Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... See more
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My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
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Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... See more
Company replied
Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... See more
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Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.5
Excellent
422 reviews
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Poor booking in service
National Windscreens have provided me with a date for my windscreen replacement - but can't tell me which time slot to arrive for - 9.00 am or 1.00 pm. I have a 1.5 hour drive to their depot so what do I do - leave at 7.30 am to get there at 9.00 and be told I've been allocated a slot after 1.00.
I wish I had an alternative company but these are who my insurers use - so I'm on to them.
14 July 2025
Unprompted review
Reply from National Windscreens - Telford
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk Thank you again for bringing this to our attention. Kind regards, National Windscreens
The team did a good job However I had…
The team did a good job However I had to get the cars snorkel taken off by a third party. This was factory fitted and meant additional cost and time. So a full service was not required I will ask before booking alternative companies
8 July 2025
Reply from National Windscreens - Telford
We appreciate your feedback. We're sorry the snorkel removal caused extra costs and time. We'll review this to ensure clarity on factory-fitted parts and service needs during booking with our team.
Great company
The engineer turned up and just got on with the job, he told me it would take an hour gave me loads of info and was really friendly
7 July 2025
Reply from National Windscreens - Telford
We're happy to hear that the engineer was efficient, informative, and friendly. We appreciate you taking the time to share your positive experience with us!
Reply from National Windscreens - Telford
We're happy to hear that you had a seamless experience and appreciate your positive feedback. Thank you!
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great to be able to track Van
Great to be able to track Van
Job done quickly and efficiently
3 July 2025
Reply from National Windscreens - Telford
We're happy to hear that you found the tracking feature helpful and that the job was completed quickly and efficiently. Thank you for your positive feedback!
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick and easy replacement
Quick and easy replacement. Friendly and helpful.
Waited at their location. Be nice to have a coffee/tea. WiFi was good too.
25 June 2025
Reply from National Windscreens - Telford
We're happy to hear that the replacement process was quick and easy, and that our team was helpful. We appreciate your suggestion of coffee/tea while waiting and are glad you enjoyed the WiFi.
Quick and perfect service!
24 June 2025
Reply from National Windscreens - Telford
We appreciate you sharing your experience with our quick and perfect service! Thank you for your feedback; we are so grateful.
great service apart from my attempts to…
great service apart from my attempts to remove the dusty snorkel on my defender !
19 June 2025
Reply from National Windscreens - Telford
We're happy to hear that you received great service! We appreciate your feedback regarding the snorkel; we'll look into it. Thank you for your review!
Poor customer service
Awful customer service, wasted almost an hour of my life on hold over two separate calls only to be told they couldn’t get hold of the branch.
12 June 2025
Unprompted review
Reply from National Windscreens - Telford
We regret that you experienced such long wait times and that we couldn't reach the branch. We appreciate your feedback and will look into this issue.
Reply from National Windscreens - Telford
We appreciate your positive feedback! We're happy to hear the work was completed on time. Thanks for sharing.
Very happy with the results
Very happy with the result. Nice and clean job. The windscreen looks great, I can’t even tell the difference. Great job
20 May 2025
Reply from National Windscreens - Telford
We're delighted you're happy with the clean and seamless result. It's great to know the windscreen meets your expectations. Thanks for the positive feedback!
Very good job
Very good job. Only reservations about communications on time beforehand, just a bit on the last minute before I really knew when you wanted me there.
20 May 2025
Reply from National Windscreens - Telford
We're glad you were happy with the work. We understand your concern about the communication and timing. We'll work on improving our updates. Thanks for your feedback.
Great experience with ease done quicker…
Great experience with ease done quicker than stated time
15 May 2025
Reply from National Windscreens - Telford
We're happy to hear that your experience was great and efficient. Thank you for your positive feedback!
Reply from National Windscreens - Telford
We appreciate your feedback! We're so happy to hear that you found our staff helpful and efficient.
Service at Telford was very good
Service at Telford was very good, when I eventually got a correct appointment to replacement my car Windscreen. They originally booked me on a Bank Holiday Monday 🙈 (twice!)
15 May 2025
Reply from National Windscreens - Telford
We appreciate your feedback and are glad the service in Telford met your expectations. We're sorry for the scheduling errors you experienced. We'll review our appointment booking process to prevent this from happening again.
Reply from National Windscreens - Telford
We appreciate your feedback! We're glad you valued our speed and quality.
Reply from National Windscreens - Telford
We appreciate your feedback and are happy to hear about your experience with the administration and installation. Thanks!
Although it took sometime to get the…
Although it took sometime to get the final clip for the windscreen, it was fitted quickly & efficiently by very helpful staff.
15 May 2025
Reply from National Windscreens - Telford
We appreciate your feedback. We're happy to hear that our staff were helpful and completed the fitting quickly and efficiently, despite the delay in obtaining the final clip for the windscreen.
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