NCF LIVING Reviews 

Shaun @ Stockton show room was very helpful for selecting my sofa and I spent some time there asking different questions. I would recommend anyone to go there. I am excited receiving my new sofa.

Although the shop staff are very nice, unfortunately the customer service centre is really bad. I had a damaged mattress delivered. But they said I could only have an exchange, not a refund. They then didn’t contact me again, even after several emails to see about mattress collection. The phone cuts off after waiting 20 minutes each time and my emails are being ignored. Nothing is getting done. No refund or exchange . Will not use them again.

We visited the shop at Milton Link. No hassle or pressure.
Great service.Thank you,
Richard@NCF Edinburgh. X

Paul from Stockton was very helpful. Walked me round the showroom answering any questions and was very knowledgeable about everything. I’ll definitely be back.

Had what I was after & Paul from Stockton was able to get everything sorted. Very helpful 👍

Paul at Stockton store was really professional and helpful, will definitely be back to buy my sofa and dining room table from him very soon! Excellent customer service!

I bought a dining set from NCF Living Bristol, and the experience has been extremely disappointing.

The dining set was supposed to be delivered before around 11 September, but the delivery did not happen as promised. When I eventually decided to cancel the order, they suddenly arranged delivery within two days. However, when the order arrived, some essential parts were missing.

The delivery was handled by Furdeco and I was told that they could not assemble the dining set until the missing parts arrived. Since then, the entire dining set and packaging have been sitting in our dining room, taking up space, with no assembled.

I have contacted customer service several times, but getting a response has been extremely difficult. Calls are not answered and messages are not properly responded to. I have also personally visited their Cribbs Causeway store two or three times. The staff apologise and say the issue will be sorted, but nothing actually happens afterwards.

This has been a very frustrating and unacceptable customer service experience. I am now considering returning the entire product because of the way this matter has been handled.

Based on my experience, I would strongly advise customers to think carefully before ordering from NCF Living Bristol. The product delivery and after-sales service have been extremely disappointing.

Fantastic service from Shaun at Stockton! Really friendly, helpful and made the whole experience easy. Would definitely recommend!

Great service from Shaun at Stockton branch Really friendly, helpful and knowledgeable without being pushy. Would definitely recommend asking for Shaun if you’re visiting

Shaun at stockton really sorted me out, really knows his stuff abd looked after us while there. 10/10 service

Great customer service from Jack at Thurrock! He was incredibly helpful and made choosing our dining table so much easier. Thank you for all your help!

David in your MK store was great, helped us to make a decision and gave us the time we needed! Very happy

Bought our new couch from Sean in uddingston today. Had been looking for weeks and delivery is super quick

Jimbob was really helpful and welcoming. Amazing customer service would definitely recommend!

Steve st Hull was excellent. Knowledgeable, helpful & best of all NOT pushy.
Thank you Steve & have a fantabulous retirement.
Angie & Tim x

The customer service here is just amazing! Humaira and Aiden at Merryhill helped us out so much with our purchase and were super flexible. Had some lovely conversations and and easy purchase. Also great options of sofas and customisation. The family really enjoyed our experience here with these lovely employees!

Jimbob was friendly, professional and informative. We had a really lovely experience buying our beautiful Tokyo sofas! Many thanks, Adam and Clare

Ash at the stoke office was a massive help, honest and well informed. Made the buying process not pressurised at all, well happy!

Darius @ Perry Barr.

Darius was extremely helpful on our initial visit when browsing, going above & beyond showing us a variety of different dining options and remaining patient throughout.

When returning to purchase a few weeks later he made the process quick and easy.

Shannon from Stockton store, Very friendly and knowledgeable, very helpful great asset to your company, she deserves a rise!