Very pleasant experience and didn't feel pressured or pushed into anything by the sales team when we arrived, they just said they were there if we liked anything and wanted any advice. This was very r... See more
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Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
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Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
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Replied to 97% of negative reviews
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8 weeks waiting on a delivery, arrives damaged, staff unhelpful and snippy . 3 weeks since customer service stopped replying to my emails.
Will be delivering a 1 star review each day until I get a reply to my emails
NROM6616
Kathy at Gateshead was very helpful
Just purchased 2 sofas from the Manchester store with the help of Tristan who was very patient from start to finish. Due to a couple of obstacles on my part (customer) it wasn’t straightforward but Tristan remained cool and helpful. Would recommend 👍
Great customer service. Knew his stuff and answered every question without needing to think.
Unfortunately i’m buying a sofa, and sofas aren’t something to buy every week or month so I won’t enjoy such great experience again in a while!
Vithu @MK store is very kind and friendly great service
Tristan@Manchester was very helpful in helping us purchase our sofa! He was very accomadating and welcoming!! Will definitely recommend :)
Roger was very kind and quick in the introduction process. Thank you .
Jackie in the Leeds shop was very knowledgeable and helped us pick out a really great reclining sofa and made sure we was happy with the colour and material, we also took the stain guard option to cover us for years to come.
We was greeted by holden at the hull store . Answered all my questions and directed me straight to the sofa I had explained and was happy to go for .. it has taken me ages to find a sofa I actually like .
Holden explained us through the whole process and set up which was very handy .
I recently purchased a few pieces of furniture from the Swansea branch and felt it was necessary to right a review. I went in a few times to solidify my decision on which furniture to get and the staff were brilliant. Jon was immensely helpful and gave great advice and was very easy to chat with. He made the whole purchase simple and was happy to answer any questions. He went above and beyond and really helped make the experience good.
Amazing service from Mark at the Manchester branch! Really attentive and patient with us while we were shopping around for sofas over a couple of weeks. Really lovely guy, made both of us feel very comfortable! Really happy with our purchase!
Mark in the Manchester branch was a delight. Explained the process well and provided a lot of information. We are pleased with our purchase.
Brendan at NCF Paisley was extremely knowledgeable and so helpful. He gave space when needed but was on hand to answer all our questions making the purchase so easy and pleasant.
We were in today and the service from Bradley @ uddingston was fantastic.
He was very professional, polite, knowledgeable and friendly.
This made us decide to buy from this branch due to Bradley as we had been in 8 sofa stores , he made it all effortless .
Arfan@preston show room attended to me. He customer relation is good
Chris @ Merry Hill. Chris was extremely professional and easy-going. His no fuss helpful attitude made the experience a pleasure.
Nesrin From Rugby Store, She was very good! She has helped us to find a beautiful Sofa. She was very helpful , and knew very well her stuff. I will recommend her and her store here in Rugby.
Great service from Jason at Chester on our visit today. No pushy sales or pressure to buy but he was there to answer any questions. He also tried to arrange delivery around our work. Great value for good quality furniture.
Robert Bristol was so helpful he really helped us to make an informed choice of product
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