We had a fantastic experience thanks to Saad's brilliant service. He was incredibly helpful, genuinely funny, and made us feel welcomed from the moment we arrived. Everything was handled efficiently a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We visited the Perry Barr store with my wife to look for a bed. Donald provided excellent service to us, with politeness, details and patience. He tried to understand our needs and respond to our requ... See more
Company replied
We went into NCF preston we were greeted by john. John offered assistance and refreshments. John was very helpful and knowledgeable with out being pushy. He made the whole experience stress free and e... See more
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Liam at Leeds was absolutely fantastic in helping us choose the perfect sofa for our home. The service was incredible from start to finish. He explained everything clearly and in detail, making the wh... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
- 0121 356 5698
- customerservice@ncf.co.uk
- ncf.co.uk
4.7
Excellent
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Samir from Thurrock was very helpful
28 July 2026
Unprompted review
Excellent service from Debbie@chester
Excellent service from Debbie@chester. Had never been to this store before, or heard of it, but was very happy with the service we received. Debbie was friendly, knowledgeable and helpful. I hope the after service/delivery are as efficient as she is.
29 July 2026
Unprompted review
Bought new bed frame and mattress from…
Bought new bed frame and mattress from store off sue,so polite and extremely knowledge helped us find right set up we needed would recommend a visit.
27 July 2026
Unprompted review
Hareema at bradford store was very…
Hareema at bradford store was very welcoming and assisted me with my purchase & was very informative
29 July 2026
Unprompted review
Reply from NCF LIVING
That's just what we love to hear, Sheeda.
Many thanks,
NCF Living, Marketing Team
NROM6616
8 weeks waiting on a delivery. 3 weeks since customer service stopped replying to my emails.
Will be delivering a 1 star review each day until I get a reply to my emails
29 July 2026
Unprompted review
Reply from NCF LIVING
Hello Callum, thank you for providing further feedback.
We're sorry for the continued frustration this matter is causing. Unfortunately, as no order number has been provided, we are unable to chase this matter internally with our customer service team due to not being able to identify the specific order. As mentioned previously, our marketing team would be happy to chase this on your behalf if this is provided.
Thank you for your time and understanding.
Many thanks,
NCF Living, Marketing Team
Visited derby store spoke to Jess What…
Visited derby store spoke to Jess What a wonderful experience bought a lovely mattress😊
29 July 2026
Unprompted review
Reply from NCF LIVING
We hope you enjoy your new mattress!
Many thanks,
NCF Living, Marketing Team
Visited Derby shop spoke to Jess and…
Visited Derby shop spoke to Jess and she was a lovely helpful woman made my experience of the shop better
29 July 2026
Unprompted review
Reply from NCF LIVING
That's very kind of you to say, Kam.
Many thanks,
NCF Living, Marketing Team
jess at derby was amazing and gave…
jess at derby was amazing and gave great service
29 July 2026
Unprompted review
Reply from NCF LIVING
We're pleased to hear that you thought so, Saffy.
Many thanks,
NCF Living, Marketing Team
The girl that assisted use was very…
The girl that assisted use was very polite and helpful explained everything to us we bought the sofa we wanted
29 July 2026
Unprompted review
Reply from NCF LIVING
We're happy to hear that you found what you were looking for with us, Isabella.
Many thanks,
NCF Living, Marketing Team
Would highly recommend staff member yaz…
Would highly recommend staff member yaz very helpful and polite anweser all my questions and went over everything in detail
29 July 2026
Unprompted review
Reply from NCF LIVING
Thank you for recommending Yaz after your visit to our store, Jasmine.
Many thanks,
NCF Living, Marketing Team
Jess at Derby
Visited Derby store, Jess was great! Super friendly and professional. Amazing service.
29 July 2026
Unprompted review
Reply from NCF LIVING
It's wonderful to hear that you enjoyed your visit, Lily.
Many thanks,
NCF Living, Marketing Team
Sean in uddingston was helpful and…
Sean in uddingston was helpful and knowledgeable. He showed use what would suit our space and budget
29 July 2026
Unprompted review
Reply from NCF LIVING
Thank you for the great five-star review after your time with Sean, Miss Butler.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING
We're thrilled to hear it, Fawziya.
Many thanks,
NCF Living, Marketing Team
Nesrin from Rugby store was very…
Nesrin from Rugby store was very helpful and provided great advice ,nice sofas collections
29 July 2026
Unprompted review
Reply from NCF LIVING
We appreciate the great feedback, Lina.
Many thanks,
NCF Living, Marketing Team
Excellent
Raj from Thurrock served us. Excellent all around. Happy with purchase
29 July 2026
Unprompted review
Reply from NCF LIVING
It's excellent to hear this, Amirul.
Many thanks,
NCF Living, Marketing Team
Natasha was very helpful and attentive…
Natasha was very helpful and attentive to our family when we came in to purchase a sofa. She really helped us, without putting us under any pressure whatsoever.
29 July 2026
Unprompted review
Reply from NCF LIVING
We wish you all the best with your new sofa, Chelsea!
Many thanks,
NCF Living, Marketing Team
Jess at Derby was very helpful through…
Jess at Derby was very helpful through the process of buying our sofa. Very informative and able to provide answers to all of our questions.
29 July 2026
Unprompted review
Reply from NCF LIVING
We wish you all the best with your new sofa, Keeleigh.
Many thanks,
NCF Living, Marketing Team
Jess at Derby was great at handling all…
Jess at Derby was great at handling all our questions about our sofa and helped us place the order.
29 July 2026
Unprompted review
Reply from NCF LIVING
We're very happy to hear that, Jay.
Many thanks,
NCF Living, Marketing Team
Jack from Thurrock wsd amazing
Jack from Thurrock wsd amazing. Happy with our order
29 July 2026
Unprompted review
Reply from NCF LIVING
We're happy to hear it, Tania!
Many thanks,
NCF Living, Marketing Team
Mark @ Manchester- best sofa guy ever!
Fantastic experience purchasing my sofa from a very knowledgeable guy who made the day easy and a good laugh along the way! Thanks Mark
29 July 2026
Unprompted review
Reply from NCF LIVING
We're pleased to hear that you enjoyed your time with us, Stacy.
Many thanks,
NCF Living, Marketing Team
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