NCF LIVING Reviews 

55,113
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 13,639 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and knowledgeable staff members who provide helpful, pressure-free guidance throughout the entire shopping trip in the stores. Consumers also deeply appreciate the wonderful quality of the furniture selections and enjoy a remarkably smooth purchasing process from beginning to end. A number of people were dissatisfied with post-purchase support, noting prolonged difficulties in resolving serious issues when items arrived damaged or completely incorrect. Other shoppers also mentioned frustrating delivery delays, additional fees, and unhelpful communication from the help desk when trying to track their pending orders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally knowledgeable,... See more

Product

Customers consistently note positive experiences with product, highlighting great designs and reasonable... See more

Service

Customers had positive experiences with service, frequently highlighting the welcoming atmosphere and helpful... See more

Customer service

Users describe ambiguous interactions with customer service, experiencing a sharp divide in their overall... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service, with some experiencing a smooth process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer journey from start to finish at Gateshead Metrocentre. Wasn’t harassed upon entering. Christina measured the store tables to confirm whether the chair dimensions worked with our table a... See more

Company replied

Rated 5 out of 5 stars

Purchased a sofa bed humaira@merryhill was amazing. So helpful from the moment we walked in. Thoroughly showed us our options, offered alrenatives etc. Great experience from entering the door till we... See more

Company replied

Rated 5 out of 5 stars

Mark@Manchester was really helpful he explained everything about the 2 sofas we were interested in, we left the store to look in another store upon our return he greeted us in a friendly manner all ve... See more

Company replied

Rated 5 out of 5 stars

Whilst shopping in Bristol for a new Kitchen table found the perfect table with brilliant assistant Mark at the store who enabled us to make the correct choice with his knowledge & customer service F... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

55K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(55,113)

13,577 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

make sure you speak to Josh!!

Josh in Swansea was absolutely amazing and so helpful! He made the whole process so much easier and even remembered me from previous visits, which was such a lovely touch. I’d definitely recommend speaking to Josh in Swansea if you’re looking for help with any furniture needs — fantastic service from start to finish!

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Saad at the…

Excellent service from Saad at the Preston store. He was really friendly, helpful and professional, and nothing was too much trouble. He took the time to answer our questions and made the whole experience easy and enjoyable. A real credit to the store. Thank you, Saad — highly recommend! ⭐⭐⭐⭐⭐

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Went for a look around as never heard…

Went for a look around as never heard of NCF before. Really surprised by the showroom, some gorgeous suites, but for me the biggest pleasure was the staff were not pushy. Jamie at the Chester store was incredibly helpful, very knowledgeable and made buying from NCF a real pleasure, very personable and down to earth - really credit to the Chester branch. Bought two gorgeous snuggle seats and will be going back for a few more bits very soon

26 September 2026
Unprompted review
Rated 5 out of 5 stars

We visited NCF Leeds to look at a new…

We visited NCF Leeds to look at a new sofa and were helped by Jackie. She was so friendly, helpful and knowledgeable, but most importantly, she wasn’t pushy at all. She gave us plenty of time to look around and made the whole experience really relaxed and enjoyable. Jackie was fantastic and a real credit to NCF Leeds. Thank you, Jackie!

26 September 2026
Unprompted review

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