Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... See more
Company replied
Location
Switch locationWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... See more
Company replied
Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
Company replied
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
Company replied
Company details
About National Windscreens - Portsmouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, United Kingdom
- 023-8181-0692
4.8
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Honestly would recommend to anyone. The staff were nothing but friendly. Even made me a coffee. Windscreen replaced quickly and has settled in great. Fantastic service all round and even helped after install making sure the inbuilt camera was working correctly.
10 June 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback. We're delighted to hear our staff were friendly and that your windscreen was replaced quickly. We're glad we could ensure your camera was working correctly.
They kept me informed throughout the…
They kept me informed throughout the process from the outset when I booked the appointment and were polite and professional in their delivery and fitted within 3 hours . Excellent job
25 June 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We're glad to hear that you were kept informed throughout the process and that our team was polite and professional. We're happy the job was completed efficiently.
The work and the communications were…
The work and the communications were excellent. The staff were helpful and friendly.
25 June 2026
Reply from National Windscreens - Portsmouth
We're so pleased you found our work and communications excellent, and our staff helpful and friendly. Thank you for your positive feedback!
Accommodating
Experience was good. they accommodated my timeline for delivery and collection.
25 June 2026
Reply from National Windscreens - Portsmouth
We appreciate your feedback! We are so happy to learn that your experience was good and that we were able to accommodate your delivery and collection timeline.
The technician who contacted me…
The technician who contacted me regarding the replacement of my tr7 windscreen kept me well informed , from the booking right though to completion
22 June 2026
Reply from National Windscreens - Portsmouth
We're so pleased our technician kept you well-informed from booking to completion. Thank you for your positive feedback!
Reply from National Windscreens - Portsmouth
Thank you for your positive feedback!
Reply from National Windscreens - Portsmouth
We're so pleased you had a great experience with our service. Thank you!
The most important was that the…
The most important was that the engineer who did the repair came to me rather than me having to go to National Windscreens.
He was efficient and polite.
15 June 2026
Reply from National Windscreens - Portsmouth
We're so pleased our engineer's mobile service was convenient for you. We appreciate your kind words about their efficiency and politeness!
Perfect
Instant response. Very helpful. Windscreen done asap. Surprisingly quick replacing it. Guy was lovely who did it and kept in touch throughout process. Perfect job.
17 June 2026
Reply from National Windscreens - Portsmouth
We're delighted to hear about your positive experience with our quick response and efficient windscreen replacement. We appreciate you highlighting our team's helpfulness and communication.
Very friendly and good communication…
Very friendly and good communication throughout. Excellent job.
16 June 2026
Reply from National Windscreens - Portsmouth
We are so pleased you had an excellent job and good communication. Thank you!
Bad service
Bad.
Fixed my glass but it never fully opened and made a weird horrible sound like it was going to smash again. I brought it in for them to look at and it smashed on their property and instead of replacing it again they are blaming me
10 June 2026
Reply from National Windscreens - Portsmouth
We sincerely apologize for the issues you experienced with your recent service and the subsequent damage. Please contact us to discuss this further.
The technician was very efficient…
The technician was very efficient explained to me why the windscreen had cracked and told me what to do in the future very good service
10 June 2026
Reply from National Windscreens - Portsmouth
We're so pleased our technician provided efficient service and helpful explanations. We appreciate your positive feedback and kind words!
Lovely humans and great service
Lovely humans, great service. Easy to book online and make changes.
5 June 2026
Reply from National Windscreens - Portsmouth
We're so glad you found our team lovely and our service great. Thank you for your kind words!
Reply from National Windscreens - Portsmouth
We appreciate your kind words!
Reply from National Windscreens - Portsmouth
We're glad you enjoyed your experience. We appreciate your kind words.
Great communication from the start
Great communication from the start. Really friendly service and job completed quicker than expected.
2 June 2026
Reply from National Windscreens - Portsmouth
We're so pleased our communication was great and our friendly service completed the job quickly. Thank you!
Reply from National Windscreens - Portsmouth
We appreciate your kind words! We're glad you were pleased.
Reply from National Windscreens - Portsmouth
We appreciate your kind words.
Reply from National Windscreens - Portsmouth
We appreciate your kind words about our polite and accommodating staff. Thank you.
Very prompt and professional.
1 June 2026
Reply from National Windscreens - Portsmouth
We appreciate your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.