NCF LIVING Reviews 

53,216
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 12,920 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the store staff are exceptionally friendly, highly knowledgeable, and never make them feel rushed or pressured while browsing. People also really appreciate the clear explanations provided regarding products, financing options, and the overall purchasing process in store. However, some customers also noted issues regarding frustrating delivery delays and unhelpful after-sales service. Reviewers reported waiting many months for their furniture orders without receiving proper updates or communication from support teams. Additionally, a few buyers experienced receiving defective items and struggled to get satisfactory assistance to resolve the problem.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and knowledgeable... See more

Product

Reviewers highlight positive aspects of product quality, noting great items for great prices and a good... See more

Service

Consumers find service to be positive, highlighting friendly and professional staff who provide helpful... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a high level of disagreement. Many... See more

Delivery service

People report ambiguous experiences with delivery_service. While some consumers praised fast delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the paisley ncf living store to buy a sofa set n a bed with mattress. I was served by William (sale advisor).I m impressed by his friendly n helpful way of service. Helped me to choose the b... See more

Company replied

Rated 5 out of 5 stars

My husband and I went into NCF Chester to look at sofas. We walked around the showroom and never felt under pressure from any salesperson. When we had questions David was helpful and having checked t... See more

Company replied

Rated 5 out of 5 stars

We are very impressed with NCF Living in Chester which we visited yesterday on our hunt for new lounge furniture. Margo, the sales assistant was very knowledgable about the products we were intereste... See more

Company replied

Rated 5 out of 5 stars

We visited on Sunday 16th August purely to browse the service was very friendly and professional and most importantly not over bearing. Morna@Edinburgh was brilliant once we found the sofa of our cho... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(53,216)

12,397 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Good customer service, nice clean shop with a good variety of beds and dining room furniture. Csilla@uddingston even made us a coffee whilst we were browsing

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Our situation changed due to the house…

Our situation changed due to the house sale falling through meaning we were no longer able to take delivery of the sofa approx 3 weeks after ordering. Tried to cancel only to be told we would lose our deposit of over £300. Poor customer service, no interest in our situation and takes an age to come back to you.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support.

We went in looking for a new bed and mattress and Sue in Swansea branch was so helpful. She took the time to understand what we needed, explained the options clearly, and didn't rush us at all. Ended up finding exactly what we were looking for and the service was brilliant. Thank you Sue!

17 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're delighted that you found what you were looking for with us.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Great service and very informative

Great service and very informative
Susan was a very nice assistant who was very helpful never felt presured to buy anything and we were given the time and space to make the right choice.

19 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're happy to hear that Susan made your visit an enjoyable one, Brenda!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Nice experience!

Zahid was very professional and helpful. Nice experience!

19 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're delighted to hear this, Raza.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Danielle @ merry hill was fabulous

Danielle @ merry hill was fabulous, gave us all the info we needed and was very professional

19 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We appreciate the wonderful feedback, Sally!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Sales Sean in uddingston was very good

Salesman Sean in uddingston was very good. Put us at ease and didn’t pester us will use again

16 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We look forward to seeing you again in the future, Mick.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Bradley @ uddingston

Got into shop Bradley just asked can I help and he piont us in the right direction to what we were looking for then helped us along the way to the purchase that we were looking for very helpful and it all went through well in and smoothly and honest

19 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're very grateful for the splendid feedback, Mr Mcgill.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish, not overly pushy like some other places and communication was excellent. Brendan in Paisley done NCF proud.

19 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

That's just what we like to hear, Steven!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Brendan in paisley was great from start…

Brendan in paisley was great from start to finish with helping us pick out our sofa he was so knowledgeable and great customer service from him throughout can’t thank him enough

19 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Thank you for the excellent feedback, Natalie - all the best with your new sofa!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

This store was a great find

This store was a great find. I came with my daughter to visit another few stores in the area which sold sofas and saw this store . I hadn't heard of the name before but what a refreshing change as I came back home having bought one. I loved as soon as we entered the store we weren't hassled. I would rather I find or call somebody if I need help. The sofas were a great price for the good quality they are . The salesman TONY@Manchester was patient as I had forgotten the measurements so needed the ones on sofas I spotted to see if they fitted. I love it when there is great customer service and delivery was sorted too. Can't wait for my comfortable sofas to arrive.

19 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're very grateful for the lovely feedback and thank you for taking the time to leave such a pleasantly detailed review.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Margarita in Milton Keynes was very…

Margarita in Milton Keynes was very knowledgeable and helped us choose a beautiful dining set!

19 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We hope that you enjoy your new dining set, and thank you for the five-star review.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Sofa

We bought our sofa from Kieran at the Preston store. He was very friendly & full of useful information (without being pushy & on top of us like what we had experienced at other sofa shops we had been to) We would 100% recommend. And thanks again Kieran!

18 May 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We hope that you love your new sofa and thank you for the excellent recommendation, Sally!

Many thanks,
NCF Living, Marketing Team

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