I cannot speak highly enough of the service I have received this afternoon at the Stafford branch. Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windsc... See more
Company replied
Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All teams from booking process to staff and service were pleasant, knowledgeable and courteous. Could not fault anyone Thank you all
Company replied
Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
Company replied
Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
Company replied
Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
598 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great - replaced my screen, quickly and efficiently, did exactly what they said they would do. Can't fault them - polite staff, clean and tidy workshop. Ready on time.
12 May 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback. We're glad we quickly and efficiently replaced your screen, just as promised. We're happy you found our staff polite and our workshop tidy.
Reply from National Windscreens - Stafford
We appreciate your kind words. We are glad you had a positive experience with our team.
Reply from National Windscreens - Stafford
We're so glad you found our team brilliant! Thank you for sharing your positive feedback.
Easy to book
Easy to book, kept well informed of booking and appointment date and times. Work completed punctually (actually quicker than expected). Good quality of workmanship and vehicle left clean and tidy. Friendly staff. Very satisfied with service.
12 May 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback. We're happy to hear that booking was easy, and you were well-informed. We're glad the work was completed punctually with good quality and that our staff were friendly.
Fantastic team
I arrived quite early as I had a works meeting on my laptop when I was due to drop car off, these guys took the car in and had the job done by the time my meeting finished and I got away a lot earlier than expected.
11 May 2026
Reply from National Windscreens - Stafford
We're so glad we could accommodate your early arrival and complete the work efficiently. It's wonderful to know we helped you get away sooner than expected! Thank you for your kind words.
Great price and great job to replace…
Great price and great job to replace the windscreen on my 30 year old Rolls Royce. Fitted perfectly in a couple of hours.
15 May 2026
Unprompted review
Reply from National Windscreens - Stafford
We're so glad to hear we could perfectly replace your Rolls Royce windscreen quickly and at a great price. Thank you!
Reply from National Windscreens - Stafford
We appreciate you sharing that our service was quick and efficient, and the job was completed on time! We are so happy you were pleased with us.
Very friendly helpful lady at front…
Very friendly helpful lady at front desk. Job was clean fast and well done, well done national windscreen crew Stafford. Thank you
5 May 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback. We're so happy to hear that you found the front desk staff friendly and helpful and that the job was completed quickly and well.
Quick and easy...relax
29 April 2026
Reply from National Windscreens - Stafford
We appreciate you sharing; we are so happy that your experience was quick and easy, allowing you to relax.
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Online windscreen replacement was easy…
Online windscreen replacement was easy to arrange. Conveniently arranged and staff brilliant to deal with. Job completed when quoted and explained in detail on collection of car. Perfect service, no problems, would highly recommend the staff and depot at Beacon WAY, Stafford with full confidence 😀 👌
28 March 2026
Reply from National Windscreens - Stafford
We appreciate you sharing your feedback. We're happy to hear that you found the online booking easy to arrange and that you were pleased with our staff. It's great to know the job was completed as quoted and explained clearly upon collection.
Easy process
Easy to book and rearrange if needed. Windscreen was fixed and was back on my way within the hour.
15 April 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback. We're happy to learn that booking and rearranging was easy and your windscreen was fixed quickly, getting you back on your way.
Reply from National Windscreens - Stafford
Thank you for your positive feedback!
Overall experience
Easy to transact. Didn’t have to wait very long.
Drop off and pick up was very easy.
Only negative was the automated messages where I was told several different amounts to pay (roof repair) and also different durations as to how long the vehicle would need to be left - which required me to make some calls in order to resolve.
15 April 2026
Reply from National Windscreens - Stafford
We're glad the transaction and vehicle handling were easy for you. We apologize for the confusing automated messages regarding payment and timing. We'll review our messaging system to prevent similar issues in the future. Thanks for the feedback.
Reply from National Windscreens - Stafford
We appreciate you sharing that our team was friendly and efficient! We are so happy you were pleased with our service.
Good service ,I drop my car off at the…
Good service ,I drop my car off at the required time . They give you up to 3 hours for the repaire. Expect it to be the full 3 hrs . If you are busy ,give uour self time . I waited the full 3 hrs at a my friend's house . All in al a good service. Receptionist very polite and helpfull .
14 April 2026
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your feedback. We're glad the service and receptionist met your expectations. We aim to complete repairs efficiently and appreciate your patience during the full estimated time.
Reply from National Windscreens - Stafford
We appreciate you letting us know that we arrived promptly and worked efficiently and speedily! We are so pleased with your feedback.
Reply from National Windscreens - Stafford
We appreciate you sharing that we did an excellent job and looked after you well! We are so happy you were pleased with us.
Very professional and friendly.
2 April 2026
Reply from National Windscreens - Stafford
We appreciate you letting us know that our team was professional and friendly. We are so happy you were pleased.
Excellent customer Service from booking…
Excellent customer Service from booking to completion. Well Done to everyone.
2 April 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We are so happy to learn that you received excellent customer service from booking to completion.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.