NCF LIVING Reviews 

51,515
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 12,334 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, patient, knowledgeable, and helpful, often going above and beyond to assist with purchases. Many people appreciate the excellent service, noting that staff provide ample space to browse and offer guidance without pressure, leading to satisfying product selections. The products themselves are often described as great, with customers looking forward to their new purchases and expressing satisfaction with the quality and variety available. However, some customers also noted issues with customer service and delivery, experiencing late or partial deliveries and poor communication when problems arose. A few other people also felt that the product quality was not as expected, with items being flimsy or not fit for purpose after a short period. There were also instances where sales techniques were perceived as unclear or high-pressure, and some reviewers reported unprofessional behavior from staff members.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individual employees for being... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers recommending the company due to exceptional and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising individual staff... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon at Leeds ncf living was absolutely brilliant. He was friendly, patient, knowledgeable and never once made us feel under pressure. He happily answered all of our questions and gave two rather n... See more

Company replied

Rated 5 out of 5 stars

Sue from Swansea has been fantastic. She has been incredibly helpful, accommodating and always willing to help. She even gave us her personal number so we could reach her if I needed anything, Noth... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing experience Arif is probably the best sales assistant I’ve ever had helpful kind funny and knows what he’s doing. Thanks Arif for the experience. Hareema was a lovely girl with a bri... See more

Company replied

Rated 5 out of 5 stars

First time shopping in this store. Amazed by selection & affordability! Bradley @ Uddingston was very helpful & professional. Gave us space to browse & quickly guided us on options to meet our needs &... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(51,515)

11,787 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Only popped in for a mooch at the…

Only popped in for a mooch at the Warrington J9 store and ended up buying s suite from the Bargain Corner.
Assisted by the lovely Morgan who was so utterly charming.
Went in, adamant I was having green and came out with a beige one and it is far from boring - i love it.
Customer service was A***

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful company to deal with

Absolutely awful company to deal with, no email communications, contact number doest work, and Absolutely zero customer service.
Sofa ordered online after browsing in store, waited an absolute age for the sofa only for it to be delivered by the most incompetent delivery drivers I have ever witnessed. Finally when the sofa arrived indoors (without the help of the "delivery company") it looked terribly cheap, almost like what you see on the dodgy fb marketplace posts 😂, it is not actually how it is in the store, you can actually feel the base throught the cushions. Poor staff at the Metrocentre branch must already be questioning their career choices!
Avoid if you genuinely care about receiving any 1st class help!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

William in paisley was a great help…

William in paisley was a great help today. Showed us the best options within our requirements and price range, was very knowledgeable on all the set ups, materials and lead times. He was helpful - not pushy, something we had found issue with at many other sofa shops locally. Overall a great shopping experience that resulted in a same day purchase.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Felt very welcoming

Felt very welcoming . After been to a lot of places. Aaron in Paisley was very helpful he made the whole bed shopping experience very easy.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

My husband and i visited your store…

My husband and i visited your store today (Birstall) and Jimbob was very helpful and polite!
He made us feel welcome and asked us if we would like refreshments. He also was giving us good advice about the sofas and helping us with the measurements/sizes. We ordered a sofa with him he was very professional with the our order. We have never had such great customer service from a store, he is amazing.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff in particular Andy

The staff in particular Andy, was extremely helpful and from meeting him and him sourcing the correct dining table and chairs when we finally decided to purchase and returned to order it five days later he greeted us by name which was nice. The whole experience was great.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Liam from Gateshead Store

Just purchased sofa from your Gateshead store. Liam was brilliant. Very helpful in helping us decide. Would highly recommend.
Shannon in store was lovely too. Well done guys, you are a credit to the store.

11 July 2026
Unprompted review

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