Big thanks to Jack in Thurrock who was welcoming and went out of his way to help us during our whole search and visit. Was a pleasure dealing with NCF Living, amazing price, amazing service and top qu... See more
Company replied
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Extremely happy with the service and hospitality Zahid Hussain has given us at NCF furniture when we came to pick our sofa and dining table. He is very friendly and Informative. Excellent place and re... See more
Company replied
Really enjoyed my time here with Samir in Thurrock, he helped me find everything I needed and more. He was extremely helpful and kind. Fantastic customer service
Ashraf provided us with excellent customer service, we didn’t feel pressured to buy and he answered all our questions and gave us so much extra information. We bought the sofa on the spot! Would defin... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Thurrock
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 3, West Thurrock Retail Park, RM20 3LP, West Thurrock, United Kingdom
- 0121 356 5698
4.6
Excellent
712 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Samir from Thurrock excellent service
25 May 2026
Unprompted review
Samir from Thurrock
Samir from Thurrock, excellent service. Will be coming again.
25 May 2026
Unprompted review
Don't ever buy anything from this…
Don't ever buy anything from this company they are a bunch of liars who sell you something then when it goes wrong damaged things missing they don't take any responsibility for it and give you the middle finger they won't pass any calls onto a manager because they are a bunch of com artists....
18 May 2026
Unprompted review
Give Samir from Thurrock a raise!! Amazing service
Samir from Thurrock showed me the best products and helped me a lot. My family are really happy with the product.Kids love it.
25 May 2026
Unprompted review
Really enjoyed my time here with Samir…
Really enjoyed my time here with Samir in Thurrock, he helped me find everything I needed and more. He was extremely helpful and kind. Fantastic customer service
25 May 2026
Unprompted review
Samir from Thurrock
Samir from Thurrock was so helpful when we were shopping for a sofa! He went out of his way to grab us waters on the hottest day of this year and made the buying process easy. He helped us shop within our budget and now we’ve found our perfect sofa! Thank you Samir!
25 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're delighted to hear that you enjoyed your experience at our Thurrock store, Sophie.
Many thanks,
NCF Living, Marketing Team
Jack from Thurrock branch was very…
Jack from Thurrock branch was very helpful and reassuring. Very happy with him.
Many thanks
25 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
That's very kind of you to say - thank you for the five-star review.
Many thanks,
NCF Living, Marketing Team
Zahid was very helpful and easy to deal…
Zahid was very helpful and easy to deal with. Answered all our questions and we left very happy
25 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for taking the time to write a lovely review, Kim.
Many thanks,
NCF Living, Marketing Team
Jack in Thurrock who was a absolute star
Big thanks to Jack in Thurrock who was welcoming and went out of his way to help us during our whole search and visit. Was a pleasure dealing with NCF Living, amazing price, amazing service and top quality, can't ask for more. Would highly recommend
24 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're grateful for the splendid recommendation, Zeeshan.
Many thanks,
NCF Living, Marketing Team
Samir from Thurrock excellent service
24 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for the charming feedback, Robson.
Many thanks,
NCF Living, Marketing Team
Samir from Thurrock saved us and he was…
Samir from Thurrock saved us and he was very helpful and polite. He explained all the options to us and walked us around so we could compare the products before deciding
24 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We appreciate your kind review about your time with Samir at our Thurrock store.
Many thanks,
NCF Living, Marketing Team
I was really impressed with the…
I was really impressed with the customer service of Mr Ashraf.
Thank you for your professionalism Ashraf.
24 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're grateful for your kind feedback, Muhammed.
Many thanks,
NCF Living, Marketing Team
Jack at Thurrock was amazing and helped…
Jack at Thurrock was amazing and helped me with my sofa purchase
23 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're pleased to hear that Jack was able to assist so well with the purchase of your sofa, Marcel.
Many thanks,
NCF Living, Marketing Team
Jack from Thurrock delivered great and…
Jack from Thurrock delivered great and friendly service. He was very helpful
23 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We appreciate your excellent feedback, Mariam.
Many thanks,
NCF Living, Marketing Team
Very good customer service
Very good customer service, love the new sofa.
23 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're pleased that you're enjoying your new sofa, Harry.
Many thanks,
NCF Living, Marketing Team
Great selection of sofas and helpful…
Great selection of sofas and helpful service from Raj
23 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We'll be sure to let him know you said so, Debbie.
Many thanks,
NCF Living, Marketing Team
Extremely happy with the service and…
Extremely happy with the service and hospitality Zahid Hussain has given us at NCF furniture when we came to pick our sofa and dining table. He is very friendly and Informative. Excellent place and recommending anyone who has a need for furniture. Great host.
23 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for your delightful feedback, Saliya - we appreciate you recommending us!
Many thanks,
NCF Living, Marketing Team
Raj at was great help and…
Raj at Thurrock was great help and answered all questions well
23 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
That's just what we like to hear.
Many thanks,
NCF Living, Marketing Team
NCF Thurrock Branch
NCF Thurrock Branch
I was helped by Zahid and Ashraf who were exceptional. They were very helpful and patient with me and ensured I got the best quality products. I would highly recommend them.
Noreen
21 May 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for taking the time to write such an excellent review, Noreen.
Many thanks,
NCF Living, Marketing Team
NCF supplied the wrong sofa,the shop…
NCF supplied the wrong sofa,the shop sales person and manager admitted there mistake,however it took five months to get our money back only after the credit card company lawyers contacted them (Section 75)
We placed the order and waited the normal three months for delivery, plus the five months to get our money back. The customer service was absolutely terrible,there is only one phone number which just added you to a queue which eventually cuts you off.
The email address given as an alternative contact can take weeks for a reply. Terrible experience, !!!!!
28 October 2025
Unprompted review
Reply from NCF LIVING - Thurrock
Hello Steve, thank you for taking the time to write a review.
We'd like to extend our genuine apologies for the frustration this situation may have caused, as we aim to provide a consistently positive and high quality experience for all of our customers. As the situation has now been resolved, we are unable to further advise here, but thank you for writing these feedback so that we can raise this with our teams for future improvement.
Thank you kindly for your time.
Many thanks,
NCF Living, Marketing Team
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