Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in suc... See more
Company replied
Location
Switch locationUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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See what reviewers are saying
I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I... See more
Company replied
Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceede... See more
Company replied
On the day excellent service but the booking not so good. Booked a morning appointment online only to get a message a couple of days later saying they didn’t have a morning appointment which was a bi... See more
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Company details
About National Windscreens - Northampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, United Kingdom
- 01604-930-197
4.5
Excellent
959 reviews
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Reply from National Windscreens - Northampton
We appreciate you sharing that our team is professional, quick, and helpful! We are so happy you were pleased with us.
Reply from National Windscreens - Northampton
We appreciate you sharing that our team was polite and professional! We are so happy you were pleased with us.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Completed the works super fast
Completed the works super fast, and super helpful information by staff regarding the area as I waited at around for it to be completed
13 April 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're so happy to learn that the work was completed quickly and that the staff provided helpful information while you waited.
Excellent service
We were met by pleasant man,booked in ,were told approx how long,showed were to get coffee and he would ring when ready,sure enough rang slightly earlier than said ,explained not wash windscreen for so long and we were on our way , couldn't ask for better.
17 April 2026
Reply from National Windscreens - Northampton
We're happy to hear that you had such a positive experience! It's great to know the service provided met your expectations and that you were informed throughout the process. Thank you for your feedback!
After a poor start……,,
After a poor start where according to the technician it was Aviva’s policy not to repair the very tiny mark that was in front of the driver but did not impair the vision in anyway whatsoever. This was disappointing as both Aviva and National Windscreens had been given full details of the damage including location and photos were supplied. I had to stay at home for a whole morning waiting for the technician who took one look and promptly left giving the reasons above. Following several lengthy phone calls to both Aviva and National Windscreens I got nowhere as neither were aware of the policy as stated by the technician and was on the verge of going elsewhere when I phoned Northampton National Windscreens and spoke to the manager who agreed to send the same technician back to me. So after much time wasted and lengthy phone calls the minute repair was completed even though it did take most of my day in the end.
16 April 2026
Reply from National Windscreens - Northampton
We appreciate your feedback and regret the initial difficulty you experienced regarding the repair. We're sorry for the inconvenience and wasted time caused by the technician's initial assessment and the confusion surrounding the policy. We're glad the issue was eventually resolved. We will review this internally to improve our service.
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Didn't check delivery
Original appointment was originally cancelled. On arrival for the rescheduled appointment for 0830. I was informed that the windscreen has been damaged during delivery. Replacement was due between 1130 and 1330. Finally left at about 1430. Also the screen that was replaced was not like for like.
14 April 2026
Reply from National Windscreens - Northampton
We regret that your original appointment was cancelled and that the replacement screen was not like for like. We'll review what happened with your rescheduled appointment and the delivery damage. Please contact us at control@nationalwindscreens.co.uk regarding the windscreen not being like for like so we can look into this.
Reply from National Windscreens - Northampton
We appreciate you sharing that you were happy with the quality of our work and the time in which it was completed!
Reply from National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Done in a reasonable time when took car…
Done in a reasonable time when took car in and there was no issue withe Windsor after the work was done.
7 April 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback! We're happy to learn that the work was completed in a reasonable time and that there were no issues afterward.
Excellent quality service outstanding…
Excellent quality service outstanding customer interaction informative narration throughout very helpful friendly service.
10 April 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're so happy to learn that you received excellent quality service, helpful friendly service, and informative interaction.
Reply from National Windscreens - Northampton
We appreciate you sharing that our service was quick and our staff were friendly and professional! We are so happy you were pleased with our work.
Lack of customer focus…
Because this company doesn't operate a proper appointments system, my car sat for 2 hours without any work being done on it. The remote location from the town centre and lack of a bus service meant I was stick there, just watching my car sitting in the parking area. Any company that is customer focused would make sure that a proper appointment system was in place to prevent such things.
11 April 2026
Reply from National Windscreens - Northampton
We appreciate you bringing this to our attention. We regret that your car waited for two hours without being serviced and that our location and lack of transport options caused further inconvenience. We are reviewing our appointment system to improve our customer experience.
Reply from National Windscreens - Northampton
We appreciate you sharing that our people were quick, polite, and proficient! We are so happy you were pleased with us.
Reply from National Windscreens - Northampton
We appreciate you sharing that we were friendly, helpful, and efficient! We are so happy you were reassured and pleased with us.
Great fitters, tint too dark
I was very happy with the fitters that arrived and did the job. No fault there, their manner and time taken and end result. However the level of tint of the rear windscreen was not as expected. I did say it was tinted in the phone making the booking however the tint is much darker than previously installed. I can barely see through the rear now and it impairs my view significantly.
4 April 2026
Reply from National Windscreens - Northampton
We appreciate your feedback and are glad you were happy with the fitters. We're sorry the rear windscreen tint is darker than expected and impairs your view. We'll review your booking details regarding the tint level.
Good windscreen replacement
Dropped car off and it was ready when they said it would be. The windscreen is really clear.
8 April 2026
Reply from National Windscreens - Northampton
We're happy to hear that your car was ready on time and that you're pleased with the clarity of your windscreen. Thank you for your positive feedback!
Reply from National Windscreens - Northampton
Thank you for your positive feedback!
Booking procedure was simple
Booking procedure was simple. Dropped off the car into the hands of the technician.
Got a call about 4 hours later to come and pick it up. All good and the humour from the blokes was great. A really pleasant experience.
8 April 2026
Reply from National Windscreens - Northampton
We're glad you found the booking simple and the service efficient. It's great to hear that you enjoyed the friendly atmosphere and had a pleasant experience. Thank you for your positive feedback!
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