I got booked in really quickly and was advised of the timescale it took to replace the windscreen, I was not waiting too long and was given aftercare advice. It was professional from start to finish.
Company replied
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Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... See more
Company replied
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... See more
Company replied
Guy fitting windscreen was great. Unfortunately the planning lead up to this dates confusing as told to take to branch but booked in at house.
Company replied
Company details
About National Windscreens - York
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, United Kingdom
- 01904-295-015
4.4
Excellent
620 reviews
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Did what they said they would do in the…
Did what they said they would do in the time they said they would do it, which is rare these days
13 March 2026
Reply from National Windscreens - York
We're so glad we met your expectations with our timely service. Thank you for your wonderful feedback!
Reply from National Windscreens - York
We appreciate your kind words!
So had my car rear windscreen shot…
So had my car rear windscreen shot though with a ball bearing at home they came out and replaced the screen the engineer did not even have a hoover so glass was left all over for me to get out.i went to get into my car and the keyless entry would not work I rang the engineer up and he said it was nothing to do with him and to ring aa so aa turned up and said they have not connected the screen properly. So rang the national windscreen up and the said someone will be in touch so my car was unable to be locked. So took matters into my own hand and took the car to them and the aa was right it was not connected l. A few weeks later I was driving into he rain and now the heated element won't work on the rear screen rang again and was asked to take it in I've refused as am not taking it for the second time. Unhelpful company will to leave your car unlocked overnight due to there incompetence.
8 April 2026
Unprompted review
Reply from National Windscreens - York
We appreciate you bringing this to our attention. We are sorry to hear about the issues you experienced with your rear windscreen replacement, including the glass debris, keyless entry malfunction, and the heated element not working. We are concerned about the inconvenience and willing to investigate this further. Thank you for your feedback.
Reply from National Windscreens - York
We appreciate you sharing that our service was friendly and quick! We are so happy you were pleased with us.
Reply from National Windscreens - York
We appreciate you sharing that our workman was polite and explained the job well! We are so glad you were pleased with our service.
Reply from National Windscreens - York
We appreciate you sharing that our service was good, quick, clean, and tidy! We are so happy you were pleased with our work.
My car was scratched while with National Windscreens and they won't take responsibility.
I left my car at National Windscreens in Elvington, York, to have the windscreen replaced. When I collected my car I noticed a deep scratch on the driver's door. I reported it immediately and one of the staff members (Joe) agreed that there had not been a scratch there when he worked on the car. Subsequently, the manager (Ed) escalated this to customer services and James got in touch to tell me very clearly that they were not taking responsibility for the scratch. Also, the new windscreen needs to have the trim replaced as it wasn't fitted properly. I am extremely dissatisfied and disappointed with National Windscreens.
1 May 2026
Reply from National Windscreens - York
We appreciate you bringing this to our attention. We regret to hear you are unhappy that the investigation suggested the scratches were not from the windscreen replacement. I can see the trim issue has been acknowledged and can be rectified by the branch under warranty.
No dramas with the windscreen and…
No dramas with the windscreen and fitting but I have no paperwork for said windscreen and no written guarantee.
28 April 2026
Reply from National Windscreens - York
We appreciate your feedback and are happy the fitting went smoothly. We will look into the paperwork and guarantee documentation right away.
Very poor workmanship
Very poor workmanship. The technician who replaced my car’s front windshield broke the front mirror. Worse still, he did not install the glass correctly and blocked the external water drainage channel. As a result, water now leaks into the car. I have incurred significant costs to fix this serious mistake. This refers to the drainage system for the wipers and rainwater.
21 January 2026
Reply from National Windscreens - York
We regret the poor workmanship and damage to your mirror. We're sorry the windshield installation blocked the drainage channel, causing leaks and extra costs. We'll review this to improve our service. If you wish to provide further details, contact us at CustomerRelations@NationalWindscreens.co.uk.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Customer service
The lady on reception was really helpful and managed to bring forward my original appointment.
Great customer service!
15 April 2026
Reply from National Windscreens - York
We appreciate your positive feedback. We're so happy to learn that the receptionist was helpful and managed to bring forward your appointment. Great customer service is important to us!
Reply from National Windscreens - York
We appreciate you letting us know that our service was fast and efficient! We are so happy you were pleased with our work and would recommend us.
Polite staff most helpful job done…
Polite staff most helpful job done quickly and clean
27 April 2026
Reply from National Windscreens - York
We appreciate you sharing that our staff was helpful, polite, and quick and that the job was clean! We are so happy you were pleased with us.
The face of every company can be the…
The face of every company can be the employee who turns up to do the work .
I would like to say thank you for an excellent job your man did to fix my windscreen he was very kind and professional and clearly had loads of experience
23 April 2026
Reply from National Windscreens - York
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our employee's professionalism and expertise while fixing your windscreen. Thank you!
I would have given 5 stars except for…
I would have given 5 stars except for the communication about dropping the key off. Apart from that, great service, very happy
23 April 2026
Reply from National Windscreens - York
We're glad you were happy with our service! We appreciate your feedback and will address the key drop-off communication to improve our customer experience.
The windscreen was incorrectly fitted
The windscreen was incorrectly fitted, leaving a 10 mm gap in the rubber seal. It now needs completely replacing.
17 April 2026
Reply from National Windscreens - York
We regret to learn about the incorrectly fitted windscreen and the resulting gap. We appreciate your feedback and will review our fitting process.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - York
We appreciate you sharing that you received great communication and fast service! We are so happy you were pleased with us.
Very easy to connect by phone Very…
Very easy to connect by phone Very professional staff to sort out your windows problems informed of my claim process the window fitter came to my house after he had finished is work thanks for your service all good no problems
15 April 2026
Reply from National Windscreens - York
We appreciate you sharing your experience. We're happy to hear that connecting by phone was easy and our staff were professional in addressing your window issues. It's great to know you were informed of your claim process and are pleased with the service.
Great end to end service and really…
Great end to end service and really pleased with the fitting and finish of the car at Elvington depot
14 April 2026
Reply from National Windscreens - York
We're happy to hear that you were pleased with the service from start to finish, as well as the fitting and finish at the Elvington depot. Thanks for your feedback.
Reply from National Windscreens - York
We appreciate you sharing that our service was great, fast, and efficient! We are so happy you had a great experience with us.
Professional and courteous with all…
Professional and courteous with all matters including clear instructions on availability when the job was done.
3 April 2026
Reply from National Windscreens - York
We appreciate your positive feedback! We're so happy to learn that you found our team professional and courteous, and that they provided clear instructions.
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