We visited the Highgate store in Birmingham for the first time. We were made to feel welcome as soon as we arrived. We was helped by TK, who was very knowledgeable and enthusiastic, nothing was too... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience with Takunda (TK). He was extremely helpful, patient, and knowledgeable while helping me find furniture for my home. Rather than pushing for a quick sale, he took the time to... See more
Company replied
Lewis was fantastic from start to finish! We spent the morning looking at sofas, and he was incredibly knowledgeable, patient, and supportive throughout. After going home to make a decision, I came... See more
Company replied
Aiden at Highgate NCF Fantastic experience from start to finish. The staff were friendly, professional, and really went above and beyond to help. Everything was handled efficiently, and I was very imp... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Highgate
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
1 John Kempe Way, Highgate, B12 0HU, Birmingham, United Kingdom
- 0121 356 5698
4.6
Excellent
547 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my experience was…
Very happy with my experience was served by uzman Mohammed@ Highgate branch
6 April 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're very happy to hear this, Shazia.
Many thanks,
NCF Living, Marketing Team
Had a wonderful experience with TK from…
Had a wonderful experience with TK from Highgate. Very friendly and great customer service. He helped us explore all the options we were interested in today!
6 April 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear that TK made your visit enjoyable, Fatema.
Many thanks,
NCF Living, Marketing Team
TK at highgate was really helpful
TK at highgate was really helpful. Explained about all the furnitures available, clarified doubts, made us think about space and access as well. Good experience today at highgate with TK
4 April 2026
Unprompted review
Reply from NCF LIVING - Highgate
We'll be sure to pass along the wonderful feedback to TK, Mathivathani!
Many thanks,
NCF Living, Marketing Team
We came to buy a bed but were not sure…
We came to buy a bed but were not sure that we would buy today but Usman was very helpful and the way he has explained the offer and the material had made us buy it today. Very friendly and caring.
3 April 2026
Unprompted review
Reply from NCF LIVING - Highgate
We wish you all the best with your new bed and are grateful for the delightful review, Asif.
Many thanks,
NCF Living, Marketing Team
Best experience had
TK from Highgate has been incredibly helpful, knowledgeable and friendly. I could not ask for a better service
3 April 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's our pleasure, Joshua! Thank you for the kind review.
Many thanks,
NCF Living, Marketing Team
usman from highgate was very helpful
1 April 2026
Unprompted review
Reply from NCF LIVING - Highgate
That's just what we like to hear, Mohammed.
Many thanks,
NCF Living, Marketing Team
Superb service from Sidney at Jon kemp…
Superb service from Sidney at Jon kemp way.
29 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're pleased that you enjoyed your visit to our Highgate store, Gregory.
Many thanks,
NCF Living, Marketing Team
TK was really helpful
TK was really helpful , very informative and lovely.
31 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
That's just what we like to hear, Letitia.
Many thanks,
NCF Living, Marketing Team
Reza@highgate
I popped into NCF Highgate and was extremely pleased to of met Reza who was very knowledgeable and gave me a warm welcome. I would not hesitate to recommend Reza and the NCF Highgate store in the future.
Mike
31 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're very grateful for this delightful feedback, Ranie.
Many thanks,
NCF Living, Marketing Team
Reza was absolutely exceptional
Reza was absolutely exceptional
top quality customer service and attention to detail
ask for Reza!
31 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We'll be sure to pass along the wonderful feedback, Joshua!
Many thanks,
NCF Living, Marketing Team
Aaron the manager was fantastic
Aaron the manager was fantastic, so attentive and knew exactly what I was looking for. He made the whole experience so easy and smooth, I would highly recommend Aaron and NCF Highgate. Thank you so much Aaron will definitely be recommending you to others.
30 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're very grateful for your kind words and lovely recommendation, Jazz.
Many thanks,
NCF Living, Marketing Team
Ncf sofa shopping
Went to look for a sofa in both DFS and NCF, Brian at the ncf highgate store was very helpful and knowleageable about product, he went through info thoroughly and in details. We end up buying a good and stylish sofa set. Thank you Brian, you made it easy to come to a decision.
28 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We wish you all the best with your new sofa set, Mimi!
Many thanks,
NCF Living, Marketing Team
Aiden@highgate very helpful and patient…
Aiden@highgate very helpful and patient when me and my mum came to buy a sofa, would definitely recommend.
30 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
Thank you for the warm recommendation, Sarah.
Many thanks,
NCF Living, Marketing Team
Came in to look at purchasing a sofa
Came in to look at purchasing a sofa. Aaron was amazing, made it a fantastic experience from start to finish. Will definitely be recommending to family and friends !!!
29 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're very grateful for the excellent feedback, Lisa!
Many thanks,
NCF Living, Marketing Team
Dishonest and tricks all the need your…
Dishonest and tricks all the need your money
5 January 2026
Unprompted review
Reply from NCF LIVING - Highgate
Hello there, thank you for your review.
We're very sorry to hear that you feel dissatisfied with your experience; it is never our intention for our customers to feel misled in any way. As no detail has been provided here we are unable to offer specific feedback, but will forward your review internally as all feedback is essential to us.
Please note that if you have a specific matter to raise, our customer service team can be contacted via email at customerservice@ncf.co.uk.
Many thanks,
NCF Living, Marketing Team
Visited NCF today to purchase a sofa…
Visited NCF today to purchase a sofa today and Brain was amazing! There was no pressure to buy anything, he explained everything very well and answered all of our questions. Amazing service!
29 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're very pleased that Brian made your visit so enjoyable at our Highgate store, Ayaz.
Many thanks,
NCF Living, Marketing Team
Brian was extremely helpful and helped…
Brian was extremely helpful and helped us choose out sofas
29 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We wish you all the best with your new sofas, Faheema.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Highgate
We're grateful for the kind recommendation, Aleena.
Many thanks,
NCF Living, Marketing Team
Sidney at the Highgate store this…
Sidney at the Highgate store this afternoon was really lovely. She was so helpful and friendly. She offered me enough time to make decisions and was very patient. Sidney made my experience a memorable one as I was purchasing items for my new home.
28 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
Congratulations on your new home and our thanks for this wonderful review, Ikram.
Many thanks,
NCF Living, Marketing Team
It was good experience and the staff…
It was good experience and the staff was very friendly
Special thanks for T.K
26 March 2026
Unprompted review
Reply from NCF LIVING - Highgate
We'll be sure to pass along the compliments, Dhoyazan.
Many thanks,
NCF Living, Marketing Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.