Naturisimo was my favourite shop for my makeup, skincare and haircare. The only time I’d shop elsewhere is if they were out of stock. Since they’ve changed to Oh My Cream they no longer stock the bran... See more
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Have used Naturisimo for years. Excellent products and customer service. I am disappointed that they are now "Oh My Cream!" (what a peculiar name) and they no longer stock some of my favourite brands:... See more
I've used Naturisimo for years and love their products and what they stand for. Their customer service team is best in class, especially nowadays when many companies prefer to direct you to bots or ca... See more
Company replied
Great choice wonderful company excellent customer service ! I have used Naturisimo for years and their range of quality products has expanded whilst their service has always been efficient, friendl... See more
Company replied
Company details
Written by the company
The leading UK Organic Beauty Online Store. Naturisimo offers the latest in Organic Skin Care, Organic Cosmetics, Organic Make up, Organic Beauty Products, Organic Makeup and Organic Skincare.
Contact info
United Kingdom
- help@naturisimo.com
- naturisimo.com
4.7
Excellent
884 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic
Fantastic product and even better customer service. Arrived quickly but unfortunately one diffuser had the reeds missing. I asked for replacement and they insisted they send a whole new diffuser. Would certainly shop here again.
12 April 2023
Unprompted review
Reply from Naturisimo
Hey Mark,
Thank you for taking the time to share your positive experience with our product and customer service. And we're glad that we were able to rectify your concern promptly.
We appreciate your kind words and feedback and we're delighted to hear that you would consider shopping with us again.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you again for your support!
Best regards,
The Naturisimo Team
MY NEW HERO PRODUCT!This pale grey matte liquid eyeshadow…
This pale grey matte liquid eyeshadow is my new hero product. As a woman of a certain age, matter eyeshadow is much more flattering to an older eyelid and the colour is perfect for my blue eyes. Thank you Naturismo for creating such a super product, I will definitely be buying this again and I'm interested in trying out other products by your company.
11 April 2023
Unprompted review
Reply from Naturisimo
Hey Nicola,
We're delighted that the product fits your needs and expectations. At Naturismo, we try to provide high-quality, effective, and safe solutions that address a wide range of skin types, concerns, and preferences.
We appreciate your support and loyalty, and we look forward to helping you discover more of our products that you might like.
Have a good day!
Best regards,
The Naturisimo Team
The products and customer care is outstanding
The products and customer care is exceptional. I especially love the loyalty programme, goodie bags and beauty edits (boxes) so much. I highly recommend Naturisimo for their carefully curated products and outstanding service.
28 March 2023
Unprompted review
Reply from Naturisimo
Hey Sara,
Thank you for your wonderful feedback on Naturisimo's products and customer care!
We're thrilled to hear that you've had a great experience with us and that you appreciate our loyalty program, goodie bags, and discovery boxes.
We strive to offer a carefully curated selection of natural and organic products, along with exceptional service, so it's always nice to hear that our efforts are appreciated.
Thank you for recommending us and we look forward to continuing to provide you with the best possible experience.
Thanks again for your support and have a good day!
Best regards,
The Naturisimo Team
Fantastic service
Fantastic service! I put the wrong address for delivery and Gemma managed to catch the delivery and correct my mistake before it went out. Thank you.
4 April 2023
Unprompted review
Reply from Naturisimo
Hey Lepi68,
Thank you for sharing your review.
Our team takes great pride in providing exceptional service to our customers. We will definitely pass on your lovely words about Gemma. :)
Thank you so much for choosing Naturisimo.
If you need any further assistance, please don't hesitate to reach out to us.
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
thank you for the lovely products
thank you for the lovely products. i love them all. the eye shadow turned up damaged but you kindly offered a replacement and dispatched it promptly. excellent service and excellent products. i will always buy from Naturisimo. my daughter also buys your products and introduced me to you.
1 April 2023
Unprompted review
Reply from Naturisimo
Hey Gillian,
Thank you very much for your thoughtful remarks! We're thrilled that you enjoy our products and that our customer service exceeded your expectations.
We always aim to provide our customers the best experience possible, and we're delighted we were able to swiftly resolve your issue.
