NCF LIVING Reviews 

53,152
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 12,762 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally helpful, welcoming, and knowledgeable, making every showroom visit pleasant, comfortable, and completely unhurried. Shoppers consistently appreciate the wide product selection, reasonable pricing, and the thorough, clear explanations provided by staff regarding various items, materials, and coverage options. However, some customers also noted frustrating delivery delays, long waiting times, and unhelpful aftercare support when attempting to resolve post-purchase product issues. A few people also noted that they were asked to submit online reviews while still inside the store.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising them for being exceptionally helpful,... See more

Product

Customers had positive experiences with product, noting amazing furniture with competitive pricing and clear... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally helpful,... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement among... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil @ uddingston was very helpful from the moment we walked in the shop, made the process a lot easier and smoother and provided alot of helpful information, all while providing us with a good laugh... See more

Company replied

Rated 5 out of 5 stars

Spoke to Liam from NCF Uddingston who was absolutely brilliant! He spoke through the entire process in great detail and didn't make us feel rushed, wasn't pushy and went out his way to hunt down a... See more

Company replied

Rated 5 out of 5 stars

Great choice, great value and Michael the sales person in the Leeds/ Birstall showroom was extremely helpful. He pointed out all ranges that met our size requirements and made good fabric suggestions... See more

Company replied

Rated 5 out of 5 stars

I brought a sofa and bed package deal, Anisha was helping us. She had very good experience and both times we visited she always helpful ,friendly, nothing was to much and every question was answered... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(53,152)

12,333 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Just purchased a lovely couch and set of chairs today. Although we haven't yet got the couch, the service we received was amazing. Big shoutout to Tony@Manchester branch. He was so kind and helpful without being pushy at all making us feel very comfortable to make the decision. We are really looking forward to our new couch and I'm sure will be very happy with it aswel.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

John at your Swansea store

John at your Swansea store was so helpful, informative and explained everything during our visit, he answered every question asked and was polite and courteous throughout which resulted in our purchase. Excellent customer service and left a happy customer, looking forward to receiving our goods and hoping the delivery is as good as your store employees, thank you John

16 August 2026
Unprompted review
Rated 1 out of 5 stars

Bought a bed and base unit

Bought a bed and base unit , was told 10 days for delivery , still no bed , no delivery date, no response from emails , contacted customer services , absolutely useless , don't seem to care or be bothered to follow up , didn't call me back as promised .
Will be calling tomorrow to cancel don't bother with this company con artist

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Usman at Highgate was very helpful

Usman at Highgate was very helpful, showed both professionalism and increased knowledge of the products. Provided reassurance and guidance for choosing the most suitable and appropriate products.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Usman (Highgate)

Good service. Very helpful, polite, friendly/approachable. Answered all our questions and knows in great detail of the products.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Salesman was very helpful…

Salesman was very helpful (Charles@Preston) we dread going in these places and being pounced on but we were left to wander until we needed assistance, everything was explained in detail and we purchased both a two and three seater sofa

16 August 2026
Unprompted review
Rated 1 out of 5 stars

Staff very friendly in-store but.....

Staff very friendly in-store, but nearly insist in you making a good review before leaving the store. Hence NCF has a fairly good star score.....ordered my sofas at the beginning of April, told 11 week delivery time (June), it's been pushed back again and again and again. Not even in the warehouse yet. Will be looking at basically half a year with no sofa. Really poor and very disappointed. No compensation will be applied either.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Went to browse …

Visited the Derby store just to browse sofas and chairs … all the staff were friendly and polite - helpful and not too pushy ! Decided to buy, Jess processed our order, she was very helpful and efficient. Overall a really positive experience !

17 August 2026
Unprompted review

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