NaturePacUK is a fantastic company offering eco-friendly packaging solutions. Their products are sturdy, affordable, and environmentally friendly. Delivery is always quick and reliable, and their cust... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent company offering top quality eco friendly packaging at an affordable price. Ordered some platters and 2-ply bags and was pleasantly surprised at how sturdy they were. Delivery was quick and... See more
Easy to use website. All items were in stock. Confirmation / Notification emails to keep me up to date with the order process. Very quick delivery. All items arrived as expected. Follow up email... See more
I initially purchased 100 cupcake boxes which I found at a really reasonable price and I even found that they were compostable which was really exciting. The boxes were for a charity fundraiser but un... See more
Company details
Information provided by various external sources
A complete compostable range for all your food-to-go packaging requriements.
Contact info
Unit 40-42, Edison Road, PE27 3LF, Saint Ives, United Kingdom
- 01480 309870
- sales@epp-ltd.co.uk
- naturepac.co.uk
4.5
Excellent
290 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always speedy dispatch and great service
12 April 2021
Fantastic products had a slight issue…
Fantastic products had a slight issue with one of my products but this was swiftly dealt with by James.
11 April 2021
Reply from NaturePacUK
Hi Victoria, thank you very much for your feedback. We understand some stock has been short over the last week or two. We are working around the clock to ensure this doesn't happen again.
100 Cupcake Boxes
I initially purchased 100 cupcake boxes which I found at a really reasonable price and I even found that they were compostable which was really exciting. The boxes were for a charity fundraiser but unfortunately I was short by 8 boxes. I emailed my concern and James was extremely helpful and offered a donation to our fundraiser. I would 100% recommend NaturePac and will be using them again in the future.
29 March 2021
Unprompted review
An excellent service
18 March 2021
Fast delivery and excellent quality.
Fast delivery and excellent quality.
Will definitely use again and would recommend
17 March 2021
Excellent Grazing Boxes
We run a grazing company based in Kent and are always happy with the boxes we purchase!
They are excellent quality, the shipping is speedy and the customer services team are great.
I would highly recommend.
17 March 2021
Good service, prompt delivery and great products
I have bought takeaway coffee cups and wrap boxes from NaturePac and all have been very good quality. Many customers have commented on the cups and lids and how pleasant they are to drink from. The wrap boxes are perfect for our filled tortilla wraps and very quick and easy to assemble.
17 March 2021
So pleased to have found you
So pleased to have found you. Product range is great, customer service excellent and the next day delivery is ideal. You are definitely my cup supplier from now on. Thank you Cool Beans Coffee Co
17 March 2021
First time user - very happy
Discovered this company when looking for compostable packaging for business use. Goods arrived next day without any issue at all and were of fantastic quality, lots off good customer feedback too - happy to recommend
16 March 2021
Unprompted review
Cups went down really well
Cups went down really well with the customers. Lids were great too!
Only criticsm would be over the plastic that the forks, lids and cups came in.
Thanks
15 March 2021
Reply from NaturePacUK
Hi James, thank you very much for your feedback. We have been looking at ways we could get around needing to have the items sealed in plastic but for most items at the moment we can't. The plastic is needed to ensure the product is hygienically sealed when you receive it. We have, however, ensured the plastic they are wrapped in is recyclable at kerb side (recyclable at home throughout the UK).
One item we have managed to get paper wrapped are our wooden cutlery kits.
Not received my order which affected my…
Not received my order which affected my business on the busiest day of the year for us at Gourmet Galley !!! Have emailed and called and had no response at all !! Not happy to say the least !
15 March 2021
Reply from NaturePacUK
Hi Lorraine, I am very sorry about this. Following our converstation this morning, I would like to take this opportunity to explain what happened. Your order was placed on Monday the 8th of March. We sent it out the same day on a next day delivery. I believe you then received an email from DPD to day it had been delayed. Unfortunately, we do not receive these notices from DPD otherwise we would have acted upon it straight away (you can see this from our recent reviews on Trustpilot).
Since speaking earlier today, I can see you did email us, but not until Saturday (13th) morning. I can also see you only called us then too. Unfortunately we do not work weekends. I am very sorry about this.
We send all our deliveries out for next day delivery, so if you do not receive your delivery the following day, please, please call us straight away so we can fix an issue for you. We take our customer service extremely importantly, it is what we based our business on. When something isn't right, please give us the opportunity to make it right for you.
If you would like to discuss this in more in detail, please feel free to call us.
East Lancs Hospice
Very professional service from start to finish, had to send an item back and NaturePacUK was still very helpful and ensured refund for was correct and prompt.
14 March 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.