It means a lot to us that you and your daughter are returning customers, and we look forward to provide you both with high-quality, natural items that you like.
Thank you for choosing on Naturisimo!
Stay safe and well!
Best regards,
The Naturisimo Team
Very good cosmetic products
Very good cosmetic products. Very good customer service. Products are very organic and safe. Very reasonable price.
15 March 2023
Unprompted review
Reply from Naturisimo
Hey Audrey
Thank you so much for choosing Naturisimo.
We do all we can to provide our customers with the best products and customer support.
Likewise, we are grateful for customers like you, and we hope to continue supporting with you for many years to come!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
I trust that NATURISMO hand picks all…
I trust that NATURISMO hand picks all the best products without any nasty ingredients. I like these products so much. Good customer service. Highly recommended this.
10 February 2023
Unprompted review
Reply from Naturisimo
Hey Gemini,
Thank you so much for taking the time to send this review. We're very delighted to hear that you're happy with our products and we are happy that you had a great experience with our customer service team.
We look forward to receiving your next orders soon. :)
If there's anything we can do to serve you further, do please let us know.
Stay safe!
Best regards,
The Naturisimo Team
I love this products and I must say…
I love this products and I must say these are ever best for me. I soo happy and want to thank you about this Naturisimo product.
15 March 2023
Unprompted review
Reply from Naturisimo
Hey Tim,
Thank you so much for your review. Your feedback means a lot to us here at Naturisimo.
We do all we can to provide our customers with the best products and it always makes our day when a customer appreciates it.
You're beyond amazing! Stay safe and well!
Best regards,
The Naturisimo Team
Great company
That's so great and awesome company I'm using this also its so great work for real life thanks for sharing that's is so great website company #Naturisimo.
17 March 2023
Unprompted review
Reply from Naturisimo
Hey Danil,
Thanks for taking the time to leave us a review, we really appreciate it!
We are happy to know you had a good experience when using the website.
Thanks again for your support and have a good day!
Best regards,
The Naturisimo Team
Great Customer Care and Products
The Customer Care Team are always so helpful and help me with my queries and questions. I've just received some great advice from Tisha. I also like the selection of products and brands on Naturisimo, my go-to-website for natural products.
21 March 2023
Unprompted review
Reply from Naturisimo
Hello Eszter,
We appreciate you for choosing Naturisimo.
We value the time you have taken to provide feedback on our goods and services.
The kind remarks you had for Tisha will be passed forward without a doubt. :)
We are thankful for customers like you, we hope to work with you for many more years to come.
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
I love this website of natural beauty…
I love this website of natural beauty brands. I’ve never been disappointed about my ordered items. Customer service is always helpful.
20 March 2023
Unprompted review
Reply from Naturisimo
Hey Jurate,
It's wonderful to hear that you've shared your thoughts about our website with us! We truly value your feedback and appreciate your time in doing so. :)
We are delighted to hear that you had a positive experience with our customer support team.
Likewise, we are grateful for customers like you, and we look forward to your future orders
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
I refuse to shop for cosmetics anywhere…
I refuse to shop for cosmetics anywhere else now. I trust that NATURISMO hand picks all the best products without any nasty ingredients. Always had a good experience with customer service and delivery too.
18 March 2023
Unprompted review
Reply from Naturisimo
Hello Lucy!
We're thrilled to know that your experience with us has been positive.
We are committed to giving our customers the assurance they need in the quality and safety of the products they use.
Additionally, it's fantastic to hear that their customer service and delivery have been satisfactory for you. Thanks for sharing your thoughts!
We look forward to receiving your next orders soon. :)
Have an amazing day!
Best regards,
The Naturisimo Team
The customer service team at Naturisimo…
The customer service team at Naturisimo went above and beyond to ensure I received my package! Not only will you receive awesome products from this company but amazing customer service as well!!
17 March 2023
Unprompted review
Reply from Naturisimo
Hey Sabrina,
Thank you so much for choosing Naturisimo. Your feedback on our Customer Service team is much appreciated.
We are grateful for customers like you. 💚
You're beyond amazing! Stay safe and well!
