I cannot speak highly enough of the service I have received this afternoon at the Stafford branch. Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windsc... See more
Company replied
Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
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Attended at appointed time and new screen was installed while I waited. In no time at all |I was on my way home. Staff were very polite and friendly. I recommend them to anyone that wants a speedy pro... See more
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Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
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Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
609 reviews
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Very professional and friendly service.
14 October 2026
Reply from National Windscreens - Stafford
We are so pleased to hear that you experienced welcoming interactions and top-quality assistance from our team. Thank you so much for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Stafford
Thank you so much for the 5-star rating. We are thrilled to hear that you found the entire process so simple and straightforward to complete. Your kind feedback is greatly appreciated!
Top notch job thank you 👍
11 October 2026
Reply from National Windscreens - Stafford
We are so pleased to hear that you were happy with the work done. We truly appreciate your positive feedback and kind words!
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Stafford
We are so pleased to hear that you enjoyed a prompt, effortless, and top-quality experience with us. Thank you for taking the time to share your wonderful feedback!
Attended at appointed time and new…
Attended at appointed time and new screen was installed while I waited. In no time at all |I was on my way home. Staff were very polite and friendly. I recommend them to anyone that wants a speedy professional job.
23 September 2026
Reply from National Windscreens - Stafford
We're so pleased to hear that your new screen was installed quickly while you waited! It's wonderful that our staff were polite and friendly, and that you had such a speedy and professional experience.
Reply from National Windscreens - Stafford
We're so glad you enjoyed our service and staff. We appreciate your kind words and recommendation!
Flexible and fast service and an…
Flexible and fast service and an excellent job done!
10 September 2026
Reply from National Windscreens - Stafford
We're so pleased to hear that you experienced flexible and fast service, and that we did an excellent job. Thank you for your wonderful feedback!
Excellent service and communication skills
Extremely helpful and quick answer on the phones , friendly staff. Cannot fault the service
27 August 2026
Reply from National Windscreens - Stafford
We're so pleased to hear that our phone service was extremely helpful and quick, and that you found our staff friendly. Thank you for your wonderful feedback!
Reply from National Windscreens - Stafford
We are so pleased to hear that you were very happy with all that we did. We truly appreciate your kind words and positive feedback!
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service thank you.
I cannot speak highly enough of the service I have received this afternoon at the Stafford branch.
Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windscreen might not be repairable she sought a second opinion and we all agreed that it could be attempted on a 'what have I got to lose' basis.
Craig S carried out the repair which is near invisible in no more than 20 minutes.
All of this was done on a 'walk-in' basis following a three week drawn out process at another provider (starting with 'auto' and ending with 'glass') because my windscreen 'couldn't be repaired'. After two deferred appointments I arrived there today (after an email confirmation) but the windscreen didn't!
I would recommend the Stafford branch to anyone that asked. There's even a magic button at reception but you'll have to ask Mollie about that.
14 September 2026
Unprompted review
Reply from National Windscreens - Stafford
We are so pleased to hear about your positive experience at our branch. It's wonderful to know that our team was able to assist you efficiently and courteously, especially after a challenging experience elsewhere. We appreciate you highlighting the excellent service you received.
Right side passenger window smashed
All teams from booking process to staff and service were pleasant, knowledgeable and courteous. Could not fault anyone
Thank you all
8 September 2026
Reply from National Windscreens - Stafford
We're so pleased to hear that all our teams, from the booking process to the staff and service, were pleasant, knowledgeable, and courteous. It's wonderful to know you couldn't fault anyone!
Just the whole experience was easy
Just the whole experience was easy, staff were friendly and the fitter was very good
27 August 2026
Reply from National Windscreens - Stafford
We're so pleased to hear that your whole experience was easy, that our staff were friendly, and that our fitter provided excellent service. Thank you for your wonderful feedback!
Rush job on a Saturday morning
Rush job on a Saturday morning, resulted in windscreen wipers not correctly adjusted and loose, with the drivers side falling off the windscreen or tangling with the passenger side one.
Totally unsafe and dangerous to be sent out like that especially in the stormy weather we were having at the time.
Had to go to another garage to get them fixed. No offer of compensation for major inconvenience caused by this happening on a bank holiday and not being able to use the car until the Tuesday. Absolutely disgusting.
31 August 2026
Reply from National Windscreens - Stafford
We are very sorry to hear about the issues you experienced with your windscreen wipers and the significant inconvenience this caused, especially during stormy weather and a bank holiday. We understand your frustration at having to seek repairs elsewhere and the lack of compensation.
Excellent the staff had my windscreen…
Excellent the staff had my windscreen changed rapidly as they knew I was pushed for time. Very helpful & friendly
26 August 2026
Reply from National Windscreens - Stafford
We're so pleased to hear that our staff was able to change your windscreen rapidly, especially knowing you were pressed for time! It's wonderful that you found our team to be very helpful and friendly.
The staff national windscreens were…
The staff national windscreens were very accommodating to allow an external company to fit a dash cam to the vehicle after the new windscreen had been fitted
29 August 2026
Reply from National Windscreens - Stafford
We're so pleased to hear that our staff were very accommodating in allowing an external company to fit a dash cam after your new windscreen was installed.
Brilliant Service.
Brilliant Service.
Car dropped off and window screen fully replaced within 3 hours.
Would recommend to family and friends
19 August 2026
Reply from National Windscreens - Stafford
We're so glad to hear that you experienced brilliant service and that your window screen was fully replaced so quickly. We truly appreciate you recommending us to your family and friends!
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Stafford
We are so pleased to hear that you had a great experience with our team. We truly appreciate your positive feedback!
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