Native Smokes 4 Less Reviews 580

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 561 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and authenticity of the products, often highlighting the excellent selection available. Many people appreciate the seamless online ordering process and the swift delivery service, noting that orders arrive promptly and are well-packaged. The customer service receives frequent commendation for being responsive, helpful, and dedicated to customer satisfaction, with many reviewers highlighting outstanding assistance from staff members. However, some customers experienced issues with their orders, such as missing items or incorrect products. A few people also noted slower than expected delivery times, even to major urban centers, and occasional problems with tracking information not updating correctly.

What people talk about most

Product

Customers consistently express satisfaction with the product quality and variety. Many reviewers highlight... See more

Order

Consumers generally express high satisfaction with the ordering process. Many reviewers highlight the fast... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and efficiency... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best price (but I do buy in a larger quantity), fast shipping, amazing selection. I was incredibly impressed with how quickly I received my package despite Canada Post being on strike too, with Native... See more

Rated 5 out of 5 stars

Good quality , fast shipping. Have been ordering for years . On the odd occasion there was in issue of something missing , twice, in approximately 2 years of ordering, but still giving 5 stars becau... See more

Rated 5 out of 5 stars

Great Service. Good, authentic products. Online chat with customer service is immediate and responsive. They took care of everything on the spot. I had a minor issue with shipping and they not only fi... See more

Rated 5 out of 5 stars

I'm blown away by the exceptional customer service from NS4L! They keep you updated every step of the way, from order receipt to delivery, with clear tracking info. When I had a minor issue, they reso... See more


Company details

Written by the company

Native Smokes 4 Less is Canada's #1 online tobacco superstore, offering 500+ products including cigarettes, cigarillos, authentic nicotine pouches, chew, dipping tobacco and vapes, all tax-free. We proudly prioritize First Nations brands and ship express coast-to-coast across Canada with multiple shipping carriers, and are known to have the fastest shipping times in the industry. With 18-hour daily customer support, real-time order tracking, and a 100% satisfaction guarantee, we've built a loyal community of thousands of Canadian customers who trust us for quality products and unmatched service. Thanks for supporting our family run business!


Contact info

4.9

Excellent

TrustScore 5 out of 5

580 reviews

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Replied to 25% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great service, Great staff

I can not say enough good things about this company especially Nikki. They dealt with my order issue (which I caused and was no error of theirs) like real professionals. I value the help and the immediate attention they gave me to help me rectify my ordering problem. I highly recommend this company.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

My order was short 3 cartons

My order was short 3 cartons. I contacted customer support and a really nice lady named Nikki help solve the problem very fast and professionally.
Even though a error was made,I will still support this business.
Thanks again Nikki for solving the problem.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

They are the Best

They are quick to anwser when we have a problem. In a year order there i only have two problema thats was solves very quickly!
*Speciale thanks to Nikki, who assit me everytime. I appreciate it!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

The only place I go

The only place I go to. Shipping is fast and they are always on top of any questions or concerns. I’ll be a customer for life with them

30 December 2025
Unprompted review
Rated 5 out of 5 stars

This is the best place to buy smokes

This is the best place to buy smokes! I love that they offer a wide variety of brands I especially like that they offer ultra lites. The prices are amazing. Quick the best part is The Staff, they are so kind and helpful. I would not buy from any where else. You wont go wrong ordering from Native Smokes!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Please be wary

I had been ordering from here for about a year with no problems until the last time I ordered. The email address for etransfer had changed. I placed an oprder for over $300 and it showed it as completed under my account with a tracking number. It's now been 5 days and Purolator shows only shipping label crearted. I have emailed but not received any response. So I am starting to get concerned about what has happened to my money

15 December 2025
Unprompted review
Rated 5 out of 5 stars

NS4L Fast shipping and Great Support!

NS4L Fast shipping and Great Support!

I placed an order with NS4L on Monday. My order shipped out on Tuesday and was at my door by Wednesday. I received everything I ordered so no complaints there. Great communication and order updates from support. Highly recommend NS4L

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been purchasing from this family…

I have been purchasing from this family owned company since March 2025 and have placed 5 orders since. Consistently good products! My last order had a manufacturing issue that was addressed immediately and replaced. My experience with Niimi as my customer service representative was personable, professional, and efficient. To achieve all three qualities in an online experience is quite admirable in this day and age! I would not hesitate to recommend this company.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

AWESOME COMPANY!

Been ordering from here over a year and order often! Never a single issue, communication has been promt and friendly. I even get a gift every once in a while.
Niimi has been an absolute gem to talk to!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Support team is there, if you need it

Created an account for the website before ordering but, my order was not linked to my existing account. Reached out to the support team and spoke with Nikki. She ensured my order made it out to me and received points for my order. She was kind, professional and quick to respond. Thanks again 🖤

27 November 2025
Unprompted review

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