Best regards,
The Naturisimo Team
Eventhough my parcel took weeks to…
Eventhough my parcel took weeks to arrive because of a massive postage failure , the naturissimo team was very kind to support me along the way with all the necessary help in receiving my parcel and working hard to satisfy my inquires to their best ability.
16 March 2023
Unprompted review
Reply from Naturisimo
Hey Minimal Chic,
Thank you so much for your review. Your feedback means a lot to us here at Naturisimo.
We do all we can to provide our customers with the best products and customer support, and it always makes our day when a customer appreciates it.
We appreciate your patience while waiting for your order.
Stay safe and well!💚
Best regards,
The Naturisimo Team
A good store with an excellent assortment of natural cosmetics
A good online store NATURISIMO with an excellent assortment of natural cosmetics! NATURISIMO, unlike others, still sells its products to Russia! I liked the prompt and high-quality work of the store's customer service manager Tisha! This store makes great discounts and gifts to customers. If suddenly the parcel is lost, they offer to make a refund without any problems, for which I am very grateful. I recommend it!
15 March 2023
Unprompted review
Reply from Naturisimo
Hey Natalia,
Thank you so much for sharing your detailed feedback.
We appreciate you taking the time to express your thoughts on our products and services. We will definitely pass on your lovely words about Tisha. :)
Thank you again for taking the time to write this review, and I hope you continue to enjoy your shopping experience with NATURISIMO in the future!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Prompt response to my query
Tisha in customer services replied to my question promptly Thankyou
Easy website to use & quick delivery
15 March 2023
Unprompted review
Reply from Naturisimo
Hey Helen,
We appreciate your feedback on our customer service staff.
Your feedback is much appreciated and will be helpful to others who are looking for a reliable online store with excellent customer service.
We are grateful for customers like you, and we hope you will purchase with us soon.
Stay safe and well!
Best regards,
The Naturisimo Team
Fantastic customer service
Fantastic customer service. Tisha was most helpful. Very prompt response and favourable outcome for me. Thanks Tisha.
13 March 2023
Unprompted review
Reply from Naturisimo
Hi Vickie
Thank you so much for taking the time to post your lovely review.
We are glad that you are having a great experience at Naturisimo. We're doing our best to give exceptional customer service, and it's encouraging to know that it's appreciated by customers like you. Likewise, we will share this with Tisha :)
Thank you again and we look forward to receiving your next orders soon. :)
Have a wonderful day!
Best regards,
The Naturisimo Team
Absolutely fantastic service Jhana was…
Absolutely fantastic service Jhana was so helpful and nothing was too much trouble - fantsatic person (many thanks Jhana)
Brilliant selection of items at really excellent price
11 March 2023
Unprompted review
Reply from Naturisimo
Hey Barbara,
Thank you for sharing your feedback.
We are delighted that you are pleased with our products and prices.
Your feedback on our Customer Service is much appreciated. We will definitely pass on your lovely words about Jhana. :)
We’re very grateful for customers like you.
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Excellent customer service and prompt reply…
I have placed a few orders with Nutrisimo and always found their products to be of excellent quality. I had a product recently which had a faulty lid and contacted customer service. The response was brilliant and a replacement was offered after submitting a video showing the problem. Highly recommend this company.
2 March 2023
Unprompted review
Reply from Naturisimo
Hey Diane,
Thank you so much for taking the time to send this review. We're very delighted to hear that you're happy with our products and we are glad that you had a great experience with our customer service team.
Thanks again for your support and we look forward to receiving your next orders soon. :)
If there's anything we can do to serve you further, do please let us know.
Have an amazing day!
Best regards,
The Naturisimo Team
Fantastic
I have been a customer since 2018 and they have always been fantastic. Super friendly customer service, always make me feel valued and refunds are hassle free. They seem like a company that genuinely cares about customer satisfaction. I also love that they use eco friendly packing materials. The only thing that’s missing is carbon neutral delivery. Hopefully soon!
3 March 2023
Unprompted review
Reply from Naturisimo
Hey Morrichan,
Thank you so much for choosing Naturisimo.
We appreciate you taking the time to express your thoughts on our services.
We do appreciate your suggestion and we will share this with the team as a way to improve customer experience in the future.
Likewise, we are grateful for customers like you, and we hope to continue supporting with you for many years to come!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
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