NCF LIVING Reviews 

Matt at Gateshead fantastic service

Brother Arif was Very polite and helpful
Great guy
Excellent service

Philip at Manchester was very informative and helpful

Liam@Leeds was extremely friendly, helpful in explaining all the options and detail and not too pushy. We bought a two seater sofa and two chairs. Very happy 😀

Matt in the Gateshead store was a fantastic help and couldn’t have been friendlier taking time to ensure my needs were met and I got the right sofa and chair, he is a real credit to your company

Bruce at Glasgow , got a lovely welcome and not pushy let us go about and see everything ,very friendly , informative and gave us tips on our old sofa to take apart to make it easier to move excellent service ,

Bruce at Glasgow very informative and friendly got us exactly what we were looking for and explained all aspects through great experience

Danielle at merry hill excellent service very helpful nothing to much trouble

Brilliant service in the store from the staff followed by delivery within 9 days.
Store was beautifully set out and staff very friendly and knowledgeable.
My order was delivered promptly , with great tracking and communication with an expert team.
Thank you!

Lewis at NCF rugby was really helpful and showed me what I need. I will be back to purchase when my budget meets what I want.

Azra at stoke was extremely helpful and very helpful

I am extremely disappointed with my experience.
We ordered a made-to-order corner sofa and cuddle chair costing almost £3,000 including delivery and aftercare. After remeasuring our room, we realised the corner sofa would not fit and requested a simple amendment to a smaller 4-seater sofa while keeping everything else exactly the same.
We were informed there would be a £200 administration fee to make this change, which although disappointing, we were prepared to accept. However, because the replacement sofa is cheaper, there is approximately £500 remaining on our order. Rather than deducting the £200 fee from this balance and refunding the difference, we have been told we must pay the £200 separately and either accept the £500 as store credit or lose it altogether.
At no point did we cancel the order. We simply requested a size amendment before delivery. Retaining £500 of a customer's money while also charging an additional £200 administration fee feels unreasonable and unfair.
I would strongly encourage anyone placing a made-to-order furniture order to carefully check the company's amendment and refund policies before committing, as this experience has left us feeling extremely let down.

We went to the store in Uddingston to look for lamps, ended up buying sofas and beds. Csilla was a great help, made a hot chocolate for our son, we felt really welcomed in your store

Would NOT recommend to anyone.. purchase as suite guaranteed 9-10 delivery 14 weeks later not herd anything,No correspondence what's so ever, no contact or email 's from NCF. contacted the head office they couldn't find my details, 20 mins later was told there was a delay but no one thought to inform me ? still couldn't give me a delivery date, by this time my old suite was taken away? Sitting on deck chairs.. eventually I had to cancel the order but was told I definitely would NOT get my £300 deposit back as I cancelled ???? Now taking it further as this was they're fault entirely..glad to see so many complaints against this company.... And sorry I did not review first.. what an absolute nightmare . customer service was dreadful, not helpful at all , will not let this go.. ordered the suite on the 3rd of May cancelled 15 th. August.. then had to reorder an other suite from a reliable company ,what a dreadful experience...this company was also reported on tv 's Watchdog.. complaints ...

The welcome I received when I walked into the store.
The knowledge and helpfulness of the salesperson.
Everything was explained to me and no pressure was put on me make a sale.

brilliant service with dave at chester really pleased with everything

Margo at the Chester store was very friendly and helpful. She was very informative and gave us space to think about what we wanted. She went above and beyond and made us feel very confident with our purchase.

Bought a suite 3 years ago along with the insurance service. pet damaged the seats so claimed on the insurance. they have declined to repair them and offered me full price of the furniture (store credit), or less than half as a cash alternative. This has now created landfill of a perfectly working sofa & chair that only needed 2 pieces of fabric to repair. Low & behold, nothing in their range now will get me a suite for what I paid so i have to spend more with them. I go their website to file a complaint and cant even submit the form. I will never use these again.

Noel in Rugby was very professional and answered all of my thousands questions very nicely. I highly recommend coming to the shop in Rugby the sofas are the comfiest, prices are reasonable and the atmosphere is relaxing