NaturePacUK is a fantastic company offering eco-friendly packaging solutions. Their products are sturdy, affordable, and environmentally friendly. Delivery is always quick and reliable, and their cust... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent company offering top quality eco friendly packaging at an affordable price. Ordered some platters and 2-ply bags and was pleasantly surprised at how sturdy they were. Delivery was quick and... See more
Easy to use website. All items were in stock. Confirmation / Notification emails to keep me up to date with the order process. Very quick delivery. All items arrived as expected. Follow up email... See more
I initially purchased 100 cupcake boxes which I found at a really reasonable price and I even found that they were compostable which was really exciting. The boxes were for a charity fundraiser but un... See more
Company details
Information provided by various external sources
A complete compostable range for all your food-to-go packaging requriements.
Contact info
Unit 40-42, Edison Road, PE27 3LF, Saint Ives, United Kingdom
- 01480 309870
- sales@epp-ltd.co.uk
- naturepac.co.uk
4.5
Excellent
290 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Used this company before, really good value.,and really quick delivery would recommend to anyone, will definitely be using them again
9 June 2021
Great service
2 June 2021
Fabulous
We keep buying these cups again and again. They are good quality, affordable but most importantly biodegradable. Keep up the great work!
25 May 2021
I had some queries and the company were…
I had some queries and the company were really helpful and offered alternative options. Very happy.
24 May 2021
Charged me £11.95 for an envelope of…
Charged me £11.95 for an envelope of samples which could’ve been sent with a stamp. Samples were not same quality of thickness as seen on product photos.
23 May 2021
Really great and super speedy service.
18 May 2021
Thank you for positive quick response. This has really impressed me & I will be contacting the individual directly who has provided such great customer care
Ridiculous price for a sample. Can’t believe I paid it on reflection. Lid is flimsy & after about 10 attempts the whole fragile pot was crushed & unusable. As a small home startup every penny counts & I cried over this. Waste of money
17 May 2021
Reply from NaturePacUK
Hi Jo, I am extremely sorry you were so disappointed in the samples we sent you. I have just issued you a refund to cover the £11.94 cost the samples (which was to cover the cost of shipping). Please, if you have any issues in the future, contact us directly and we would be more than happy to fix them for you. We strive to give the very best customer service and so hearing that we have upset you, truly upsets us too.
So very impressed with the customer…
So very impressed with the customer service. So efficient and speedy with the delivery of goods. Highly recommend.
12 May 2021
Great product
Great product, delivered promptly with no excess packaging.
I'll buy these again.
9 May 2021
5* service and products
Professional service from start to finish, kept updated with my order, super fast delivery
6 May 2021
Very happy with this company
Very happy with this company, they went above and beyond to source a matching product as the one I ordered was out of stock.
29 April 2021
Amazing service
Amazing service! Delivery is always on time and the staff are very helpful. Been ordering since August 2020... so glad I found you!
27 April 2021
Every time I have made an order I have…
Every time I have made an order I have had excellent service! I cannot fault them, fantastic products, fantastic customer service & overall 100% service!
26 April 2021
Excellent service everytime
Excellent service everytime. Fast, reliable & great value.
Used them since day 1 of opening my cafe and will continue to do so
21 April 2021
Great service
19 April 2021
love the boxes
love the boxes, they are being used for our afternoon teas.
Great service and fast delivery
19 April 2021
Excellent service fast delivery
19 April 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.