Quality furniture, good prices and friendly staff. Jimbob took the time to talk us through our options and was honest about which sofas would work best in our room. He was attentive without being... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Andy NCF in Cardiff. Such an amazing experience, was very helpful, and informative. First time in the store and the welcoming atmosphere was very pleasant. I’ve decided to make a purchase due to the i... See more
Company replied
Visited the Paisley store today and Brendan has been extremely helpful and professional. Talked us through all our options and helped us come to a perfect solution. Couldn’t recommend the store enough... See more
Company replied
Dean in stoke on Trent octagon branch was absolutely amazing Cheerful, outstandingly, professional, and extremely nice and helpful. I’m not sure why he is not the branch manager yet. Will defini... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
- 0121 356 5698
- customerservice@ncf.co.uk
- ncf.co.uk
4.7
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Naz was awesome gave great advice and…
Naz from Milton Keynes was awesome gave great advice and service was amazing!
24 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the splendid review, Saeed.
Many thanks,
NCF Living, Marketing Team
Sofa and Dining table
The range of sofa and dining tables were amazing, all different designs and styles.
We finally found our perfect set, especially with help from the store worker TK, who went above and beyond to explain and measure every sofa for us so we found the perfect one.
25 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the charming feedback and we hope that you love your new sofa.
Many thanks,
NCF Living, Marketing Team
Dave at Chester store was very helpful
25 August 2026
Unprompted review
Reply from NCF LIVING
We're glad you thought so, Martyna.
Many thanks,
NCF Living, Marketing Team
Jackie at Leeds was brilliant from…
Jackie at Leeds was brilliant from start to finish! Would recommend.
25 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the great recommendation, Laura.
Many thanks,
NCF Living, Marketing Team
Naz was amazing at Milton Keynes
Naz was amazing at Milton Keynes. Made the experience a lot better with her upbeat personality.
24 August 2026
Unprompted review
Reply from NCF LIVING
That's very kind of you to say, Huzaifa.
Many thanks,
NCF Living, Marketing Team
Christina from Gateshead store
Christina from Gateshead store. Excellent service. Very friendly and professional.
25 August 2026
Unprompted review
Reply from NCF LIVING
We appreciate you taking the time to leave a lovely review, Rachael.
Many thanks,
NCF Living, Marketing Team
Great quality and value
Christina at Gateshead gave fantastic service while we chose our perfect sofa, great quality and loads of choice
25 August 2026
Unprompted review
Reply from NCF LIVING
It's lovely to hear that you found your perfect sofa, Geoff.
Many thanks,
NCF Living, Marketing Team
Shannon at stockton
Shannon at stockton, a fellow thornaby person, was outstanding and really helpful, a new sofa on the way for us.
25 August 2026
Unprompted review
Reply from NCF LIVING
We wish you nothing but the best with your new sofa, Sue.
Many thanks,
NCF Living, Marketing Team
Tom at Warrington was really helpful
Tom at Warrington was really friendly and helped us choose a great bed package for each of our teenage kids. We would definitely recommend.
25 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the charming recommendation.
Many thanks,
NCF Living, Marketing Team
Staff were great
Staff were great! No hard sell just a lovely chat. Really easy to get the information you required and the chairs we were looking at were far nicer than any we'd seen anywhere else.
25 August 2026
Unprompted review
Reply from NCF LIVING
It's a pleasure to hear that you had such an enjoyable experience at our store and that you liked what we had to offer.
Many thanks,
NCF Living, Marketing Team
Kathy at Gateshead was brilliant
Kathy at Gateshead was brilliant! Dan
25 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the great feedback, Dan.
Many thanks,
NCF Living, Marketing Team
Mr raj was very helpful
Mr raj was very helpful. Best customer service.
25 August 2026
Unprompted review
Reply from NCF LIVING
That's exactly what we love to hear, Irum.
Many thanks,
NCF Living, Marketing Team
Humaira @merryhill
Humaira @merryhill
Very helpful not pushy allowed us to explore before approaching (which is so much better than being hunted down like most places) got our sofa sorted quick and easy
25 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for writing such charming feedback, Jack - we hope that you love your new sofa.
Many thanks,
NCF Living, Marketing Team
Humaira at Merry Hill was amazing
Humaira at Merry Hill was amazing! Talked us through our options and helped us pick the right sofa/size for our living area!
Thank you!
25 August 2026
Unprompted review
Reply from NCF LIVING
It's a pleasure to hear about your time with us, Clo - we wish you all the best with your new sofa!
Many thanks,
NCF Living, Marketing Team
Raj at Thurrock was helpful
25 August 2026
Unprompted review
Reply from NCF LIVING
We'll be sure to pass along the kind words.
Many thanks,
NCF Living, Marketing Team
Great service really nice lady Jess …
Great service really nice lady Jess at derby highly recommend 5☆☆☆☆☆
25 August 2026
Unprompted review
Reply from NCF LIVING
It's a pleasure to hear about your experience with us, Malgorzata.
Many thanks,
NCF Living, Marketing Team
Visited Derby shop,spoke to Jess who…
Visited Derby shop,spoke to Jess who was very kind and extremely helpful, very patient, great service and will definitely come back for any future purchases.
25 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the wonderful feedback, and we hope to see you again in the future, Sandra.
Many thanks,
NCF Living, Marketing Team
Liam at Leeds great service
25 August 2026
Unprompted review
Reply from NCF LIVING
We'll be sure to let him know you said so, Julie!
Many thanks,
NCF Living, Marketing Team
Friendly
Debbie @ Chester was very informative, helpful and put me at ease with my purchase. She was very friendly and helped me with my style and colour picking my sofa. Very nice lady.
24 August 2026
Unprompted review
Reply from NCF LIVING
We're very grateful for the splendid feedback and hope that you found exactly what you were looking for, Yana.
Many thanks,
NCF Living, Marketing Team
Had a lovely experience buying a sofa…
Had a lovely experience buying a sofa at NCF today , Tony at Manchester who showed us a lovely choice of sofas was brilliant and so lovely to us! definitely recommend
25 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the charming feedback, Olivia!
Many thanks,
NCF Living, Marketing Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.