NCF LIVING Reviews 

Absolutely thrilled with Jackie at leed
She found us our perfect bed
Ten out of ten
professional x

AVOID - they will rip you off. We purchased a mattress and spent almost £1,000 on it - thinking we were buying a quality product.
The mattress that was delivered was not the same type of mattress as reviewed within the store. This is like sleeping on a bed of bricks, and unlike the comfortable mattress they have displayed, it was not remotely like the mattress we based our choice upon and have now departed with £1k for the pleasure ! Customer services are next to useless, completely fobbed us off - we called within the first week after delivery as per their terms to tell them of the issue. The first call they said because we had opened the packaging we could not return it - how do we know what the mattress is like if we don't take it out of the packaging ?? for weeks they have just completely ignored us, they dismissed a third party's report (someone NCF sent themselves) stating the mattress was fine when the Report said it wasn't. The mattress now stands in our hallway. Unfortunately they have now forced us to make a claim through the Small Claims Court. This Company are Scam artists with zero customer care when a problem arises.

Bought a gorgeous U shaped sofa and Andrew from Swansea was really helpful with his knowledge and helping us choose our perfect sofa.

Bought a 2 and a 3 seater sofa. Store and sales staff very good. Relaxed experience. Nice sofas.
Delivery by Furdeco a nightmare with staff barely able to communicate. One sofa damaged when unloading.
Contacted NCF office via email to report damage on day of delivery and via web contact form one week later. Not having any communication from the office, I went to the store where I was told that my complaint had been logged.
I still haven't a clue what is going on and I'm tempted to ask for a refund as it's within 14 days of delivery

Very good, very helpful and we have purchased our bed , Leanne@Leeds very friendly and welcoming.

Leanne at Leeds was lovely and very helpful and explained everything great

Morna at Edinburgh was. Great

Azra at Stoke eas very helpful and friendly

Brendan at paisley was fantastic, very friendly not over baring with the sales pitch knew when to give us space and helped us find a good deal.

Balgit glasgow made a nice coffee was good service friendly staff

Balgit glasgow very good service

Jackie at the Leeds branch was great, helped me out with her knowledge and advice.

Great service.

Balgit glasgow was brilliant great service thank you

Matt in Gateshead helped us out looking for chairs, very helpful and friendly.

Josh in swansea was so poliet and helpful left us alone to look bit were on hand if we needed anything would def go again great prices

Andy was extremely helpful and informative on many products, prices and delivery times. An excellent experience altogether.

Charles@Preston was very helpful knowledgeable, about the product we purchase yesterday. We would certainly purchase there again.

Customer service from Emma in the London Road store was great. She was so helpful and friendly. I was given a coffee and wandered around the store at my own leisure. I bought 2 Dexter sofas which I love. Overall great customer service in the store and from the delivery guys who were friendly and took away all the packaging and placed the sofas for me. Really pleased with my purchase :-)

Fantastic experience buying a dining table and chairs too from Saad. Super friendly service, will 100% be back.