Native Smokes 4 Less Reviews 581

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 565 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality and authenticity. Many people also appreciate the smooth and easy ordering process, along with the efficient and fast delivery service. The customer service is frequently described as exceptional, with consumers noting the prompt, helpful, and professional support they receive. However, some customers have occasionally experienced issues with slow deliveries, even to major centers. A few other people also felt that their order confirmation was incomplete or that an item was missing from their delivery.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality and excellent value.... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the fast order... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times, often... See more

Customer service

Customers consistently report excellent experiences with customer service. Reviewers highlight the team's... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best price (but I do buy in a larger quantity), fast shipping, amazing selection. I was incredibly impressed with how quickly I received my package despite Canada Post being on strike too, with Native... See more

Rated 5 out of 5 stars

Good quality , fast shipping. Have been ordering for years . On the odd occasion there was in issue of something missing , twice, in approximately 2 years of ordering, but still giving 5 stars becau... See more

Rated 5 out of 5 stars

Great Service. Good, authentic products. Online chat with customer service is immediate and responsive. They took care of everything on the spot. I had a minor issue with shipping and they not only fi... See more

Rated 5 out of 5 stars

I'm blown away by the exceptional customer service from NS4L! They keep you updated every step of the way, from order receipt to delivery, with clear tracking info. When I had a minor issue, they reso... See more


Company details

Written by the company

Native Smokes 4 Less is Canada's #1 online tobacco superstore, offering 500+ products including cigarettes, cigarillos, authentic nicotine pouches, chew, dipping tobacco and vapes, all tax-free. We proudly prioritize First Nations brands and ship express coast-to-coast across Canada with multiple shipping carriers, and are known to have the fastest shipping times in the industry. With 18-hour daily customer support, real-time order tracking, and a 100% satisfaction guarantee, we've built a loyal community of thousands of Canadian customers who trust us for quality products and unmatched service. Thanks for supporting our family run business!


Contact info

4.9

Excellent

TrustScore 5 out of 5

581 reviews

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Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

exceptional customer service !

I'm blown away by the exceptional customer service from NS4L! They keep you updated every step of the way, from order receipt to delivery, with clear tracking info. When I had a minor issue, they resolved it quickly and went above and beyond. Their dedication to customer satisfaction is impressive. If you're looking for a company that truly cares, look no further. 5 stars!!!!!!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

It was not good at first,they got the…

It was not good at first,they got the addy wrong and after 2 months I was contacted and explained the situation. They handle the screw up professionally and 3 days later my order showed up!! I will not hesitate to order gain and am pleased with the way they handled the issue!! Thank you again!!
Paul G.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I needed my order changed and they helped me right away and I got my product delivered the next day. I will definitely be ordering from them again!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping

My first time using this site was a little rocky because of my limited techy skills but no worries with the incredible customer care here. So glad I found them.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Reliable

Transactions go smoothly, delivery is on time and all questions are answered promptly with customer satisfaction in mind.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

This is a wonderful company

This is a wonderful company. So friendly and helpful! I've been a client for a year and a half -- I've never had any problems and I'm very, very happy with their products and their service. Thank you!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue with delivery (was ups)…

I had an issue with delivery (was ups) contacted your company and explained the situation and your people were more than helpful in getting my product delivered promptly and fast. Great comminutions with this company and would recommend it to everyone. Great job guys and great product

3 August 2025
Unprompted review
Rated 5 out of 5 stars

It was very easy to order and pay

It was very easy to order and pay. Shipping took a week. No complaints there. There might have been an express option, but I wasn't paying close enough attention. The carton arrived sealed, smokes are fresh. Will definitely order again!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - had a sleeve that had a couple open pouches - not a big deal, let them know and they shipped a brand new sleeve.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great prices! If you have any issue you can use the chat feature and reach a human. Fast response time and if you sign up for email communications you will receive an occasional promo code as well. Highly recommend!

14 October 2025
Unprompted review

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