Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... See more
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Location
Switch locationWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... See more
Company replied
Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
Company replied
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
Company replied
Company details
About National Windscreens - Portsmouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, United Kingdom
- 023-8181-0692
4.8
Excellent
872 reviews
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Good friendly service and communication.
16 October 2026
Reply from National Windscreens - Portsmouth
We are so pleased to hear that you experienced great communication and welcoming assistance from our team. Thank you so much for taking the time to share your wonderful feedback with us!
Professional helpful staff.
17 October 2026
Reply from National Windscreens - Portsmouth
Thank you for your positive feedback!
Great all round experience we had our…
Great all round experience we had our window replaced in time for us to go on holiday..
4 October 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that you had a great experience and that your window was replaced in time for your holiday. Thank you for your wonderful feedback, and we hope you had a fantastic trip!
The reception was good
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
4 October 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that our reception team made a great, friendly impression on you. We truly appreciate your patience while we ensured the job was completed properly, and it's wonderful to know you are happy with the final result on your windscreen.
Waste of time
After standing around for 5-10 minuets while staff just stand around talking and smoking not one person said hello we will be with you in a min they just kept ignoring us. At end of repair i go to pick car up to find the dashcam on seat not put pack i asked the guy about this to which he said oh you put it back you took it off well NO i didn't take it off you did oh we dont do that. Well who did and why was it not put back. Terrible service i wont be using them again.
7 October 2026
Reply from National Windscreens - Portsmouth
We are truly sorry to hear about your experience upon arrival and the lack of greeting you received from our team. We deeply regret that your dashcam was not properly reinstalled and for the dismissive way your concerns were addressed when you collected your vehicle. This falls far below the level of customer care we aim to provide, and we are reviewing these matters internally to address staff conduct and improve our service.
Staff were really friendly
Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
16 September 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that your experience was quick and efficient! It's wonderful that our friendly team was able to complete your screen replacement and calibration in under two hours. We truly appreciate your feedback and look forward to serving you again in the future!
Reply from National Windscreens - Portsmouth
We are so pleased to hear that you found our team members to be very friendly and that they did a great job for you. We truly appreciate your positive feedback and kind words!
The staff were very helpful and polite…
The staff were very helpful and polite and did a great job thank you.
27 September 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that our team was very helpful and polite, and that you were happy with the excellent service provided. Thank you for your wonderful feedback!
Reply from National Windscreens - Portsmouth
We're so pleased to hear that your repair service was completed promptly and to a good standard. Thank you for your wonderful feedback!
Clean job done
25 September 2026
Reply from National Windscreens - Portsmouth
Thank you for your positive feedback!
Excellent service
Excellent service, engineers were very knowledgeable, friendly and helpful. Nobody wants to replace or repair a windscreen but the level of service and assistance made it so easy and stress free
19 September 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that our service and assistance made a potentially stressful situation easy for you. It's wonderful to know our engineers were knowledgeable, friendly, and helpful.
Great service Polite and friendly staff repair done …
Polite and friendly staff repair done early
18 September 2026
Reply from National Windscreens - Portsmouth
We are so pleased to hear that you experienced polite and friendly staff, and that your repair was completed early. Thank you for your wonderful feedback!
Reply from National Windscreens - Portsmouth
We're so pleased to hear that you found our team to be friendly and helpful. We truly appreciate your kind words and positive feedback.
Stone damaged windscreen but only had…
Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted.
Choice of time slots.
Work completed within time given by friendly and helpful staff with good communication regarding when vehicle ready for collection.
4 September 2026
Reply from National Windscreens - Portsmouth
We're delighted to hear that your windscreen replacement was completed quickly and efficiently. It's great to know our staff were friendly, helpful, and kept you well-informed throughout the process.
Reply from National Windscreens - Portsmouth
We're glad to hear our team provided you with friendly, professional, and speedy service. We appreciate your feedback.
The staff at your Portsmouth branch…
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as soon as I pointed this out they corrected the fitting to my satisfaction, great service.
I would be happy to use them again if the need arises in the future
2 September 2026
Reply from National Windscreens - Portsmouth
We appreciate you sharing your positive experience with our Portsmouth branch. We are pleased to hear our staff were polite and helpful, and that the job was completed within the timeframe. We are especially glad we could promptly correct the screen finishers to your satisfaction. We value your feedback and look forward to assisting you again should the need arise.
Good experience
Worked completed at the agreed time, quicker than expected with no issues. Location was convenient with good nearby amenities as well.
2 September 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that the work was completed at the agreed time, quicker than expected, and without any issues. It's wonderful that the location was convenient with good nearby amenities!
Great Service in Portsmouth
The staff at the Portsmouth site were excellent. Very professional, friendly and helpful. We were most impressed. Thank you.
28 August 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that the staff at our Portsmouth site were excellent. It's wonderful to know they were professional, friendly, and helpful, and that you were so impressed!
Every member of the Team was on point
Every member of the Team was on point, helpful, and considerate. Fair play to them!!
28 August 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that our team was helpful and considerate. Thank you for your wonderful feedback!
Excellent service with a friendly and…
Excellent service with a friendly and professional staff
19 August 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that you experienced excellent service and found our staff to be friendly and professional. Thank you for your wonderful feedback!
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