly agree for client safety and wellbeing this process needs to be thorough and I am an advocate for this. However as I am the only director/support worker of my company, I really could not have gotten through this without Emily. Emily is responsive, and timely in these responses, she provides clarity and assistance with every step. It was a huge outlay for my small business, but well worth it to know I am now up to standard and going forward I am so much more confident and organised. Highly recommend AVAANA and Emily is brilliant.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Effective and Efficient

We have used Avaava for our last few audits and Emily has always a pleasure to deal with. Everything has had a fast turnaround and made the process a lot easier.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Job

Working with Avaana has been an excellent experience. The team, especially Monique and Peace, provided outstanding support throughout the audit process. They were professional, knowledgeable, and always available to answer our questions.

Their guidance made a complex and often stressful process smooth and manageable. We truly appreciated their attention to detail and proactive approach, which ensured a positive outcome for our audit.

I highly recommend Avaana to any business or organization seeking professional and reliable support for their NDIS application or compliance processes. Thank you for your exceptional service!

10 December 2024
Unprompted review
Rated 1 out of 5 stars

In the middle of the process now but…

In the middle of the process now but cant get a hold of anyone. Strange because when i first reached out to apply they were very quick to take our money and messaged us and called us almost daily. Now they have our money we cant get hold of them. Was told we were getting a refund as they were unable to get us registered. But that hasn't happened.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Avaana are worth their weight in gold

I was skeptical at the start about paying a company to help me with my policies and procedures BUT I am so glad I did. It is worth its weight in gold and they helped me to prepare for my audit aswell. Would definitely recommend them.

13 November 2024
Unprompted review
Rated 4 out of 5 stars

Emily and Steve at Avaana NDIS are very…

Emily and Steve at Avaana NDIS are very knowledgeable and responsive throughout the whole application and set up process with us. They’re truly our partner and helping us every step of the way to ensure we’re successful Thank you and we highly recommend you to all the people we know in the industry

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Staff are very friendly accomodating…

Staff are very friendly accomodating and professional. The process of applying for the registration and going through the Audit was made easy by Emily and she supported us along the way and is still very supportive and approachable whenever we have any questions or require any help

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Avaan are very professionals and they support you all the to achieve your goals in Avaan they know what they are doing and they understand your needs. They will take you through the process smoothly and make sure you understand

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Tyler was absolutely amazing in getting…

Tyler was absolutely amazing in getting me through this process and assisting me in passing my audit with flying colours and no non-comformities. Her professionalism and expertise was beyond what I expected, and she answered all my questions promptly and respectfully. For someone (me) who really didnt know what to expect coming into this process, she made it seamless and well worth doing, and I will be forever grateful for her and her work in assisting me in accomplishing my dream to be out on my own as a provider. I highly recommend her and I also highly recommend Avaana in this capacity! Thanks so much Tyler indeed!

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, terrible process. We employed Avaana two years ago and were still no closer to registration than when we started. Their process was long and arduous...admin staff were ready to go off on stress leave! We have started with another provider ($3500 lost) and we have progressed, had more info and contact in 3 weeks than the whole 2 years with Avaana.
6 months in, the person handling our case moved on and it took for us to contact them to find this out. Thier response was 'oh, seems we need to alocate someone new for you!'

19 September 2024
Unprompted review
Rated 1 out of 5 stars

I wanted to follow up on my previous…

I wanted to follow up on my previous emails regarding my NDIS registration. As my auditor is requesting this information urgently, I have sent several emails to Avaana however nobody responds and there are not emails or contact numbers to support their customers.

14 August 2024
Unprompted review

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